Aggression and Violence Management Training Programs Brisbane, Queensland Australia

Aggression and Violence Management Training Programs for staff throughout Brisbane, Queensland and Australia 

We train staff to manage aggressive and violent behaviour in all business and industry workplace environments.

Management of Workplace Aggression & Violence training 

AGKK de-escalation training and aggression and violence management training provides staff practical training workshops that demonstrate to employees how to proactively manage Aggressive & Violent Behaviour in all workplaces.

AGKK OVA training, de-escalation training and aggression management training that builds confidence of staff and improves safety and wellbeing.

It is better for organisations to train staff with de-escalation strategies and safety skills before occupational violence and aggression incidents occur.

🎯 Education in de-escalation workshops is the key to improve and maintain safety and wellbeing.

🔴 We reinforce to staff that when they are interacting with clients, customers and individuals that their clients can be unpredictable.

🎯 Our de-escalation training improves staff competency, confidence and ability with dynamic hazard assessment how employees use proactive options to improve safer outcomes.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Here are important practical concepts, techniques in de-escalation training that are effective for staff:

🔴 Identification of Aggressive or Violent Behaviours

🔴 Training staff to Signal Non-Aggressive Movements through Stance and Position

🔴 Demonstrating to staff how to evade Aggressive Movements

🔴 Educating staff how to safely breakaway from danger and violence 

🔴 Environmental Awareness: Entry, Exit and Assistance

Managing Aggression and Violence in the Workplace: de-escalation training that helps prevent occupational violence and improves aggression management skills of staff.

Occupational Violence and Aggression Management Training for employees and all staff in all businesses and organisations.

Aggression Management Workshops throughout Brisbane, Queensland and Australia

Training workshops are informative practical, face-to-face which are designed to assist staff that work within all industries to understand and manage aggression and prevent violence.

Help Staff Stay Safe with our De-escalation Training, Aggression Management Training and Violence Prevention Training

AGKK PRACTICAL TRAINING BUILDS STAFF CONFIDENCE 

Enhance your requirements for Work Health & Safety for your frontline staff and all your employees. Our unique intensive practical OVA training, aggression training and de-escalation training is time wise, effective, solutions based for your employee training and development.

Our employee aggression management training and industry-specific workplace practical training is custom made and designed to suit any business. Our tailor-made training is practical and will meet your desired occupational violence and aggressive training requirements.

The aggression management training will provide your staff immediate solutions and will be customised to suit your business and staff needs building staff confidence, wellbeing and improve productivity.

Management of Workplace Aggression & Violence training will

✅ Educate staff to have planned, proactive responses to instances of difficult or challenging behaviour

✅ Enhance the safety of self and others

✅ Take measures to identify, assess and control the potential risk factors associated with workplace aggression and occupational violence

✅ Report any incidences of possible or actual occupation violence.

Our practical de-escalation training and Workplace Aggression & Violence training educates staff to:

🎯 Detect early signs of aggression and violence so staff can use preventative techniques to avoid it.

🎯 Identify and minimise triggering factors

🎯 Be aware of both your perpetuator’s and your own verbal and non-verbal cues

🎯 Document and report all violent behaviour. By doing so this will assist in preventing future incidents occurring again and improve responses to future incidents.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

The face-to-face de-escalation training provides businesses, organisations and staff the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring. The face-to-face interactive practical training to enhance the safety and wellbeing of all staff and helps reduce stress.

DELIVERY

OF FACE-TO-FACE DE-ESCALATION TRAINING: 
Usually our custom made, outcome effective, interactive de-escalation solution based training is delivered in person, at your organisation or venue.

LOCATIONS 

OF FACE-TO-FACE DE-ESCALATION TRAINING:  

TRAINING AUSTRALIA WIDE

Usually conducted at your workplace or another location.

TARGET AUDIENCE 

OF FACE-TO-FACE DE-ESCALATION TRAINING:  
All staff, managers, and owners facing possible aggression, conflict or violence.

TRAINING GROUP SIZE /CAPACITY

OF FACE-TO-FACE DE-ESCALATION TRAINING:  

Can be up to 50 people for each training de-escalation workshop.

(We are flexible to accommodate your needs)

COST

Upon request and to be discussed based on your needs and training requirements.

You are most welcome to touch base on the phone, to fast track your required outcomes.

It is important to touch base on the phone so we are able to fast track and establish your specific training requirements and desired outcomes for your staff and business

Phone Bernie 7 days per week on  ☎ 0409 474 494 or use this inquiry booking form

Bernie is dedicated and his extensive experience and practical proven performance will assist your business and staff with improved confidence, safety, wellbeing and enhanced productivity.

Our dedicated actions and expertise assists you and your staff.

The practical de-escalation training will meet your specific training requirements

DURATION

OF FACE-TO-FACE DE-ESCALATION TRAINING: 

These de-escalation workshop can be adapted to fit with your organisations timeframe.

The courses/workshop and training can be adapted and is available as an intensive

🔴 TWO HOUR workshop or

🔴 THREE HOUR workshop or

🔴 Half-day or full-day course.

With refresher courses recommended.

POSSIBLE DATE/S TO BE CONFIRMED

FOR FACE-TO-FACE DE-ESCALATION TRAINING: 

ADVANCED BOOKINGS ARE RECOMMENDED TO SECURE TRAINING DATE/S

What is Occupational Violence?

Occupational Violence is defined as any incident where a worker is physically attacked or threatened in the workplace or during workplace activities.

🔴 A threat is a statement (verbal), or behaviour that causes a reasonable person to believe they are in danger of being physically attacked.

🔴 A physical attack is the direct or indirect application of force by a person to the body of, or to clothing or equipment worn by, another person where that application creates a risk to health and safety.

REDUCING THE RISK OF VIOLENCE TOWARDS STAFF AT WORK

All businesses, organisations and workplaces must identify, assess and control the risk of workplace violence.

In our managing violence at work training we educate staff the importance of awareness, forward planning and prevention.

🎯 If staff can they should firstly eliminate the opportunity for violent or threatening behaviour in the workplace.

🎯 If that is not possible, the potential for violence should be isolated, managed and minimised.

🎯 Our practical occupational aggression and violence training will enhance staff personal protection, in improving management skills with confrontational behaviour and diffusing aggression which will help minimise the risk of injury or harm to health.

Our de-escalation training and Workplace Aggression & Violence training helps reduce the impact and cost of workplace aggression includes:

Costs of aggression or violence in the workplace include:

• Financial costs of absenteeism;

• Lost productivity;

• Higher workers’ compensation insurance premiums and medical expenses;

• Also personal costs of emotional trauma suffered by victims and their families.

Even the risk of violence, threats or abuse in a workplace can cause stress and emotional suffering.

Both employers and all staff benefit from reducing the risk of violence at work.

We train staff to identify and manage difficult or challenging behaviours.

These behaviours may include:

🔴 Aggression;

🔴 Confusion or other cognitive impairment;

🔴 Noisiness;

🔴 Manipulation;

🔴 Wandering;

🔴 Self-destructive;

🔴 Intoxication;

🔴 Intrusive behaviour;

🔴 Verbal offensiveness.

Signs Indicative of Possible Aggression

🔴 Restlessness, agitation, increased motor activity;

🔴 Changes in mood e.g. anger and frustration, visible signs of anxiety;

🔴 Customers or individual’s verbal threats of violence eg. Slamming doors, punching walls and pushing people, argumentative, irritable, shouting;

🔴 Expressed or visible disorder of perceptions.

We train staff with practical skills to help manage and defuse aggressive or angry individuals.

✅ Listen

✅ Acknowledge them

✅ Separate from others

✅ Sit them down- if possible 

✅ Indicate what you can do

✅ Encourage them to focus on possible solutions

Rights of defence

Workers subjected to unacceptable behaviour have the right to withdraw to safety. Employees do not have the right to retaliate physically or verbally. However, if a person is physically assaulted and there is no way out, they can use reasonable force to defend themselves or another person from assault and injury. The force used should only be enough to ward off an attack.

Some key training foundations of de-escalation training 

🔴 SAFETY IS ALWAYS FIRST WE TRAIN STAFF DO NOT PUT THEMSELVES AT RISK;

ALWAYS SAFETY FIRST

In all circumstances staff safety is the most important priority followed by others’ safety. If it is safe to do so, help other people if you can. If it is not safe to do so, staff should remove themselves from the aggressive situation and request assistance.

🔴 Do not respond to anger with anger;

🔴 Allow the person to vent feelings in an appropriate manner;

🔴 If possible and safe lead the individual into a secluded area,

as people may need personal space when angry, well away from other individuals;

🔴 Approach the individual with a sense of control, controlled breathing, talking quietly and calmly with confidence;

🔴 If needed send for help and alert other staff

🎯 Avoid any words or actions which may antagonize further 

🎯 Maintain personal safety and safety of others

In our practical de-escalation training and Workplace Aggression & Violence training we collaborate with businesses and organisations to managing risks

We train employees to identify precursors or signs of escalation towards aggression.

All businesses must do whatever they can to eliminate or minimise the health and safety risks of workplace violence and aggression so far as is reasonably practicable.

In our training we help provide training guidance.

This process is known as risk management and involves:

• Identifying the hazards

• Assessing the associated risks

• Implementing control measures to eliminate or minimise risks, and

• Regularly reviewing control measures to ensure they remain effective and improve prevention of occupational violence and aggression incidents.

Implement de-escalation training to improve staff safety 

🔴 The main reason for conducting training is to prevent future incidents by identifying improvements to controls or ways to reduce the risk.

🔴 It is important to implement the practical training as soon as possible to prevent future reoccurrence of the incidents and minimise the risk to employees’ safety and health.

“In our practical training we train staff to practice proactive responses to aggressive workplace incidents.

It is important that responses to critical incidents are practiced on a regular basis to ensure employees are informed and would know what to do in an emergency situation. Just as emergency evacuation responses are practiced regularly in the workplace, so should responses to occupational violence incidents. We train staff to identify signs of escalation towards aggression or violence. The training enables staff to identify signs of aggression and develop strategies to manage sources of aggression to prevent escalation.”

AGKK Practical De-escalation Training provides Occupational Violence Prevention Training and Aggression Management Training for the Protection and Safety of Staff

Purpose of Aggression Management Training 

AGKK de-escalation training provides practical, tailor-made solutions for the prevention and management of occupational violence risks across all businesses, organisations, schools and universities with the intent of protecting the health, safety and wellbeing of staff who have the potential to experience occupational violence or aggression.

AGKK de-escalation training and aggression management and violence prevention training recognises that occupational violence is a serious and complex matter requiring a measured and proactive procedures across all workplace conflict situations. All employers have a dislike for risks associated with workplace health and safety of staff and the community especially in relation to occupational violence and aggression.

“As far as reasonably practicable all businesses have a zero tolerance stance towards occupational aggression and violence. AGKK de-escalation training educates staff with trained responses that are evidence based, practical, measured and preventative.”

AGGRESSION MANAGEMENT TRAINING IS IMPORTANT FOR IMPROVING STAFF CONFIDENCE

Occupational violence is any action, incident or behaviour that departs from reasonable conduct in which a staff member or teacher is, threatened, harmed, injured by another person in the course of, or as a direct result of his or her work.

By law each workplace is to ensure that there are appropriate training to identify, prevent, manage and respond to occupational violence. The training is practical and uses a job specific risk management approach that considers workplace activities, including but not limited to the size, location and access to essential and/or emergency services as well as the demographics of the workplace.

AGKK DE-ESCALATION TRAINING WORKS COLLABORATIVELY WITH BUSINESSES AND ORGANISATIONS TO:

🎯 Identify and actively prevent occupational violence hazards in the workplace.

🎯 Participate in the assessment of occupational violence risks.

🎯 Take immediate reasonable action to control and prevent further exposure or escalation of identified occupational violence incidents.

🎯 Help organisations develop a report format, manage and record all occupational violence incidents in accordance with the organisation’s desired outcomes

🎯 Participate in training identified for the prevention and management of occupational violence.

 CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED