Occupational Violence and Aggression De-Escalation Training, Programs, Courses (OVA) – Training Australia wide

Non-Violent Behaviour Management Strategies and De-escalation Training, Programs, Courses and Workshops for Staff

Our Occupational violence and aggression (OVA) training programs, courses or workshops are tailored to the requirements of different staff groups. Staff who have contact with clients or the public should have knowledge and skills, relevant to their role, to prevent and safely manage violence and aggression.

De-escalation courses, programs or intensive de-escalation workshops improve the confidence and safety of staff and enhance productivity.

At AGKK we provide corporate, business de-escalation training, staff occupational violence prevention and aggression management training, OVA courses and programs.

These workshops in Behaviour Management Strategies in relation to Occupational violence and aggression (OVA) training are crucial for businesses and employees.

High quality de-escalation training and Occupational Violence and Aggression Training provides immediate practical solutions for staff to enhance safety and wellbeing
High quality de-escalation training and Occupational Violence and Aggression Training provides immediate practical solutions for staff to enhance safety and wellbeing

HIGH QUALITY CUSTOM MADE, EXPERIENCED TRAINING

PRACTICAL OCCUPATIONAL VIOLENCE PREVENTION & AGGRESSION MANAGEMENT TRAINING & DE-ESCALATION TRAINING 

When it comes to de-escalation training, and aggression management and violence prevention, or phone de-escalation the quality and experience of instruction matters. 

🎯 AS THE FOUNDER AND CHIEF INSTRUCTOR THE TRAINING WILL BE PERSONALLY DESIGNED, CUSTOM MADE AND PRESENTED BY BERNIE, TO HELP PROTECT YOUR ORGANISATION, STAFF AND GIVE EMPOLOYEES THE CONFIDENCE TO HAVE THE PROACTIVE, EFFECTIVE MANAGEMENT SKILLS IN RELATION TO WORKPLACE AGGRESSION AND VIOLENCE PREVENTION.

Bernie is dedicated and will be responsible to teach effective practical techniques that work, is one he takes extremely seriously. 

🎯 The experienced, practical, contextualised training builds and enhances consistent, best practice, uniform approaches, including confidence, self-control management skills of staff for their enhanced safety, wellbeing and productivity.

🎯 The enjoyable, face-to-face, proven management de-escalation skills training will equip staff to more effectively and proactively manage agitated, aggressive or violent individuals either in person, over the phone, via email or online.

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

There is no substitute for high quality staff de-escalation training and OVA Training. AGKK de-escalation training has decades of proven, experienced, innovative and effective practical aggression management and violence prevention staff training.

The OVA training and de-escalation training workshops and Staff Self Defence training, programs or courses are catalyst for improving staff confidence & morale, employee competence & wellbeing, improving staff safety performance & productivity as staff will be engaged in solutions in the interactive practical de-escalation and OVA training.
There is no substitute for high quality staff de-escalation training and OVA Training. AGKK de-escalation training has decades of proven, experienced, innovative and effective practical aggression management and violence prevention staff training.
The OVA training and de-escalation training workshops and Staff Self Defence training, programs or courses are catalyst for improving staff confidence & morale, employee competence & wellbeing, improving staff safety performance & productivity as staff will be engaged in solutions in the interactive practical de-escalation and OVA training.

THE QUALITY OF DE-ESCALATION TRAINING & OVA TRAINING MATTERS BECAUSE WE WANT EVERYBODY TO GO HOME SAFELY”

Effective, high-quality AGKK de-escalation practical training of staff helps engrain a safety culture and the necessary proactive mindful behaviours, attitudes, skills, confidence, and knowledge to deliver more skilful, safer, real world management responses from staff when they exposed to aggressive or violent behaviour.”

Preventing future problems and financial losses by providing proactive, practical, proven performance de-escalation training that provides immediate solutions for the management of aggression and violence prevention in the workplace.

High quality practical OVA training, Occupational Violence & Aggression training is important for the sustainable safety and wellbeing of staff.

🔴 Bernie is a respected and dedicated de-escalation training, occupational violence and aggression training and Self Defence provider with comprehensive proven experience across all industries to improve and safeguard staff operational performance and employee wellbeing.

🔴 He has decades of experience for  mobilising staff confidence and strategic structure to complexity with workplace aggression or violence and increasing efficiency, and creating and protecting value through the enhancement of high standards of best practice solutions.

🔴 Bernie is organised, diligent, focused, thorough, conscientious, and customised precision in his training and educational solutions based training work.

🔴 Bernie collaboratively approaches the OVA training with functional ‘fit for purpose’ training solutions.

His authenticity and experience has allowed Bernie to build long-lasting sustainable solutions when staff are confronted with occupational violence or aggression.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

Practical custom-made de-escalation training and OVA training that provides staff with immediate solutions for effective workplace aggressive management and workplace violence prevention training strategies.

“Our proven de-escalation training workshop and OVA training course, program will be custom-made and is very interactive and provides staff and all employees with a comprehensive set of essential de-escalation skills that will work in their particular workplace situations.

🔴 Staff will learn how to effectively recognise and respond in a calm, safer, confident, rational and professional manner to hostile and distressed individuals in various contextualised, real workplace, specific situations.

🔴 Our primary aim is to empower staff with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating a safer environment conducive to healthy and sustainable, constructive safer communication and more positive, productive solution based outcomes.

🔴 The OVA training and de-escalation training will enhance staff confidence and strategic skills to remain safe, be proactive and preventative when they are exposed to workplace aggression or violent situations.

🔴 The tailor-made De-escalation Training programs, workshops and OVA training courses improves staff confidence, safety, employee wellbeing and enhances productivity.”

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track collaboratively, your specific training requirements

Directly on 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

Bernie is dedicated to provide you with your specific needs that support you, your organisation and your staff.

Working together we build staff confidence to work safe and maintain productivity.

WE ALL WANT ALL STAFF TO GO HOME SAFELY

The Practical Custom-Made Training will Enhance Staff Safety and their Mental Wellbeing

AGKK de-escalation training, OVA training understands the safety of your employees, staff and clients in the workplace is of the utmost importance.

We provide experienced, practical relevant OVA training, de-escalation courses, programs and workshops to create the most innovative and effective practical tailor- made training for your staff that will improve their safety, wellbeing and reduce anxiety of staff when they are exposed to occupational violence and aggression.

Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training of Occupational Aggression Management, Violence Prevention which is tailor-made practical training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK corporate, staff high quality business de-escalation training and employee Self defence programs offer experienced and proven, timing, innovative delivery throughout Australia.

De-escalation Training is practical and interactive we can also provide Self Defence training workshops that your staff or management team can proactively use to improve safety performance.

The OVA training and de-escalation training workshops and Staff Self Defence training, programs or courses are essential for improving staff confidence & morale, employee competence & wellbeing, improving staff safety performance & productivity as staff will be engaged in solutions in the interactive practical de-escalation and OVA training. 

AGKK de-escalation training has decades of proven, experienced, innovative and effective practical aggression management and violence prevention staff training and OVA training courses and workshops.

AGKK De-escalation Training, Employee Team building and Self Defence training that gives your staff and corporate team the proactive skills to improve staff confidence and safety performance.
AGKK Corporate Training will help enhance your staff team, develop a greater connection between employees, enhance safety productivity levels, and build practical self-defence strategies and confidence. The training is enjoyable and contextualised to provide solutions  for the real work place situations staff experience in the workplace in relation to aggression management and violence prevention.
AGKK corporate, staff high quality business de-escalation training and employee Self defence programs offer experienced and proven, timing, innovative delivery throughout Australia.
De-escalation Training is practical and interactive we can also provide Self Defence training workshops that your staff or management team can proactively use to improve safety performance.
The OVA training and de-escalation training workshops and Staff Self Defence training, programs or courses are essential for improving staff confidence & morale, employee competence & wellbeing, improving staff safety performance & productivity as staff will be engaged in solutions in the interactive practical de-escalation and OVA training.
AGKK de-escalation training has decades of proven, experienced, innovative and effective practical aggression management and violence prevention staff training and OVA training courses and workshops.
AGKK De-escalation Training, Employee Team building and Self Defence training that gives your staff and corporate team the proactive skills to improve staff confidence and safety performance.
AGKK Corporate Training will help enhance your staff team, develop a greater connection between employees, enhance safety productivity levels, and build practical self-defence strategies and confidence. The training is enjoyable and contextualised to provide solutions for the real work place situations staff experience in the workplace in relation to aggression management and violence prevention.

WE ALSO PROVIDE PHONE DE-ESCALATION TRAINING AND ONLINE CHAT DE-ESCALATION TRAINING, ZOOM MEETINGS DE-ESCALATION TRAINING AND EMAIL DE-ESCALATION TRAINING: 

Learning outcomes for Phone De-escalation Training and Online Chat De-escalation Training, Zoom Meetings de-escalation Training and email De-escalation training: 

🎯 Recognise the signs of signals that can precede challenging behaviour and aggression.

🎯 Identify tools and proactive actions and techniques to prevent a crisis situation evolving or escalating

🎯 Develop self-awareness, self-care around personal responses to challenge and aggression.

🎯 Discuss strategies and provide collaborative solutions that work in the real world

🎯Identify strategies to take a supportive stance

🎯Demonstrate how to hold a de-escalating conversation and proactively manage productive solutions 

By using phone de-escalation techniques and Online Chat De-escalation, Zoom Meetings de-escalation and email De-escalation training to mitigate and diffuse tensions and guide conversations/or written communication towards constructive outcomes, this de-escalation training improves productivity and outcomes for all staff and customers or individuals.

Whether in customer service, support roles, or any position requiring phone-based or online communication interactions, the ability to de-escalate and proactively manage tense situations is essential for staff wellbeing and productivity.

Phone De-escalation Training and Online Chat De-escalation Training, Zoom Meetings de-escalation Training and email De-escalation training for staff and all employees
Phone De-escalation Training and Online Chat De-escalation Training, Zoom Meetings de-escalation Training and email De-escalation training for staff and all employees
AGKK De-escalation training that is custom-made to help protect your staff, business or organisation. Training staff with practical de-escalation skills and solutions for occupational violence and aggression.
AGKK De-escalation training that is custom-made to help protect your staff, business or organisation. Training staff with practical de-escalation skills and solutions for occupational violence and aggression.

“At AGKK de-escalation training we examine your current workplace violence and aggression incidents, and procedures, systems, and workplace environment, in order to create an in-depth customised de-escalation training, based on our proven occupational violence and aggression training that is custom made and carefully scaffolded with a focus on desired outcomes and individual, business and company needs.”

AGKK PRACTICAL DE-ESCALATION TRAINING BUILDS…

🔴 CONFIDENCE OF STAFF

🔴 AGGRESSION MANAGEMENT SKILLS OF STAFF

🔴 ENHANCES SAFETY, WELLBEING & PRODUCTIVITY 

🔴 IMPROVES OCCUPATIONAL VIOLENCE PREVENTION

🔴 REDUCES ANXIETY

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Booking form

ADVANCED BOOKINGS RECOMMENDED

As the Founder and Chief Instructor I am dedicated to support you.

I trust that my experience and practical proven performance assists your business and staff with improved confidence, safety, wellbeing and enhanced productivity.

AGKK De-escalation Training is a practical training course, program or workshops that teaches employees,

staff and managers de-escalation skills on how to deal with people in crisis and to be more effective communicators so they can diffuse Occupational Violence and Aggression
AGKK De-escalation Training is a practical training course, program or workshops that teaches employees,
staff and managers de-escalation skills on how to deal with people in crisis and to be more effective communicators so they can diffuse Occupational Violence and Aggression

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS  PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS   OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS
PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

Working intelligently together we EQUIP, EMPOWER & EDUCATE staff with

Contextual, Proactive, Appropriate, Lawful, Safer Responses when faced with high intensity workplace Aggression and Violence. 

De-escalation Practical Training that provides immediate solutions to staff for occupational violence and aggression 

🎯 For duty of care requirements, it is essential that staff learn appropriate controlled, measured management responses when they experience the stress of violence and aggressive in the workplace.

🎯 We provide practical, face-to face training we create job specific, real world training stimuluses that improve safety and strategic management skills in the de-escalation of workplace violence and aggression within a safe and supportive environment. 

🎯 Our training is unique and industry leading, having been formed from a combination of 40 years within the Tertiary Education as well as Public Safety and a wide cross-section of industries. 

 The practical de-escalation training builds confidence, self-control management skills of staff which enhances safety, wellbeing and productivity.

We welcome all businesses & organisations. We are always supportive with our custom-made de-escalation training.

CONTACT US 7 days per week.

We are here to assist you with your inquiry booking today!

Have a question or require further information?

You are welcome to phone Bernie Directly on 0409474494 or use this inquiry booking form

AGKK De-escalation Training and OVA training is a program or workshop that teaches employees,

Staff, managers confidence and de-escalation skills on how to deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
AGKK De-escalation Training and OVA training is a program or workshop that teaches employees, Staff, managers confidence and de-escalation skills on how to deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

Training in AGKK de-escalation workshops will provide your organisation and your staff the foundations for safer aggression management and prevention of violence in the workplace.

With our custom made de-escalation training we elevate the safety of your staff, clients and customers.

TAILOR-MADE PRACTICAL DE-ESCALATION TRAINING, WORKSHOPS & COURSES FOR STAFF

The tailor-made de-escalation training provides staff with an effective foundational framework for proactive de-escalation.

The interactive de-escalation training provides businesses, organisations and individuals the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring.

De Escalation Training

DELIVERY

OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:

Usually our custom made interactive de-escalation training is delivered in person, at your organisation or venue.

De Escalation Training

LOCATIONS 

OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES: 

Training Australia Wide

Usually conducted at your workplace or another location.

De Escalation Training

TARGET AUDIENCE

OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:

All staff, managers, and owners facing workplace aggression, conflict or violence. 

De Escalation Training

TRAINING GROUP SIZE /CAPACITY

OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES: 

Can be up to 50 people for each training de-escalation workshop.

(We are flexible to accommodate your needs)

De Escalation Training

COST

OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES: 

Upon request and to be discussed based on your needs and training requirements.

TOUCH BASE ON THE PHONE TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES

It is important to touch base on the phone so are able to fast track and establish your specific training requirements and desired outcomes for your staff and business

Phone Bernie 7 days per week on 0409 474 494 or use this inquiry booking form

I am passionate and dedicated I trust that my experience and practical proven performance assists your business and staff with improved confidence, safety, wellbeing and enhanced productivity.

De Escalation Training

DURATION

Tailor-made de-escalation practical training, courses and programs can be

🔴 2 or 3 hour intensive interactive workshop

🔴 Half Day interactive Training or

🔴 Full Day interactive training for workplaces and staff, businesses and other organisations.

These de-escalation workshops and courses can be adapted to fit with your organisations timeframe.

It will meet your specific training requirements and desired practical outcomes.

Advanced Bookings Recommended

De Escalation Training

I can travel to your location Australia wide

AGKK de-escalation practical training is dedicated and committed to providing its clients with occupational violence and prevention de-escalation training of the highest calibre and assisting businesses to mitigate security risks within their work environment for their staff.

Staff confidence and tactical knowledge will improve to deter and prevent occupational violence and aggression.

AGKK DE-ESCALATION TRAINING, COURSES PROVIDES SOLUTIONS FOR STAFF FOR WHEN THEY HAVE TO MANAGE AND PREVENT AGGRESSION IN THE WORKPLACE

AGKK PRACTICAL DE-ESCALATION TRAINING – OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING
AGKK PRACTICAL DE-ESCALATION TRAINING – OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

“The de-escalation courses, training workshops will be very engaging and practical and your staff team will be able to ask for advice on how to proactively deal with real-life instances of aggression and violence in the workplace.

In the interactive de-escalation training employees will teach safe disengagement techniques and effective verbal communication for de-escalation, which will allow staff to practice them in a safe environment, and provide staff with constructive feedback for very useful solutions.”

DE-ESCALATION TRAINING, COURSES EMPOWERS YOUR STAFF, EMPLOYEES, BUSINESS AND YOUR WORKPLACE WITH THE CONFIDENCE SKILLS & THE SOLUTIONS NEEDED TO RESPOND PROFESSIONALLY AND ETHICALLY TO WORKPLACE AGGRESSION

“With our De-escalation training and Safety Self Defence disengagement training solutions we Equip, Educate and Empower your staff, employees, business and your workplace with the confidence skills and the solutions needed to respond professionally and ethically to escalated individuals and Occupational Violence and Aggression incidents thus increasing staff confidence, productivity and improving safety.”

Workplace violence training helps prepare your employees during any act or threat of physical violence, harassment, verbal abuse, intimidation, or other dangerous behaviour that may occur at work. 

“All businesses, organisations and staff want safe outcomes. AGKK practical training provides solutions that work for the effective management of workplace aggression and prevention of workplace violence.”

 AGKK de-escalation training workshops and aggressive customers, clients training courses and violence prevention programs develops staff management skills and safety procedures to:

 🎯 Successfully and confidently deal with and proactively manage an aggressive or violent customer, client, coworker or member of the public

🎯 Take active, calculated steps needed to minimise workplace conflict, aggression or violence 

🎯 Manage workplace disputes professionally and take control

🎯 Maintain staff safety and the safety of others 

🎯 Effectively report the incident so it builds future preventative management skills and situational awareness of all staff in the business or organisation 

Many employees feel ill-equipped to deal with violence in the workplace, whether it is from threats and verbal abuse or possible physical assaults. 

Everyone has the right to feel safe at work, and that means being prepared for unexpected incidents of workplace violence. AGKK de-escalation training prepares your employees to stay safe in the event of workplace violence or aggression.

At AGKK we partner with organisations across all industries to help them reach their training goals through skilfully designed practical de-escalation training programs.

We have helped organisations implement interactive, tailor-made de-escalation and occupational violence training that keeps their employees safe while performing their workplace duties. 

🎯 Allows employees to develop skills and practice proper procedures if an event of workplace violence were to occur.

🎯 Teaches employees how to defuse potentially dangerous situations at their workplace, keeping them self and others safe

Preparing for any type of workplace violence is critical to the health, safety, and wellbeing of employees, ultimately leading to a more protected work environment. 

Why is Occupational workplace Violence Prevention Training is important?

The de-escalation training workshop, program, course will give staff and employees the critical skills they need to:

✅ Understand the threat of workplace violence.

✅ Identify types of abuse, risk factors and potentially violent employees.

✅ Lawfully comply with workplace violence requirements and guidelines, keep appropriate records and report incidents.

✅ Respond to various forms of workplace violence, both at the moment, and after they occur.

✅ Develop and manage proactive controls and employee training to prevent workplace violence.

Training will better equip your staff to manage aggressive behaviour face to face and over the phone. Training will educate staff with practical strategies and techniques so they can effectively de-escalate, interact and proactively manage high risk clients, coming from diverse backgrounds e.g. mental health, drug abuse, crime etc

WE ARE AVAILABLE 7 DAYS PER WEEK

You are most welcome to contact us for our interactive training, courses delivery options

De Escalation Training

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for Staff Safety Self Defence disengagement training solutions & De-escalation training, courses, programs, OVA training, Violence management prevention training, 

Aggressive Behaviour Management, Risk Management training, for your business, organisation and staff.

We are here to provide solutions which improve staff confidence, safety and wellbeing with our proven de-escalation training, courses, workshops and practical interactive training for your staff, business or organisation. 

ADVANCED BOOKINGS RECOMMENDED

INTERACTIVE AGGRESSION AND VIOLENCE MANAGEMENT TRAINING WORKSHOPS, PROGRAMS OR COURSES

PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS  - OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
INTERACTIVE AGGRESSION AND VIOLENCE MANAGEMENT TRAINING WORKSHOPS, PROGRAMS OR COURSES PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS – OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

OVA training – Occupational violence and aggression training

Training is integral to building and strengthening knowledge and skills for staff and employees to prevent and manage occupational violence and aggression (OVA).

Workplace Aggression Management and Violence Prevention Training

✅ Staff and employees will be trained to follow the de-escalation safety procedures that are presented in the OVA training to reduce the risk of violence and aggression in the workplace.

“At AGKK de-escalation training we take the training of your staff very seriously we make prior consultation before the training so the training is job specific to your particular staff needs.

The training will be tailor-made and will be delivered in positive correlation with your leaning goals and achieve your desired outcomes and goals to improve the safety and wellbeing of staff, clients and customers. ”

In our de-escalation training and OVA training we make sure that the tailor-made training:

🎯 Meets important business or organisational benefits in reducing and the safe management of violence and aggression in the workplace for staff.

🎯 Satisfy staff needs with solutions and strategies to prevent and effectively manage violence and aggression in the workplace while they are performing their duties.

🎯 Ensure we utilise intensive time available and most cost-effective designs are used.

🎯 Ensure the most appropriate innovative methods of delivery are being utilised

🎯 Has a positive impact on the important organisational outcomes.

🎯 Provide a good return on the training investment.

🎯 Content is current and is presented with the latest effective methodologies for violence and aggression management and prevention solutions for staff.

AGKK DE-ESCALATION TRAINING PROVIDES HIGH QUALITY VIOLENCE AND AGGRESSION MANAGEMENT, PREVENTION AND SOLUTIONS BASED TRAINING FOR STAFF

De Escalation Training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training, 

Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation. 

ADVANCED BOOKINGS RECOMMENDED

INTERATIVE DE-ESCALATION TRAINING & OVA TRAINING COURSES FOR STAFF
INTERATIVE DE-ESCALATION TRAINING & OVA TRAINING COURSES FOR STAFF

Training and workshops in Nonviolent Crisis Intervention and passive management of the aggressive client.

Nonviolent Crisis Intervention training and proactive strategies for dealing with aggression or violence from a client is ideal for primary caregivers, educators, and human service professionals who directly intervene in crisis situations.

Teaching staff and employees preventative de-escalation techniques, as well as positive management interventions, is essential.

The training of staff in the prevention of occupational violence and aggression in the workplace is vital.

OVA is any incident in which an employee is abused, threatened or assaulted in circumstances arising out of, or during the course of, their work and includes:

  1. Verbal, physical or psychological abuse;
  2. Threats or other intimidating behaviours towards staff;
  3. Physical or violent attacks on staff, such as hitting, pinching, scratching, biting, grabbing or pushing;
  4. Aggravated assault on employees;
  5. Threats with a weapon or objects;
  6. Sexual harassment and sexual assault; and
  7. Any form of indecent physical contact

Occupational violence and aggression (OVA) are when a person is abused, threatened, or assaulted in a situation related to their work. It might come from anywhere – clients, customers, the public, or even co-workers. OVA is unacceptable. AGKK has specific and practical training for employers and employees to help manage occupational violence.

We assist in improving safety and procedures for staff in the workplace in relation to Occupational violence and aggression (OVA). It is important for staff to learn verbal de-escalation communication techniques and skills to overcome possible issues.

These preventive approaches such as verbal and non-verbal de-escalation techniques, management approaches are essential for maintaining positive outcomes. Early intervention is important workers may require additional knowledge, training, and skills in preventing and managing violence and aggression in certain settings and circumstances.

We guarantee that staff occupational violence prevention training and de-escalation training will empower confidence and provide employees invaluable de-escalation skills to improve safety for all involved.

We provide non-violent positive behavior support training. Staff training is integral to building and strengthening knowledge and skills to prevent and manage occupational violence and aggression (OVA).

We use COVID safe practices with delivery of training.
Occupational Violence and Aggressive behaviour prevention training is important and vital in assisting staff in organising their thinking about problematic behaviours, and to developing proactive skills that focus on prevention and increased awareness.

The de-escalation behaviour management strategies presented in our non-violent management training program will help prevent behaviours from occurring. Our training will equip staff with the necessary skills to empower them to manage their own behaviour in a crisis situation.
Staff learn how to address disruptive, aggressive or violent behaviour safely and effectively, thus increasing the safety and well-being of staff.

Who will benefit from this positive behaviour management training?

All employees can be exposed to difficult aggressive, erratic, or violent people. Staff need to have skills in the management of actual or potential aggression.

Your workforce will find this interactive, educational, relevant, effective, and strategy-rich with communication and resolution training provided. Whether it is verbal or physical aggression, all employees will find this essential when dealing with aggression or conflict in the workplace.

The training is fully customised to every organisation. We provide occupational violence prevention training and de-escalation training for retail, health, government, and private organisations.

The training will help keep your employees safe from verbal, physical aggression, or violence. Your staff will be able to confidently handle these situations in a safe manner.

Brisbane City Council - Occupational Violence Training

Advanced bookings recommended
Investment: To be discussed based on your needs and training requirements. We offer in-person De-escalating conflict techniques Courses, programs, and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth, and other areas of Australia. Give us a call today on 0409474494 or use the booking form to discuss your requirements, specific objectives, and desired outcomes.

DE-ESCALATION TRAINING PROGRAMS, COURSES AND WORKSHOPS FOR STAFF THROUGHOUT AUSTRALIA.

AGKK PRACTICAL TAILOR MADE DE-ESCALATION PROGRAMS, COURSES AND TRAINING PROVIDES EMPLOYEES WITH IMMEDIATE SOLUTIONS FOR WORKPLACE VIOLENCE PREVENTION AND AGGRESSION MANAGEMENT 

DE-ESCALATION TRAINING PROGRAMS 

What is a De-Escalation Program? 

This practical type of de-escalation program involves proven training of staff to use effective communication and strategic body language concepts to proactively diffuse a situation of aggressive or violent behaviour before it escalates and becomes out of control.

“Staff need effective practical training. We have been training staff for decades to apply de-escalation strategies in real world workplace violence or aggression scenarios that they can face every day, ensuring the techniques we bring to staff are thoroughly road tested and effective in providing staff skills and solutions.”

The de-escalation program covers a very broad range of every communication staff interaction-from initial contact with the individual or people during the incident to debriefing with others after the incident. 

✅ This de-escalation program is practical which results in staff being equipped with de-escalation skills and aggression management and violence prevention that they can use immediately.

✅ Staff learn effective strategies to approach any encounter and practical steps to reduce workplace conflict.

“AGKK de-escalation programs recognises that there is a higher frequency and prevalence of occupational violence and aggression (OVA) are increasing towards staff members across Australia. 

To address this essential need to aid in the safety and wellbeing of staff and maintain business productivity AGKK provides de-escalation & OVA Training, specialised programs which are custom designed to equip your staff with necessary skills to effectively manage heightened, violent or aggressive individuals in their particular workplace environment.

Our de-escalation program and de-escalation training course is practical, interactive and provides employees with a comprehensive set of essential skills.”

✅ From the practical de-escalation program staff will be educated and learn how to effectively recognise and respond to hostile and agitated individuals in various situations whether they be customers, clients, colleagues, co-workers or individuals.

Our primary objective is to provide solutions to your business desired outcomes and euip, empower and educate staff with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating an environment conducive to healthy and constructive communication and productivity.

We educate staff to have proactive responses when facing aggression or violence.

Our forward-thinking training approach begins with prevention that is universally applicable, and empowers all staff to skilfully respond to any situation safely.

AGKK DE-ESCALATION PROGRAMS

The practical training is focused on key principles and providing staff with real world solutions of the prevention of and mitigating risk associated with aggression and violence in the workplace. We use proven strategic, tactical communication techniques that are integrated into the practical training.

The de-escalation program training is robust and employees apply in the role play real workplace scenarios to practice and identify their effectiveness.

DE-ESCALATION TRAINING COURSES 

What is a de-escalation course?

AGKK provides experienced de-escalation courses in developing staff authentic practical skills for workplace conflict and challenging situations involving aggression or violence.

We provide practical de-escalation courses that provide solutions for employees when they experience workplace violence, conflict or aggression. 

🎯 This proven face-to-face de-escalation course further enhances and improves staff skills in preventing violence and responding to aggression, covering more specific situations through the contextual tailor-made training custom made for their particular workplace environment.

🎯 We have decades of experience in providing de-escalation courses for all staff in all industries across Australia.

The De-escalation staff skills course will be specifically designed for your business, organisation and staff.

This is important as tailor-made de-escalation training courses identifies the real workplace conflict situations and the training provides confident solutions for your staff that aid them with practical solutions when faced with workplace conflict, aggression or violence. 

Examples of training from the de-escalation course include staff will learn how to effectively address and de-escalate conflicts, using appropriate procedures and techniques to deal with the person’s emotions, complaints or violent behaviours. Employees will learn how to avoid the common mistakes in terms of workplace conflicts, which can actually make a conflict worse.

“The practical de-escalation courses, programs or workshops will dramatically support staff to recognise and help prevent workplace violence and manage aggressive behaviour when a person is becoming distressed or when a customers, clients or individuals behaviour is escalating. 

The proven de-escalation course provides all employees with a proven set of techniques and strategies and responses to prevent occupational violence and aggression in providing effective solutions and more positive outcomes in your particular workplace conflict situations.”

DE-ESCALATION TRAINING COURSES AND DE-ESCALATION TRAINING COURSES OR INTENSIVE TRAINING WORKSHOPS THROUGHOUT AUSTRALIA

All organisations and their employees need the most effective verbal de-escalation training courses to prevent, deter, and stop crisis situations whenever possible. 

AGKK de-escalation courses and programs are the most highly regarded de-escalation intensive face-to-face workshops because of the practical custom made training.

“AGKK de-escalation training course, program or intensive workshop is perfect for all organisations or businesses that want immediate and effective solutions for occupational violence and aggression.

Our practical de-escalation course serves as providing solutions for increasing staff confidence and safety, maintaining a calm actions, and demonstrating techniques for those employees in crisis, while protecting staff and organisations from lawsuits, violence, or similar workplace negative outcomes.

The practical de-escalation courses, programs and workshop training teaches staff clear and straightforward tactics that can be practiced and easily recalled in stressful situations. The nature of the custom made training effectively cultivate skills for staff that are easy to remember and implement when it counts when preventing occupational violence and the management of workplace aggression.”

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation of Occupational Violence & Aggression tailor-made training, de-escalation programs and courses for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Verbal De-escalation communication training |Occupational violence prevention | Aggression management training

AGKK provides training in (OVA) Occupational Violence and Aggression De-Escalation, verbal de-escalation, positive education behaviour support, stay safe and respond, non-violence intervention, Dispute and Conflict Resolution Training for All Workers and employees.

We provide employee and staff training in conflict prevention and resolution skills for reducing occupational violence and aggression towards staff in all situations and industries. Keep staff and workers safe with this essential training De-Escalation and Occupational Violence and Aggression OVA Training.

Occupational Violence and Aggression (OVA) is increasing in the workplace and we have training workshops and courses that will be customised to suit your organisation or business.

All employees are likely to be in contact with difficult, aggressive, or angry people. Our training is relevant and effective. An attack on staff can be verbal and or physical, we teach non-violent de-escalation verbal skills to employees that they will find very important with increasing their safety in the workplace.

With our experience the training is fully customised to every organisation and business.

We understand that every situation is distinctive and we train everybody from retail, health, government, and private industries and businesses.

You are most welcome to contact us to discuss your Occupational violence and aggression training needs.

De-Escalating and Occupational Violence, Conflict and Aggression Training including Proactive Prevention Techniques

Staff can find themselves in aggressive or violent situations that could affect their safety and well-being. We can educate, prepare and train staff to de-escalate these arising situations.

The employee training can help reduce tension, anxiety and develops staff skills to remain calm and stay safe. We provide the essential skills of conflict de-escalation techniques needed. Staff will feel more in control, confident and safe. In fact, these strategies are easy to understand, learn and apply. At AGKK we know the importance of not making the situation worse for all involved. The training provides appropriate and reasonable behavioural responses.

Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

COURSE OVERVIEW

Duration: This course and training is available as a intensive TWO HOUR workshop or a half-day or full-day course. With refresher courses recommended.
Location: Training based throughout Brisbane, Queensland, and Australia Wide – Usually conducted at your workplace or a location can be organised by AGKK.
Capacity: Usually up to 50 people for the training (We are flexible to meet your needs)
What To Wear: Comfortable and appropriate clothes suitable for daily work.

We can also provide joint training sessions, between managers, clinical and security staff, which supports an understanding of individual roles and responsibilities and promotes collaboration. This training and arrangement should be considered, especially for high risk areas for staff.

AGKK provides training and supports a culture and methodologies of continuous quality improvement in relation to staff aggression training and proactive safety responses.

Training Outcomes

  • Recognise and identify the signs of somebody becoming flustered
  • Environmental and situational awareness and prevention
  • Learning how spatial proximity can aid in increasing safety
  • How to remain calm and controlled during an aggressive conversation or incident
  • Mindset skills for not escalating the situation
  • De-escalate a conflict situation in the workplace
  • How to confidently and safely control the aggressive situation in a safe manner
  • Developing de-escalation communication skills to resolve and calm the aggressive situation
  • Employees cultivate voice modulation skills and effective words are their number one tool to defuse any situation
  • Strategies and tactics to deal with people who are influenced by drugs, alcohol or have a mental position

Self Defence Training for Staff and Employees

Course Outline

We can customise the proactive violence prevention training specific to your business and employees that they may possibly face in their day-to-day activities. This is so important to be specific to the nature and activities of your organisation to make the OVA effective. We customise and create your own course training based on your specific needs to improve employees’ safety and education in dealing with occupational violent or aggressive behaviour.

PRACTICAL DE-ESCALATION TRAINING AND OCCUPATIONAL VIOLENCE AND AGGRESSION TRAINING AUSTRALIA WIDE THAT PROVIDES IMMEDIATE SOLUTIONS FOR STAFF WHEN THEY ARE EXPOSED TO AGGRESSION OR VIOLENCE IN ALL WORKPLACES

AGKK de-escalation training workshop, course or program is designed to provide preventative solutions and proactive actions for staff when they are faced with workplace aggression or violence.

We have decades of experience in occupational violence and aggression training solutions for all employees that reduce risk exposure and the negative effects it can have on staff and your organisation.

AGKK de-escalation training educates staff to respond appropriately during incidents of workplace aggression or violence.

🎯 This tailor made de-escalation training will minimise the risk of staff injuries both physiological and physical along with addressing post incident solutions so staff have a skill set that they can put into immediate use and reduce the likelihood of future problems associated with aggression or violence in the workplace. 

The de-escalation training provides practical skills for staff so they improve productivity and engage in more effective management of workplace aggregation and violence as far as reasonably possible.

We have a wide cross-section of training experience in all industries and proven training performance in providing custom made specialised de-escalation training workshops, programs or courses that are designed to equip and educate your staff team with necessary skills to effectively manage and proactively handle aggressive or violent individuals in the workplace.

🎯 Our tailor made training workshop or course is interactive and provides staff with a comprehensive set of essential, solution based skills. 

🎯 Employees will learn how to effectively recognise and proactively respond to hostile and agitated individuals in various workplace situations.

“Our primary goal is to empower all staff with the confidence and effective capability to de-escalate aggressive or threatening circumstances before they become violent, creating an workplace environment conducive to more healthy, constructive and proactive communication which will enhance better outcomes and improve productivity .”

Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

🔴 Our staff de-escalation training workshops, courses and programs are custom made and are designed with real workplace solutions that are specific for your staff situations who are exposed to the risk of aggression and violence in the workplace.

🎯 The face-to-face interactive practical de-escalation training will enhance the safety, wellbeing and confidence of all staff and helps reduce stress.

This practical workshop or course is designed for all front line workers. The workshop, course or program teaches staff about proactive de-escalation techniques and risk management strategies.

The differences between successful training from different providers is wide. 

🎯 At AGKK de-escalation training we will have collaborative success because WE ARE DEDICATED to take the time to identify your specific staff needs and desired outcomes in the reduction and management of violence and aggression in your workplace situations. 

 THE TAILOR MADE TRAINING APPROACH PROVIDES IMMEDIATE SOLUTIONS we also include and enhance your organisation policies and procedures which are incorporated and linked into the training workshop or course.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on 0409474494 or use this Inquiry Online Booking Form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training of Occupational Aggression Management, Violence Prevention which is tailor-made practical training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

We train staff with the skills needed for the management of actual or potential aggression

Occupational violence and aggression training is delivered as part of a model of care. We provide Face-to-face programs as they are very effective these include combinations of instructional learning, role play, reflection and simulation.

Violence and aggression towards staff can occur in any industry including health, aged care, disability, youth services, education, law enforcement, retail, hospitality, security, cash-handling, finance and banking. Occupational violence and aggression can have a negative impact on workers’ physical and mental wellbeing. OVA can often look like but not limited to the following examples of unacceptable behavior:

  • Staring down and mocking staff
  • Raising voice, screaming, swearing, calling names
  • Standing over employees
  • Spitting, shoving, tripping, grabbing, hitting, punching
  • Threats of violence, threats with weapons
  • Physical assault on staff

Increasing awareness for safety enhancement

  • Environment awareness and prevention
  • Early detention of danger
  • Development of improved listening and observation skills
  • It is important for staff to be able to identify the signs and stages of aggression including verbal cues and visual cues so they can use non-violent de-escalation strategies

De-escalate and diffuse

  • Presenting staff with strategies to control their emotions avoid an attack in an aggressive situation
  • Visualisation of your body language, positioning and gestures (what are you communicating?)
  • Accentuating or making a situation worse (3 things never to do)
  • What to say and when
  • Verbal De-escalation communication resolution
  • How to use voice modulation
  • Training employees with verbal de-escalation skills in using their voice to diffuse the situation
  • Building rapport with detached empathy techniques
  • Eye contact gestures and body positioning techniques to avoid harm
  • The importance of body language and proximity in an aggressive or violent situation
  • Training staff how to stop the aggression escalating
  • Working on positives solutions and improving outcomes for each aggressive situation
  • Role-playing sessions and scenarios to improve violence prevention skills
  • Checkpoint dangerous situations – car parks, domestic visit, laneways, front counter
  • Improving Remote Workers Safety
  • Strategies to deal with Drug and Alcohol Affected Aggression
  • Physical non-violent Strategies to deal with aggression
  • Obtaining help

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Booking form

Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

TESTIMONIAL

“Bernie from AGKK De-escalation training conducted training for 200 APA Gas staff in Adelaide.

The practical training was enjoyable and encouraged staff to actively participate in the training.

The interactive training generated great discussions and the audience participation maximised their engagement in enhancing a safety culture, especially with the growing incidents of aggression and violence in the workplace that our staff are more frequently exposed to.

The training demonstrated and reinforced proactive management behaviours such as; staff should remain calm, rational and always professional with mindful actions and appropriate language.

Many key words were used that improved staff UNDERSTANDING & REMEMBERING such as –   DETECT – DETER – DEFUSE – DISENGAGE from violent or aggressive workplace behaviour.

Bernie paralleled the training solutions to link up to our desired outcomes of safety improvement and the enhancement of safety culture for improving mindfulness and proactive, strategic management responses to aggression and violence prevention.

The practical training backed our safety culture examples include safety first – work smart- work safe.

The feedback from staff was extremely positive, they enjoyed and engaged in Bernie’s teaching style and positive engagement impact especially with a large group.

Bernie reinforced many key concepts such as staff should 

PLAN – PREVENT – PREPARE – PERFORM

Many staff and I have now improved our confidence to be able to use the many de-escalation techniques and strategies that we can face with aggressive or violent behaviour.

The practical training workshop session was very comprehensive and using our staff members in the interactive role plays, allowed local context and relatable real world workplace incident scenarios in providing practical solutions that can be put into immediate use.

The training improved our understanding of workplace, protective safety awareness, de-escalation techniques and safeguard strategies in the management of aggression and violence prevention.

Bernie taught us effective strategies such as awareness of body language, tone of voice and controlled breathing techniques to more safely manage aggressive situations.

The training was designed to closely align with our APA values and mission statement.

Bernie is an outstanding training educator who has my highest recommendation.”

Darren Schleyer

APA GAS Health & Safety Advisor

Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Practical de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

AGKK working in collaboration with management and staff actively and intelligently improves De-escalation skills for all employees when they come face to face with violence or aggression in the workplace.

This practical training de-escalation workshop focuses on building staff confidence and effective capability to manage difficult customers, de-escalation techniques, risk identification and workplace aggression management and violence prevention.”

🔴 DECADES OF PROVEN TRAINING EXPERIENCE IN DE-ESCALATION TRAINING OF STAFF

🎯We have decades of experience in training staff in effective de-escalation strategies that work when employees are faced with workplace aggression or violence. 

WE PROVIDE DE-ESCALATION SOLUTIONS THAT STAFF CAN PUT INTO IMMEDIATE USE

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Booking form

ADVANCED BOOKINGS RECOMMENDED

Solution based de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Solution based de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

OTHER TRAINING PROVIDERS 

Many training providers only do general training only. They do not provide or look at workplace specific, contextualised instances of violence and aggression in your particular workplace resulting in not providing specific real place solutions for aggression management and violence prevention.

AGKK PROVIDES CUSTOM MADE DE-ESCALATION TRAINING

THAT PROVIDES SOLUTIONS TO WORKPLACE VIOLENCE & AGRRESSION 

🎯 At AGKK de-escalation training we provide custom made practical training that will be tailor-made that will provide solutions specific for your needs and desired outcomes.

🎯 The practical, face-to-face de-escalation training educates and trains staff with more confidence in how to take charge of volatile, aggressive or possible violent workplace encounters.

🎯 Staff are taught how their mindful actions influence and improve their safety and the strategic de-escalation techniques improve safer, calmer, more positive outcomes.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Booking form

ADVANCED BOOKINGS RECOMMENDED

Custom-made de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression
Custom-made de-escalation training and OVA training is a course, program or intensive workshop that helps maintain productivity and teaches employees, staff, managers improved confidence and de-escalation skills on how to proactively deal with workplace conflict and to be more effective communicators so they can diffuse Occupational Violence and Aggression

AGKK DE-ESCALATION TRAINING IS COMMITTED TO PROVIDE PRACTICAL SOLUTIONS FOR ALL STAFF WHEN CONFRONTED WITH WORKPLACE AGGRESSION OR VIOLENCE

🔴 We are the leading de-escalation and occupational violence and aggression training provider throughout Australia.

🔴 We provide practical intelligent solutions that staff can confidently use immediately when exposed to workplace aggression or violence.

🔴 Our practical de-escalation training is unique and successfully enhances staff management of aggression and violence prevention.

🔴 The custom made training is high-quality with proven performance in all businesses, organisations and Local, State and Federal Government bodies solution based de-escalation training throughout Australia.

AGKK provides practical de-escalation training that works in improving the confidence and safety of staff when they are confronted with occupational violence and aggression.”

🔴 AGKK de-escalation training empowers and equips staff with the skills and strategic tools to manage challenging customer interactions and deliver quality service and enhance productivity.

THERE HAS BEEN AND INCREASE IN OCCUPATIONAL VIOLENCE & AGGRESSION THROUGHOUT AUSTRALIA 

As organisations, businesses and staff become more exposed to occupational violence and aggressive the need for staff to be effectively trained in de-escalation skills and execute quality safety management techniques has never been more paramount. 

🔴 AGKK is a unique practical de-escalation workshop, course or program focuses on building effective staff capability to manage difficult customers, de-escalation techniques, risk identification and safer management practices when working in challenging, hostile, aggressive or violent customer service situations.

AGKK DE-ESCALATION TRAINING IS CUSTOM-MADE WORKSHOP CONTENT FOR STAFF IN ALL BUSINESSES 

🔴 The de-escalation training workshop is specifically made for staff so job explicit, real world aggressive or violent situations they experience are used in context so the training is very effective in providing de-escalation management solutions. 

🔴 The tailor-made training content is structured to introduce employees to the key concepts of de-escalation communication techniques, body language behaviours and mindfulness safety strategies before building them into practical interactive demonstration sessions. 

🔴 Staff have hands on participation in the training and collaboratively work together in identifying not what to do and what to do, resulting in providing solutions and proactive execution skills with the more effective management of aggression and the prevention of violence.

🔴 These tailor-made, focused, practical de-escalation training sessions explore both verbal and non-verbal communications, anticipating typical job specific problems, and how to manage and reduce stress and anxiety in the workplace. 

🔴 Throughout the de-escalation workshop, the emphasis is on personal safety and equitable treatment, with skills practice real workplace scenarios to increase confidence and preparedness to manage customers, clients or members of the public in aggressive or violent confrontation.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Booking form

ADVANCED BOOKINGS RECOMMENDED

DE-ESCALATION TRAINING

OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING

CUSTOM MADE OVA TRAINING

🔴 The custom made de-escalation training will align with your desired goals and mission statement for the effective proactive management of workplace violence and aggression.

🔴 We educate staff with confident, proactive skills to “How can employees de-escalate a situation when someone is angry, agitated, aggressive or violent?”

De-escalation training aggression and violence management training programs, courses
Occupational violence & aggression training – ova training
De-escalation training aggression and violence management training programs, courses
Occupational violence & aggression training – ova training

AGKK provides proven and effective de-escalation training specialising in occupational violence and aggression prevention and management for frontline staff when they are confronted by aggressive or violent individuals either in person, over the phone, via email or online.

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

De-escalation Training, OVA & Personal Safety Training for all businesses, organisations and industries and staff across Australia.

Enhance your organisation’s proactive de-escalation capabilities and empower your staff with AGKK tailor made de-escalation and safety and Self Defence training workshops, courses or programs. 

Multiple organisations are seeking effective de-escalation strategies so staff can confidently manage heightened, aggressive or violent individuals that present in challenging workplace situations.

AGKK has the expertise to meet your staff specific needs. Our training de-escalation solutions will be customised to suit your industry and to ensure your staff team is equipped with the necessary skills to stay safe in their workplace.

De-escalation Skills for staff.

This tailor made training is designed to assist staff to recognise when a person is becoming distressed or when their behaviour is escalating, or violent and it provides staff a set of practical skills, tools and strategies to respond with effective management and best practice responses to occupational violence or aggression.

🔴 Our meticulously crafted custom made de-escalation training offers staff an interactive practical de-escalation training experience. 

We train and educate staff with the confidence and expertise needed to foster a secure effective management solutions when they experience Occupational Violence & Aggression while they are performing their day to day working duties.

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

De-escalation Training is a program or workshops that teaches employees, staff and managers de-escalation skills so they can diffuse Occupational Violence and Aggression
De-escalation Training is a program or workshops that teaches employees, staff and managers de-escalation skills so they can diffuse Occupational Violence and Aggression

De-escalation Training is a program or workshops that teaches employees, staff and managers de-escalation skills so they can diffuse Occupational Violence and Aggression

De-escalation training, OVA & workplace violence prevention Training across Australia

AGKK has a highly professional team with over 30 years of experience in de-escalation training and Self Defence education, specialising in de-escalation, OVA and Self Defence training for staff.

Occupational Violence & Aggression Training throughout Australia.

🎯 We will travel anywhere in Australia and deliver high quality face to face OVA training and de-escalation training at your location or chosen location.

AGKK provides expert de-escalation training and proven immediate solutions to help all staff in all industries and businesses to deliver effective training to prevent and respond lawfully and proactively to occupational violence and aggression.

Occupational Violence & Aggression Training is on the increase throughout Australia.

The de-escalation training will improve staff confidence so employees can use best-practice de-escalation strategies and practical techniques that will support consistency in improving occupational violence prevention and workplace aggression management that will have a positive impact on staff physical safety and mental wellbeing.

DE-ESCALATION TRAINING

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED


De-escalation training available 7 days per week throughout Australia

De-escalation training available 7 days per week throughout Australia

In aggressive, violent or volatile workplace or business settings, where stress levels can run high, staff and employee training in managing Occupational Violence and Aggression (OVA) is not just beneficial—it is essential for staff physical safety and mental wellbeing.

Designed and delivered by the founder and chief instructor Bernie Haughey, you will gain valuable insight and proven practical knowledge that can be put into use immediately when they are confronted with occupational violence or aggression in person, over the phone or online.

This OVA course, program has been designed for staff people in public facing roles, in industries such as Healthcare, Social Assistance, Security and Hospitality and aims to equip employees with the necessary tools to confidently and proactively manage situations of occupational violence and aggression effectively and safely.

This unique custom made OVA training and de-escalation training program, course or workshop is based on the particular situations staff find in their contextualised situations.

AGKK OVA Training is made specifically for your staff workplace environment, which is purposeful and functional with effective strategic strategies. This effective, practical framework, which introduces a unique OVA Tactical Response Model that aligns with Australian Standards: Planning for emergencies by WorkSafe Australia.

DE-ESCALATION TRAINING

THAT IMPROVES STAFF SAFETY & WELLBEING

We improve…

🎯 Staff awareness and vigilance to enhance their safety.

Staff learn how to identify and assess potential violence and aggression risks in their workplace environment.

Employees learn how to develop the ability to recognise and respond effectively to signs of potential violence or aggression.

🎯 We teach practical, proven de-escalation techniques.

Staff learn about advanced, practical communication techniques and body language skills to purposefully diffuse and prevent violence and manage aggression in the workplace.

Employees learn how to maintain composure and empathy in aggressive situations.

🎯 We enhance staff safety and mental wellbeing. We teach and educate staff with safe disengagement techniques to improve physical safety.

Staff learn about non-aggressive physical disengagement manoeuvres and safety positioning.

Employees learn how to focus on personal protection while minimising harm to others.

🎯We highlight the importance of incident reporting to improve the safety now and in the future for all staff members.

We educate staff to enhance Comprehensive Incident Reporting Skills (Report and Record):

Staff learn how to document and report incidents of occupational violence and aggression accurately.

Employees learn about the legal and ethical standards in incident reporting.

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

De-escalation training for staff and occupational violence & aggression training – ova training for employees.
De-escalation training for staff and occupational violence & aggression training – ova training for employees.

De-escalation training for staff and occupational violence & aggression training – ova training for employees.

🔴 This practical training is unique with proven decades of experience in training all staff in all businesses and organisations including Local Councils, State and Federal Governments provides you with unparalleled experienced knowledge and insights within this wide cross- section of workplace environments.

From the OVA training and de-escalation training staff receive practical techniques that they can put into immediate use when they are confronted with aggressive or violent individuals either in person, over the phone, via email or online.

DE-ESCALATION TRAINING 

This highly practical de-escalation training workshop, course or program is tailor-made and customised specifically for your staff and workplace situations.

The de-escalation training will equip your staff with the skills to:

✅ Equip, empower and educate staff with the de-escalation training skills and strategies to effectively manage angry, rude, abusive, threatening, and emotional individuals or customers.

🔴 This unique practical de-escalation training workshop, course or program is being conducted across Australia to thousands of frontline staff, reception staff, employee phone staff and team leaders and staff managers the practical skills and confidence to:

🎯 Identify and defuse threatening workplace aggressive situations before they escalate or individuals become violent 

🎯 Staff learn how to remain calm and exercise emotional intelligence and controlled when interacting with aggressive customers or individuals

🎯 Employees learn staff disengage techniques to safely protect themselves and others from abusive customer outbursts 

🎯 The de-escalation training enhances staff skills rapport and steer people to mutually beneficial outcomes 

🎯 The OVA training educates staff how to strategically de-escalate and gain the attention, respect, and co-operation of others 

🎯 Reinforce exceptional customer service and educate staff with the skills in how to have the confidence and to maintain professional outcomes and productivity 

CONTACT BERNIE ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on  0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

🔴 AGKK has decades of de-escalation training experience which passionately provides this unique course to equip your staff with the skills needed to defuse emotionally charged situations and lead customers/patients/individuals.

Working collaboratively together we identify your specific needs to provide very positive and achievable outcomes, which support your organisational mission statement and desired outcomes.

This practical de-escalation training will build staff confidence and wellbeing.

🔴 AGKK De-escalation training workshop, course, program content will be custom made to include your organisation or business unique workplace situations, systems and reinforce your processes, values, culture, and mission statement.

Bernie has real-world expertise and is highly dedicated to meet your desired outcomes especially in relation to improving the safety and wellbeing of staff when they are exposed to aggression or violence in the workplace.

Behaviour Violent Management Techniques

DE-ESCALATION & OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING THROUGHOUT AUSTRALIA

AGKK practical training has an unrivalled breadth, depth of experience and training options to ensure that whatever your organisation or staff needs are, we have the industry-leading solutions to workplace violence prevention or aggression management.

AGKK DE-ESCALATION TRAINING FACILITATORS PROVIDE SOLUTIONS TO WORKPLACE VIOLENCE OR AGGRESSION.

Our training facilitators have the skills and experience to enhance solutions, so staff build confidence when confronted with workplace violence or aggression.

Connected, meaningful and in-depth training occupational violence and aggression solutions.

During the practical OVA training, we hold connected, collaborative, meaningful and in-depth conversations, addressing what staff need, tackling and providing solutions for the real problems associated with workplace violence and aggression that staff can face.

WHAT IS DE-ESCALATION TRAINING?

De-escalation is the application of verbal and non-verbal techniques and strategies to reduce the immediacy of a threat, giving more time for the angered individual to gain composure and possibly come to an effective resolution.

At AGKK we teach practical de-escalation techniques and strategies to prevent potential violence and manage aggression that staff can use immediately.

🔴 AGKK De-Escalation training educates staff with essential skills to prevent potential violence and tactfully manage aggressive behaviour.

🔴 Staff learn to use lawful, purposeful, de-escalation actions, verbal communications, and body language to calm a potentially dangerous situation.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

We help your business, organisation and your staff manage workplace conflict, change, stress and all the complex human problems that can limit your business productivity.

WE PROVIDE SOLUTIONS TO OCCUPATIONAL VIOLENCE AND AGGRESSION

We train staff with important de-escalation strategies.

For example we educate staff how to…

🎯 We train staff how to Remain Calm and Confident: 

With purposeful practical techniques and strategies so staff have the calmness and composure to enable de-escalation.

🎯 We train staff to Purposefully Change the Setting: 

So staff remain safe.

🎯 We train staff to Respect Personal Space, be aware of proximity to help remain Safe: 

Maintain a safe distance and avoid touching or being touched by the aggressive individual.

At AGKK de-escalation training we give your staff the practical tools and essential skills they need to navigate difficult situations and turn challenging conversations, aggressive customers, into opportunities for growth, change and improved performance.

Staff are educated, encouraged and equipped to use purposeful, lawful, proactive de-escalation actions, verbal communications, and body language to calm a potentially dangerous situation and aggressive individual.

AGKK de-escalation training is dedicated and recognises staff safety and the safety of others is the highest priority. We provide de-escalation real world workplace safeguarding solutions that staff can execute immediately.

Throughout Australia there is a massive increase in occupational violence and aggression (OVA) for all staff in all workplaces, businesses and organisations.

To address this need, AGKK de-escalation training provides practical De-escalation & OVA Training which is a custom-made, contextualised program, course or intensive workshop designed to equip your staff and all employees with necessary skills to strategically manage heightened individuals in the workplace.

Our de-escalation training course, program or workshop is very interactive and provides staff with a comprehensive set of essential practical de-escalation skill techniques, strategies and solutions.”

AGKK DE-ESCALATION TRAINING educates staff how to effectively recognise and respond to hostile, aggressive and agitated or violent individuals in various situations across all workplace situations.

Our primary goal is to empower staff with the confidence and specific skills to de-escalate volatile or threatening circumstances before they become violent, creating an environment conducive to healthy and productive communication and more positive safer outcomes.

SAFETY ALWAYS FIRST IN AGKK DE-ESCALATION TRAINING

THROUGHOUT THE TRAINING STAFF WILL RECEIVE 

🔴 An excellent, engaging, enjoyable de-escalation course and interactive training including real world role-playing.
🔴 Solution based skills including greater confidence, self-awareness, conflict resolution management and safe disengagement or Self Defence prevention strategies and techniques 

Incidents of occupational violence and aggression (OVA) are increasing throughout Brisbane, Sydney, Melbourne, Adelaide, Darwin, Perth and throughout Australia.

To meet your specific workplace staff safety needs, AGKK provides De-escalation & OVA Training, a specialised program designed to equip your staff with necessary skills to handle aggressive or violent individuals in the workplace.

Our de-escalation training course is interactive and provides frontline staff and all employees with a comprehensive set of essential occupational aggression management and violence prevention skills that they can apply in the workplace immediately.

Staff will learn how to effectively recognise and respond to hostile and agitated individuals in real workplace situations.

Our primary objective is to empower staff with the confidence and capability to de-escalate tense or threatening individuals or circumstances before they become violent, creating a safer environment conducive to healthy and constructive communication and more positive results.

IMPORTANT DE-ESCALATION TRAINING OUTCOMES

BY COMPLETING THIS DE-ESCALATION WORKSHOP, COURSE OR PROGRAM WITH OUR EXPERIENCED TRAINERS STAFF WILL:

🔴 Recognise the signs of a person becoming agitated

🔴 Staff will increase their situational awareness and prevention skills

🔴 Employees increase their ability to evaluate a situation to make more informed and appropriate mindful decisions regarding their safety and strategic steps

🔴 Staff will develop their confidence in using appropriate de-escalation skills and techniques to more effectively manage a situation safely either in the workplace, on the phone or when working in isolation or remote environments 

🔴 Employees will be able to control their emotions more proactively during an escalating situation

🔴 Staff will use their voice and tone appropriately to help resolve an issue

🔴 Employees will be able to manage individuals who are under the influence of drugs or alcohol

🔴 Staff develop the ability to deal with people with a mental illness

🔴 Employees learn, through functional safe practice, various techniques related to disengaging themselves from a violent individual 

🔴 The practical de-escalation training provides a collaborative safe training environment so staff can discuss various workplace conflict situations, which…

🎯 Increases both the understanding of the material presented

🎯 Provide staff with real world workplace aggression and violence SOLUTIONS 

🎯 INCREASING STAFF CONFIDENCE in the ability to proactively manage unexpected workplace conflict and aggressive or violent individuals.

🎯 IMPROVE STAFF SAFETY and reduce staff anxiety 

De-escalation Course Outline

All workshops, courses and programs are based on our proven experienced de-escalation training solutions based formula for enhanced success.

The tailor made de-escalation training is thoroughly customised through detailed consultations and communications with you before the day of de-escalation training. This ensures that the needs of your organisation and staff participating in the training are specifically addressed, as their safety and increased confidence in dealing with difficult situations is the number one priority.

THE TRAINING IS DIVIDED INTO THREE TRAINING SAFETY COMPONENTS 

🔴 MINDFUL SAFETY AWARENESS

🔴 WORKPLACE CONFLICT DE-ESCALATION 

🔴 SAFETY & PROTECTION

The practical training deals with important key aspects that are vital in combatting incidences of violent behaviour in the workplace (or when working remotely).

A more detailed De-escalation & OVA Training course, program or workshop can be outlined by contacting us

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

Occupational violence and aggression – training and de-escalation training for staff and all businesses and organisations throughout Australia.

OVA TRAINING Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth, Darwin, Hobart and OVA training and de-escalation training across all of Australia 

The practical training de-escalation workshops, OVA courses or programs can be delivered on site and will reflect …

🔴 Your organisations’ aims, beliefs, procedures  and desired outcomes, and will be relevant to particular workplace logistical and real world, workplace violence and aggression exposure complexities. 

🔴 Particular contextualised examples from your workplace will be absorbed into the custom-made OVA training to make the sessions meaningful and relevant for staff and provide solutions for occupational violence prevention and aggression management.

Occupational Violence & Aggression training (OVA)  is aimed at providing solutions for staff so they have the confidence and skills when they experience verbal aggressive abuse or physical violence. 

✅ In this de-escalation training workshop the following can be covered: assessing risk and minimising risk; proactively improving staff safety and confidence in difficult workplace circumstances, employee ethical response techniques to violence and aggression.

Employees will learn how to defuse a possible occupational violence or aggressive situation before it escalates out of control.  

Staff will be taught a range of techniques and effective strategies to help enhance safety, wellbeing and productivity.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific de-escalation and OVA training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

UPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES
UPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES

All employers and managers need to know these facts about occupational violence and aggression

🔴 Under the Occupational Health and Safety Act 2004 (OHS Act) it is a legal requirement and duty of care responsibility for employers to provide and maintain a safe and healthy physical and psychological work environment for their employees, so far as reasonably practicable.

🔴 Experiencing or being exposed to work-related violence can cause both physical and psychological harm to staff

🔴 Managing psychological health and safety in the workplace is an essential part of an occupational health and safety (OHS) risk management system for employees 

🔴 Employers should provide de-escalation training to help staff stop violence before it starts and manage aggressive behaviour effectively as far as possible.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific de-escalation and OVA training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

OVA TRAINING - OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES
OVA TRAINING – OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES

AGKK OVA training programs, courses or workshops and de-escalation training effectively promotes de-escalation techniques and staff not using reactive responses. The de-escalation training improves confidence of staff and proactive, professional management responses

Occupational violence and aggression is on the increase towards staff. Power struggles, feelings of disrespect, arguments between colleagues or customers, and emotional overreactions are all escalating factors in everyday workplace life. 

In our practical de-escalation training for staff, employees will learn how to:

🎯 Improve confidence and safety 

🎯 Actively listen and practice empathy. 

🎯 Use proactive communication rather than reactive responses to get others to cooperate and enhance solutions.

🎯 Decide what level of safety is appropriate in time-sensitive aggressive or violent situations. 

🎯 Use de-escalation techniques strategically and use safer and proactive responses when faced with occupational violence and aggression.

These day-to-day OVA workplace struggles increase staff anxiety and reduce productivity.

AGKK practical de-escalation training has trained thousands of staff in all businesses and organisations including examples such as Federal Government, State Government, Local Government healthcare, security enforcement, and front-line staff business staff in de-escalation strategies and techniques that work.

In our OVA training and de-escalation training we educate staff with practical skills to:

🔴 Speak calmly and with a calming tone and strategic use of words

🔴 Promote body language that is relaxed and in control

🔴 Make a connection and be empathetic and listen to individuals 

🔴 Get yourself away from danger and harm

🔴 Provide individuals with choices that empower them to comply

🔴 Communication that enhances solutions 

Our practical de-escalation training helps calm tense situations.

The solution based training de-escalates tense situations by getting staff to practice keeping their body language calm, neutral, and show signs of interest.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific de-escalation and OVA training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

ADVANCED BOOKINGS RECOMMENDED

OVA TRAINING - OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES
OVA TRAINING – OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – & DE-ESCALATION TRAINING FOR STAFF & ALL BUSINESSES

Here are some key safe and effective behaviour management strategies for remaining calm and professional during challenging situations.

Be Mindful of Your Body language and your Reactions.

An essential part of managing difficult behaviour is knowing that your behaviour and actions affects the behaviour of others. What employees say, convey or do in response to a client’s behaviour affects whether the behaviour escalates or stops. When your staff receive this specialised training they become more aware of these factors and when staff are equipped and empowered with other effective and mindful behaviour management strategies, employees are better able to de-escalate difficult behaviour and help individuals regain control and make positive choices.

Maintain Rational and logical Detachment

When staff are rationally detached, they maintain control by not taking negative comments or actions personally. Without this key ability, team members may react instinctively or defensively, which will only escalate a situation. Our training equips staff with this skill, employees will be better able to defuse challenging behaviours and cultivate more positive behaviours.

Be Mindful and Attentive

When people feel ignored, marginalized, or not cared for, they often act out. An effective way to counter a person’s anxiety is to validate his or her feelings. Pay attention to what they say. Give clients plenty of personal space. Proximity and spatial training is very important. Show clients through your facial expressions and body language that you’re listening, and you listen to their reasons for being upset—and give them a reason to regain control.

Using and reinforcing positive Self-Talk

We train staff to remind themselves that when they are the target of an outburst or a negative situation, they are rarely the cause of the aggressive or violent behaviour.
Staff will have the mindset – I know what to do which enhances a more positive response and results.

Recognize Your Limits

We educate staff to be aware of their limits and keep in mind that sometimes the best decision is to let someone else take over and get help when needed.

Workplace debriefing after occupational violence and aggression incidents

We reinforce that staff should be able debrief after any incident.
Talking about it can help relieve the stress.
It’s also important to consider what was done well and how to respond better the next time a situation occurs.

We equip your staff with essential training and behaviour management techniques that focus on Care, Welfare, Safety, and Security for each person involved in a crisis

The Occupational violence and aggression (OVA) training programs are tailored to the requirements of your workplace. The training will assist your employees manage difficult behaviours with confidence, competence and proficiency.

What can you do about occupational violence training for staff?

Employers, Managers, and Business owners

For your staff, you must provide and maintain a working environment that is safe and free of risks to health, so far as is reasonably practicable. You also have a duty ensure that workplace activities don’t endanger other people, such as visitors, clients and the public. Preventing and managing violence and aggression is part of those duties.

Examples of what you should do:

  • Identify violence and aggression hazards in your work and assess the risks.
  • Consult with employees to implement controls to eliminate or reduce the risk of OVA.
  • Promote a culture that does not accept violence and aggression.
  • Develop and implement health and safety policies and initiatives focused on OVA.
  • Encourage reporting and act on these reports. Investigate incidents and review existing controls.
  • Support staff development in de-escalation and processes for early intervention and management.
  • Allocate resources to prevention and management.
  • Support employees who have been exposed to OVA in the workplace.

Outsource Institute- Self Defence Training

We deliver:

Experienced, proven performance delivery and training in Occupational Violence Aggression prevention. The training will be specific to the working environment for staff. Courses are educational and practical. Delivery of training is concise, enjoyable and interactive, with role playing workplace scenarios.

We take the safety and well-being of your staff extremely seriously and the preservation of your business or organisation.

We provide experienced, practical and easily understood, preventative strategies in providing the best training to aid in employees keeping themselves safe from both verbal and physical aggression.

Target Audience:
Frontline staff and managers facing aggression, conflict or violence

Duration:
This course and training is available as a intensive TWO HOUR workshop or a half-day or full-day course.

Delivery:
This can be delivered both in-person, at your organisation or venue.

Group Size:
Can be up to 50 participants (We are flexible to meet your needs)

Advanced bookings recommended
Investment: To be discussed based on your needs and training requirements. We offer in-person De-escalating conflict techniques Courses, programs, and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth, and other areas of Australia. Give us a call today on 0409474494 or use the booking form to discuss your requirements, specific objectives, and desired outcomes.

 

In our de-escalation training we teach staff reduction strategies in how to reduce or dissipate the level of conflict if a customer or person is agitated or becoming aggressive or violent. 

Our de-escalation training experienced framework sets out key elements that should underpin good practice in preventing and managing OVA occupational violence and aggression prevention with practical and proactive staff responses.

We provide practical de-escalation training relevant to staff we are dedicated and committed to assist your organisation or business to effectively and safely respond to occupational violence and aggression (OVA)

De-escalation training and occupational violence and aggression prevention is important for staff and organisations 

✅ In our de-escalation training it is crucial for businesses and organisations to provide training for staff, so employees have the skills and a effective de-escalation action control plan with practical strategies for staff working with people in crisis.

✅ We teach staff and all professionals the skills to identify, prevent, and de-escalate crisis in workplace. Organisations need to offer training solutions for their employees especially when they can be exposed to violence or aggression. 

De Escalation Training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff and/or Self Defence training for individuals or groups.

ADVANCED BOOKINGS RECOMMENDED

AGKK DE-ESCALATION TRAINING – Improving Staff Safety and Wellbeing OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – Improving Staff Safety and Wellbeing
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

AGKK de-escalation training that will be specific for your staff and organisation.

The de-escalation training is focused on key principles of mitigating risk associated with violence and aggression in the workplace. We use a innovative tactical communication which is integrated into the practical training.

The practical verbal de-escalation training will provide strategic and tactical communication skills for staff to apply in the workplace specific role play scenarios.

We can customise the training so that the scenarios are relevant to your organisation’s context.

AGKK de-escalation training has delivered this training to a wide range of businesses and organisations throughout Australia including, but not limited to:

✅ Brisbane City Council

✅ The University of Queensland

✅ Centacare

✅ RSPCA

✅ High Schools and Primary Schools

✅ Hospitals and Chemists

✅ Transport and Construction companies

🎯 We have conducted corporate de-escalation training for Universities, nurses, doctors, state and federal police officers, schools, local government and an array of organisations has made Bernie the go-to trainer for de-escalation and behaviour management training in Queensland, New South Wales, Victoria and Canberra.

🎯 Bernie’s ongoing meticulous De-escalation & Occupational Violence and Aggression Prevention training of staff enhances the duty of care requirements by providing them with adequate and ongoing training to manage the many of risks they might be exposed to in their daily working duties and assists with their wellbeing.

🎯 This de-escalation training will assist businesses with meeting its legislative and common law requirements to ensure they are providing reasonable management action.

🎯 AGKK specialises in control measures for De-escalation and Occupational Violence Prevention and Aggressive Behaviour Management techniques.

By working together and addressing your concerns, we can create a safe, sustainable environment where your staff can maintain professional composure under sometimes extremely difficult circumstances.

“We provide ways for employers to minimize the risk of violence and client aggression towards their staff. There is a clear correlation between the risks, the proposed control measures and the occupational violence prevention training.”

How staff react in return determines whether the situation escalates, de- escalates, or becomes mutually or individually tolerable.

Our de-escalation training can help mitigate possible crisis situations for the organisation and staff when they come into contact with people who are violent or aggressive.”

The main goal of de-escalation training for staff is to build rapid harmony and a sense of compliance with an agitated person in order to reduce the likelihood of escalation to physical violence. This sense of calmness is established through the use of specific verbal, psychological, and nonverbal techniques that emphasize controlling one’s own emotional response to risk while using strategic guiding communication.

AGKK DE-ESCALATION TRAINING – Developing Confidence & Resilience in Staff OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – Developing Confidence & Resilience in Staff
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

AGKK DE-ESCALATION TRAINING – HELPING STAFF TO REMAIN CALM AND PROACTIVE

OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

In our de-escalation training we teach and empower staff with verbal and non-verbal behaviours and techniques in order to guide the agitated person with calming communication.

The de-escalation techniques used help to resolve the crisis passively.

✅ The de-escalation training helps staff to identify precipitating factors

✅ The de-escalation training aids staff with their our own ability to control their emotional response

✅ The de-escalation training helps employees identifying proactive interventions to use with strategic timing the intervention

How can staff de-escalate a situation when someone is angry or agitated?

In our de-escalation training for employees we educate staff:

When there are early signs of anger or verbal aggression it is important for employees to remember that:

  • Staff need to stay calm.              Act Calm, Relax muscles, Reassure themselves, Positive self-talk, Focus on Success 
  • Ask for help, Stay in safety zone outside of the other person’s reach.
  • Anger may be a sign that the person is in distress, experiencing fear or frustrated>
  • It is not possible to reason or problem solve with someone who is enraged
  • Effective communication skills are the key to settling, resolving and de-escalating a situation.

In our de-escalation training we teach staff to use essential strategies to de-escalate a situation:

  • Listen to what the issue is and the person’s concerns.
  • Offer reflective comments to show that you have heard what their concerns are.
  • Wait until the person has released their frustration and explained how they are feeling.
  • Look and maintain appropriate eye contact to connect with the person.
  • Incline your head slightly, to show you are listening and give you a non-threating posture.
  • Nod to confirm that you are listening and have understood.

In our de-escalation training we teach employees to….

✅ Appear calm, centred and self-assured even though you don’t feel it. Relax facial muscles and look confident. Your anxiety can make the student feel anxious and unsafe and that can escalate aggression.

✅ Use a modulated, low monotonous tone of voice (our normal tendency is to have a high pitched, tight voice when scared or nervous).

✅ Do not get loud or try to yell over a screaming person. Wait until he/she takes a breath, then talk. Speak calmly at an average volume.

🎯 In our De-escalating training we teach staff to effectively verbally de-escalate another person, staff must open as many clear lines of communication as possible.

Employees and the other person must listen to each other and have no barriers.

🎯 In our de-escalation training we teach staff to reassure themselves and how to de-escalate themselves first before safely engaging.

REMEMBER TO BREATHE!

Act Calm

◦ Maintain Eye contact

◦ Neutral Facial expression

◦ Relaxed Body

◦ Keep gestures to a minimum

◦ Positive Self Talk ◦ Project Success

Ask for help

Position yourself for safety with spatial awareness 

◦ Avoid the Danger Zone – 

Outside of person’s reach

◦ Zone of Influence – Within Safety Zone, but still close enough

Your anxiety can make the client feel anxious and unsafe which can escalate aggression.

Maintain limited eye contact. Loss of eye contact may be interpreted as an expression of fear, lack of interest or regard, or rejection. Excessive eye contact may be interpreted as a threat or challenge.

Maintain a neutral facial expression. A calm, attentive expression reduces hostility.

Keep a relaxed and alert posture. Stand up straight with feet about shoulder width apart and weight evenly balanced. Avoid aggressive stances.

Minimise body movements such as excessive gesturing, pacing, fidgeting, or weight shifting. These are all indications of anxiety and will tend to increase agitation.

 

🎯 In our De-escalating training we teach staff to de-escalate Positively

Use positive and helpful statements such as:

◦ “I want to help you!”

◦ “Please tell me more so I better understand how to help you.”

◦ “Let’s call Mr. Wilson… I know he would be able to help with this…”

◦ “Ms. Ross handles this for our district, let’s ask her what she thinks about this situation … She is always willing to help!”

Put yourself on his/her side of finding a solution to the problem.

AGKK DE-ESCALATION TRAINING – Preventative- Proactive- Solutions OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – Preventative- Proactive- Solutions
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

De-escalation training essential skills 

🎯 In our de-escalation training we educate staff what is the Fight, Flee & Freeze response

  • Spotting danger signs early
  • Picturing your body language gestures (what are you communicating?)
  • Listening without the need to make a judgment
  • Asking open ended questions
  • Deflecting the anger to an external party
  • Building rapport with detached empathy techniques
  • Eye contact gestures and stance techniques to avoid harm

AGKK De-escalation training is practical, custom made interactive and solution bases training which teaches staff an essential comprehensive set of skills needed to deal with agitated and aggressive clients or colleagues in various situations, and to diffuse threatening situations confidently and productively.

AGKK DE-ESCALATION TRAINING – We educate Staff to plan, prevent, prepare & perform OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – We educate Staff to plan, prevent, prepare & perform
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

In our de-escalation training we educate staff that there are many early warning signs for staff if a person is becoming agitated, aggressive or possibly violent.

In our de-escalation training staff will be able to recognise and identify…

Early Warning Signs

◦ Change in mood and level of anxiety

◦ Pacing, movement (toward you or away)

◦ What they are saying, how they are saying it

◦ Changes in baseline behaviours

◦ Eyes, – watchful, scanning, assessing

◦ Concentration problems

◦ Disorganized behaviours

◦ Gestures – jerky / uncontrolled

IMMINENT DANGER SIGNS

Face

◦ Pale, flushed, lips tighten over teeth

◦ Eyebrows drop to cover/protect eyes

◦ Break stare, then look at intended target ◦ Chin drops to protect neck

General

◦ Breathing rapid and deep

◦ Clenched fists

◦ Stance goes from square to bladed

◦ Body movement may stop -or- rocking from heel to toe

◦ Lowering of entire body to lunge

De-escalation techniques and resources

  • Might move to a private area.
  • Be empathetic and non-judgmental. 
  • Respect personal space. 
  • Keep your tone and body language neutral. 
  • Avoid over-reacting
  • Focus on the thoughts behind the feelings. 
  • Redirect challenging questions. 
  • Set boundaries.
  • Cultivate genuine compassion. Extend empathy toward the other person(s) and their situation
  • Be inquisitive.
  • Listen carefully to understand (not to respond)
  • Speak respectfully

De-escalation training and Occupational Violence & Aggression (OVA) workshops is aimed at all staff who work with the public or people who might become verbally or physically aggressive or violent.

In this training workshop the following will be covered: assessing risk and minimising risk; managing your own feelings in difficult circumstances, ethical response techniques.  Along with learning how to defuse a possible situation before it escalates out of control.  Staff will be taught a range of techniques to help keep everyone safe and help reduce anxiety and stress.

DE-ESCALATION TRAINING TESTIMONIAL

AGKK de-escalation training workshops provided content specific to our staff and our business, along with their innovative, informative ideas in workshop activities, made it very effective for our staff as they are frequently faced with possible violence and aggression.

We have thoroughly enjoyed AGKK de-escalation customised solution based workshops as they meet our needs for improving safety and wellbeing of our staff. They provided excellent responses to questions with experienced advice.

Bernie is very committed, extremely approachable and experienced in the area of aggression management. Whenever staff had a query he answers questions thoroughly.

The de-escalation training was very engaging and the highlight to the training staff have received throughout the year.
The de-escalation workshop session was effective and provided realistic insight and solutions with preventative strategies into what might go wrong with agitated or aggressive people.
Staff found the session related to effective communication in de-escalation very engaging and useful for confident strategies they can use immediately.”

Claire Gerathy Alpha Car Rentals

De Escalation Training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff and/or Self Defence training for individuals or groups.

ADVANCED BOOKINGS RECOMMENDED

AGKK DE-ESCALATION TRAINING – We educate Staff with strategies to remain calm OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – We educate Staff with strategies to remain calm
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

Workplace violence and aggression prevention and management training and de-escalation training is crucial for the safety and wellbeing of staff, employees, clients and customers.

De-escalation training and workplace Violence & Aggression Management Training throughout Brisbane, Queensland and Australia.

Occupational Violence and Aggression Management Training throughout Brisbane and Australia – AGKK de-escalation training provides staff engaging and innovative solutions for training staff in the management of occupational violence and aggression.”

Bernie Haughey Aggressive Behaviour, Management Instructor, Occupational Violence

Prevention Educator 

CUSTOM MADE OCCUPATIONAL VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF THROUGHOUT BRISBANE, QUEENSLAND AND AUSTRALIA

These de-escalation workshops, programs and courses will be tailor-made for your staff, organisation or business for preventing and the management of workplace violence and aggression.

Preventing workplace violence and aggression – AGKK de-escalation education and training for staff in occupational violence and aggression management.

Managing Violence and Aggression in the workplace, training throughout Brisbane, Queensland and Australia wide.

The de-escalation training workshop, course, program contains scenario specific applications, practical techniques easily understood and applied in the workplace.

In our OVA training we increase staff management skills and proficiencies to prevent and manage violence and aggression in the workplace.

De Escalation Training

CONTACT US ANYTIME 7 DAYS PER WEEK

VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training lessons and classes for staff.

Managing violence, aggression training and de-escalation training for staff

ADVANCED BOOKINGS RECOMMENDED VIOLENCE & AGGRESSION TRAINING FOR STAFF

At AGKK de-escalation training we provide training throughout Brisbane, Queensland and Australia in Workplace Violence and Aggression management training – Staff and Employees Training Course Staff Workplace Training for Violence and Aggression Management – 

Tailor – made content and Courses, Designed to improve safety and wellbeing of staff.

Occupational Violence and Aggression Management Training Courses and Workshops for staff.

DE-ESCALATION TRAINING FOR STAFF VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFF VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

In our de-escalation training and Workplace Violence & Aggression Training for staff we aim to improve personal safety in the work place by reducing the risk of exposure to violence or aggression harm. We train staff to successfully prevent escalation of client or customer anger by proactive de-escalation intervention techniques and strategies in an aggressive situation.

There are many positive outcomes for staff with Aggression Management training. From the de-escalation training employees will improve their competence and in increase their understanding of the following:

🎯 Effective prevention techniques and intervention strategies. 

🎯Identifying warning signs, identifying and considering the threat assessment in relation to workplace violence and aggression.

🎯 When to use high level support intervention if the risk is too high

🎯 Techniques in terminating an aggressive situation safely

🎯 Teaching staff to recognise hidden objections or barriers- Drugs/Alcohol and Mental Health issues

🎯 Duress Response activation when staff are exposed to workplace violence and escape to safety techniques 

🎯 Design a customised aggression and violence management action plan 

PRACTICAL WORKPLACE PREVENTATIVE CONTEXTUALISED TRAINING TO SAFELY MANAGE AGGRESSIVE BEHAVIOURS

AGKK de-escalation training provides your staff the right practical tools and strategies to achieve safer outcomes in the face of aggressive behaviours.

DE-ESCALATION TRAINING FOR STAFF VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFF VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

AGKK de-escalation training and Staff Safety Training creates safer workplaces, enhances wellbeing for all, and delivers improved operational performance by teaching your staff how to safely manage aggressive or violent behaviours.

Unfortunately in the workplace there can unfold difficult, challenging and aggressive behaviours that can have a huge impact on staff, the people they support, and the organisation itself.

AGKK de-escalation training can help staff to safely manage aggressive behaviours and prevention of violence during in-person workplace interactions.

We train staff in their enhancement of awareness of the risks of aggressive behaviours in their working environment. Through the AGM (aggressive behaviour management) training staff will be able to better anticipate those risks as they develop around them, and can then implement strategies to lessen or remove those risks enabling employees to work safely.

AGKK de-escalation training and Staff Safety Training is recommended for aged care, staff who work with people under the influence of alcohol and other drugs, child care, community, compliance, disability, family, frontline, health, homelessness, library, local government, maternal and child health, mental health, paramedic, regulatory officer, transport, utility and youth service providers and other occupations.

De-escalation training   Managing Aggression training and Violence prevention training in the workplace will better equip staff to be able to

✅ Feel more empowered to proactively, prioritise their safety and wellbeing.

✅ Proactively use risk reduction strategies including preventative communication, avoidance and de-escalation strategies to reduce risks of harm during incidents involving aggressive behaviours.

✅ De-escalation training helps staff to make informed decisions about staying safe when exposed to aggressive behaviours including challenging aggressive behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical violence or assault.

✅ Our de-escalation training will enhance staff to feel more confident to make proactive critical ethical decisions when managing aggressive behaviours.

✅ Our de-escalation training will continuously improve the safety and wellbeing for all involved through the use of reflective practices.

At AGKK de-escalation training we enhance developing a positive workplace safety culture of an integral part of every organisation’s ongoing safety and risk management strategy for improving the safety and wellbeing benefit of all concerned in regard to the management of occupational violence prevention and aggression management.

AGKK de-escalation training will help staff and organisations make immediate improvements in the safe management of aggressive behaviours and the preventative strategies for violence reduction.”

DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

QUALITY DE-ESCALATION TRAINING THAT IMPROVES STAFF SAFETY AND WELLBEING

At AGKK de-escalation training we are committed to supporting all organisations to create safer workplaces and effectively address the challenging issue of occupational violence and aggression (OVA) through interactive de-escalation training.

🔴 This interactive de-escalation training will provide staff with solutions that help them learn techniques for improved awareness, vigilance, interpersonal communication skills, de-escalation and assertiveness. The de-escalation training will provide staff with the skills and solutions so they can put them into practice immediately in the workplace that enhance staff safety.

DE-ESCALATION TRAINING

De-escalation training is the process of educating staff to use techniques to defuse tensions, and lowering the emotional charge, so that staff can begin to find solutions. De-escalation training helps staff defuse potential violence we do this by training staff to remain calm, rational, and professional. While you cannot control the person’s behaviour, how you respond to their behaviour can affect whether the situation escalates or defuses.”

CONTACT US ANYTIME – 7 DAYS PER WEEK FOR QUALITY DE-ESCALATION TRAINING

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

🔴 Quality practical de-escalation training plays a critical role in helping staff acquire the skills necessary to prevent occupational violence and aggression and stay safe both physically and mentally.

AGKK de-escalation training provides comprehensive interactive training workshops, courses and programs packages which will meet your desired de-escalation training outcomes.

Access to high quality de-escalation training is essential for all businesses and organisations that is customised, scenario-based, practical de-escalation and OVA Training that provides staff and organisations with immediate enhanced safety solutions for occupational violence and aggression.

🔴 De-escalation education and training are increasingly becoming pivotal factors to improve the safety and wellbeing of safety of staff.

Access to practical de-escalation training not only enhances staff safety but also helps protect your organisation.

Quality de-escalation training is critical as there is growing increase in aggression and violence in all workplaces.

DE-ESCALATION TRAINING THAT WORKS

At AGKK de-escalation training we educate staff how to calm the situation before it gets worse. This will be done through a variety of practical techniques involving breathing, active listening, asking questions, proactive tone of voice, being compassionate, and the use of strategic body language.

Our de-escalation training teaches staff to pay attention to their body language and not to show signs of threatening behaviour.

Customers, clients or individuals will read staff body language and nonverbal cues. 

We train staff to always be alert and never get too comfortable and pay attention to their surroundings.

We train staff to remove themselves from danger and recognise their limits, call for assistance and report all incidents.

CONTACT US ANYTIME – 7 DAYS PER WEEK FOR QUALITY DE-ESCALATION TRAINING

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

DE-ESCALATION TRAINING AND OCCUPATIONAL VIOLENCE AND AGGRESSION PREVENTION TRAINING

AGKK DE-ESCALATION TRAINING ENHANCING STAFF PERSONAL SAFETY SOLUTIONS

AGKK is Brisbane’s and Australia’s leading de-escalation training and Self Defence training provider. 

“Wherever there is the potential for conflict or workplace behaviours of concern, AGKK de-escalation training seeks to reduce risks and promote positive and safer outcomes for staff and all individuals.”

We are experienced in providing professional training for staff in personal safety and Self Defence training & occupational violence and aggression training for all industries.

WE IMPROVE EMPLOYEE:

✅ SITUATIONAL AWARENESS WHEN THEY ARE FACED WITH WORKPLACE VIOLENCE OR AGGRESSION 
✅ WORKPLACE CONFLICT MANAGEMENT
✅ PHYSICAL SAFETY SELF DEFENCE DISENGAGEMENT TECHNIQUES AND STRATEGIES 

CONTACT US 7 days per week

We are here to assist you with your inquiry booking today!

Have a question or require further information?

You are welcome to phone Bernie Directly on 0409474494 or use this inquiry booking form

At AGKK we train staff with Positive and Safer Approaches to Aggressive or Violent Behaviour

AGKK de-escalation training helps organisations reduce the risk of behaviours of concern and workplace violence through the 
provision of engaging, outcome-focused training workshops, courses and programmes designed around your desired needs which improve the safety and wellbeing of staff and enhance service productivity.

Violence Prevention training and aggressive Management training in The Workplace across Australia.

AGKK de-escalation training and violence prevention training delivers a range of training programs and workshops, for children, teenagers, adults, businesses and organisations. These include programs tailored for workplaces, social and sporting clubs, entertainment venues and organisers, schools, colleges, university and various other settings. The content and duration of our workshops is designed to meet the identified needs of the audience. 

The training is custom made so it is specific content tailored to individuals, staff members, organisation or industry groups, including the community sector designed to empower participants and employees with skills they need to minimise harm and improve confidence.

AGKK PROVIDES MANY TRAINING OPTIONS TO MEET YOUR DESIRED STAFF TRAINING NEEDS

We have decades of experience in de-escalation training and occupational violence and aggression training.

We provide practical, professional training Solutions with proven methods that work.

AGKK is also Australia’s Leading Self Defence Training Provider for staff and employees in all businesses, organisations as well as providing Self Defence training for individuals including women, men children and families.

We provide Occupational Violence and Aggression de-escalation training throughout greater Brisbane and across Australia.

AGKK provides OVA prevention and a proactive management approach. The practical de-escalation training is intended to enable and facilitate in-the-moment solution based responses of staff to aggressive or violent situations. 

At AGKK the practical de-escalation training provides staff in essential and important risk reducing skills. Identifying and acknowledging your desired Occupational Violence and Aggression de-escalation needs we equip your staff with the skills and knowledge to respond in a safer, proactive manner that will assist in reducing the associated workplace risks if and when such a situation arises. We provide practical de-escalation training that is vital for the safety and wellbeing of staff and all involved. The practical de-escalation training provides staff with contextualised role plays to safely practice their de-.escalation and violence prevention and aggression management solution based responses.

Staff will walk away from the training with de-escalation techniques to manage aggressive and violent behaviour in the workplace as far as reasonably possible.

From the de-escalation training staff examples of learning outcomes include:

🎯 Understanding what violence and aggression looks like in the workplace

🎯 Exploring common triggers for this behaviour

🎯 Be introduced to a proactive, preventative framework to de-escalate aggressive and violent behaviour

🎯 Enhancing and improving staff confidence and competence to apply proven de-escalation strategies and techniques to manage aggressive behaviour and help prevent violence 

🎯 Understand key techniques and strategies for responding to OVA during and after an incident.

AGKK de-escalation training and Occupational Violence and Aggression training helps staff 

✅ Identifying risk scenarios and behaviours of concern

✅ Understanding aggression causes and reactions 

✅ Safer working practices (team and remote working)

✅ Reducing staff vulnerability 

✅ Improving staff confidence 

✅ Proactive and positive management approaches

✅ Improves de-escalation skills 

CONTACT US 7 days per week

We are here to assist you with your inquiry booking today!

Have a question or require further information?

You are welcome to phone Bernie Directly on 0409474494 or use this inquiry booking form

AGKK de-escalation training provides training in a wide cross-section of the training of employees.  Examples include improving 

🔴 Situational awareness and detecting danger in the management of occupational aggression and workplace violence adding on the prevention of violence
🔴 Training delivery is practical, experienced, functional and applicable in providing solutions to real workplace and life situations
🔴 Self Defence responses and safe disengagement techniques for Businesses and the Corporate Sector, Government Departments, Schools, Universities, Community Services , State and Federal Law Enforcement , the Security Sector, and the General Public including individuals.

CONFLICT DE-ESCALATION TRAINING IN THE WORKPLACE FOR ALL EMPLOYEES IN ALL BUSINESSES AND ORGANISATIONS ACROSS AUSTRALIA 

In many workplaces staff have to interact with clients and members of the public, chances are they will face moments of escalation and will need the skills and confidence to know what to do. AGKK will train all employees with De-escalation techniques so they can navigate and manage these challenges with safety and better workplace outcomes.

AGKK Occupational Violence and Aggression de-escalation training programs and workshops cover a wide variety of training from situational awareness to conflict management and safe physical Self Defence techniques.

Corporate De-escalation Training and Self Defence Training.

Staff and Employee Corporate Occupational Violence Prevention Training and Aggression Management Training, de-escalation training programs and workshops for all businesses and organisations.

IMPROVE STAFF SITUATIONAL AWARENESS – EMPLOYEE CONFLICT MANAGEMENT – OCCUPATIONAL VIOLENCE TRAINING – AGGRESSION MANAGEMENT TRAINING –

SAFTEY PHYSICAL STAFF SELF DEFENCE DISENGAGEMENT TRAINING STRATEGIES AND TECHNIQUES 

You can select and arrange training in one or a combination of the above)

Training for the Corporate Sector where your employees have to deal with workplace conflict behaviours of concern. Staff may face anger, aggression or violent behaviours during their day to day workplace activities.

Our Corporate, Business, Staff and Employee de-escalation training includes training for retail and customer service personnel, healthcare, education, hospitality staff, law enforcement, real estate employees as well as all other businesses and organisations for staff when dealing customers, co-workers, individuals and the general public.

CORPORATE DE-ESCALATION TRAINING AND STAFF SELF DEFENCE TRAINING 

AGKK de-escalation training provides practical de-escalation Training Solutions for all employees in 
Occupational violence prevention and aggression training management. 

The employee de-escalation training will be specific for your staff and their particular workplace situations.

Staff will learn practical techniques for fast proactive de-escalation management actions when they are under duress and stress when faced with workplace violence or aggression.

AGKK de-escalation training is about training staff and all employees in practical management techniques and strategies with skills that will work for them, in their current working environment when they are faced with occupational violence and aggression.

Our de-escalation training sessions focus on what will work for staff and businesses, while working within the organisations Policies & Procedures. Our de-escalation training programs/workshops are developed to provide solutions and equip your staff, employees or consultants with the needed skills to deal with behaviours of concern including violence and aggression.

Unlike many other training programs that do not provide practical training, AGKK de-escalation training provides face to face practical training solutions specifically to what staff are faced with occupational violence and aggression.

THERE ARE MANY TRAINING OPTIONS FOR STAFF, BUSINESSES AND INDIVIDUALS 

Examples include 

De-escalation training Occupational violence prevention and aggression training 

Self Defence Training using physical Self Defence techniques.

Training can be held at your location, or at another location of your choice.

We provide many training options for the management of challenging, aggressive or violent behaviours, as well as dealing with situations where direct intervention by an individual has become necessary to prevent actual harm to themselves, or any other individual.

We have a vast amount of experience in de-escalation training, Conflict Management

Physical Self Defence Training for Government departments and staff including Federal, State and Local Government Training Solutions.

Also de-escalation training experience for Community Services, Security Operations Training, Education including primary schools, Secondary schools, Universities, Transportation including bus line staff, Law Enforcement, General Public Training and individuals.

CONTACT US 7 days per week

We are here to assist you with your inquiry booking today!

Have a question or require further information?

You are welcome to phone Bernie Directly on 0409474494 or use this inquiry booking form

IMPORTANT POINTS ON DE-ESCALATION TRAINING AND OCCUPATIONAL VIOLENCE AND AGGRESSION TRAINING 

Workplace violence has emerged as an important safety and health issue for staff and all employees in today’s workplaces throughout Australia.

Unfortunately, occupational violence and aggression does occur in almost all Australian workplaces.

Employers have a duty to keep employees safe by eliminating and controlling workplace violence and aggression.

“AGKK de-escalation practical training is essential in the education and training of staff in relation to workplace violence and aggression, the associated risks and the steps to take to prevent and minimise violence and aggression in the workplace.”

While the actual content of your work-related violence training workshop, course or program will depend on the particular needs of your business and your staff and workers. 

Here are some key concepts that could be included in OVA training so employees and workers can understand, prevent and manage incidents of work-related violence:

De-escalation Training Topic 

Outline of violence and aggression in the workplace 

Staff Training Content

The types of identified work-related violence risks, possible sources, causes and triggers

Workplace violence and aggression Topic

Overview of possible violence and aggression issues in the workplace 

Content

That are specific to your workplace (for example, clients, alcohol, aggressive behaviour, clients with mental health challenges)

Workplace Conflict Topic

Information on the legal rights of staff and clients

Content

Regarding harassment, assault, Self Defence and protection of others

De-escalation Training Topic 

Your workplace policies and procedures on work-related violence and aggressive 

Content

The workplace strategies in place to prevent and control the risks and how to implement these strategies, eg environmental design, workplace design, safe systems of work, operating security devices, reporting mechanisms, responsibilities.

Staff Workplace violence and aggression Topic

Dealing with difficult clients, customers and members of staff

Content

The training should include how to recognise the signs of escalating behaviour, the warning signs/situations that may lead to assaults and strategies on how to de-escalate the aggressive behaviour

De-escalation and Self Defence Training Topic

What to do during a violent incident

Content

Detail the response action plan for violent situations including availability of assistance; response to alarms; and communication procedures.

Where practicable, use role-plays to practice this as it is more realistic and enables workers to practice the physical actions that may be needed in extreme situations

Workplace Violence Management Topic

What to do after a violent incident

Content

Include first aid, other impact management, incident reporting procedures, debriefing, counselling, compensation, legal assistance and review of control measures that were in place before the incident to determine what changes can be made to prevent similar incidents.

Staff and Employee Self Defence Training Topic

Provide training in business Self Defence for staff and employees 

Content

If your business has an unavoidably higher than usual risk of aggression (for example, clients in health and community service organisations) you might provide training in Self Defence. It is always preferable to withdraw from a violence situation.

Reasonable Self Defence can be used when the person under attack believes it is life threatening but the response should only be of sufficient force to enable the victim to escape further harm.

OVA and De-escalation Manager and supervisor training Topic

Manager and supervisor training in workplace conflict, violence, aggressive and de-escalation 

Content

Key personnel and participants should have a thorough understanding of all of the above and must be trained in their specific duties

AUSTRALIA-WIDE DE-ESCALATION TRAINING COURSES AND WORKSHOPS

At AGKK de-escalation Training, we provide experienced and practical in-person workshops, courses and training programs for a wide range of organisations across Australia.

Our DE-ESCALATING TRAINING WORKPLACE CONFLICT TECHNIQUES is run by experienced, dedicated trainers and tailored to the needs of your business and your employees. Our training and education courses are designed to help your staff team thrive and develop valuable skills that can be used immediately at your workplace.

We conduct de-escalation and violence management intensive workshops, courses programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and all areas across Australia.

There is no excuse for occupational violence and aggression

OUR TRAINING REDUCES WORKPLACE VIOLENCE AND AGGRESSION 

Workplace Violence & Aggression Training throughout Brisbane and Australia 

Work-related violence means incidents in which a person is abused, threatened or assaulted in circumstances relating to their work. It includes verbal abuse, threats and physical attack.”

VIOLENCE AND AGGRESSION MANAGEMENT TRAINING, WORKSHOPS, COURSES AND PROGRAMS FOR STAFF AND EMPLOYEES IN BUSINESSES AND ORGANISATIONS 

Training for the management and dealing with aggressive or violent customers.

AGKK de-escalation training tips for managing aggressive or quarrelsome customers or clients.

Training staff to keep their cool, training of staff examples include;

Using calm verbal and non-verbal communication, de-escalation and distraction techniques with occupational violence and aggression training.

The training of staff and employees to Safely Manage Aggressive Behaviours

Staff Safety Training creates safer workplaces by the custom made de-escalation training for staff.

Aggressive behaviours can have a huge impact on staff, the people they support and the business or organisation.

OUR DE-ESCALATION TRAINING, VIOLENCE AND AGGRESSION MANAGEMENT TRAINING CREATES SAFER OUTCOMES AND CREATES A SAFER WORKPLACE FOR STAFF AND EMPLOYEES 

AGKK de-escalation training for staff enhances wellbeing and safety for all whilst reducing risk and decreasing incidents involving aggressive or violent behaviours.

With our de-escalation training we UPSKILL YOUR STAFF with how to safely manage and avoid violence and aggression in the workplace.

Many businesses and organisations demonstrate their commitment to staff by investing in aggressive management training of employees in their enhancement of skills to safely prevent and de-escalate aggressive behaviours.

De Escalation Training

CONTACT US ANYTIME 7 DAYS PER WEEK

VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training lessons and classes for staff.

Managing violence, aggression training and de-escalation training for staff

ADVANCED BOOKINGS RECOMMENDED VIOLENCE & AGGRESSION TRAINING FOR STAFF


DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

IN OUR DE-ESCALATION TRAINING WE INCREASE THE CONFIDENCE AND RESILIENCE OF STAFF 

Increase resilience, proactive personal safety strategies, team positivity and productivity.

IN WORKPLACE DE- ESCALATION TRAINING THEIR IS A SUSTAINABLE RETURN ON INVESTMENT FOR BUSINESSES 

A tangible real value for businesses through decreased incidents and compensation costs, better organisational safety culture and compliance, and improved productivity.

Workplace Violence & Aggression Training for staff improves employees safety and wellbeing 

In our de-escalation training we identify red flags for staff in the preventative methods for reducing occupational violence and aggression.

In our de-escalation training we educate and train staff in how to recognise when an interaction with a customer is becoming aggressive.

In our de-escalation training we improve conflict management skills for staff. 

In our de-escalation training and aggression management training we help businesses, organisations in times of workplace emergencies to prevent and manage occupational violence and aggression and help train staff so they have the skills to deter and manage future workplace conflicts with confidence.

The de-escalation training contains information for staff on how to manage and respond to aggressive behaviour in the workplace.

In our workplace conflict training we train staff in how to de-escalate a situation, or manage a situation that turns aggressive or violent in the workplace.

We can help businesses and organisations in what to do after a workplace violence and or aggressive incident to maintain staff mental wellbeing.

Workplace Violence & Aggression Training for staff is crucial for the proactive and preventative management of workplace aggression and violence.

De-escalation and Violence & Aggression Management AGKK Training staff will learn:

🎯 Why customer abuse is happening more frequently?

🎯 How staff can identify red flags that indicate a situation is becoming aggressive or possibly violent in the workplace 

🎯 How to de-escalate and manage violence and aggressive workplace conflict situations

🎯 Proactive management of aggression and violence to take if a situation escalates in the workplace for employees 

🎯 How to keep staff, and others, safe

🎯 What support you can access after an occupational violence and aggressive workplace incident

Occupational violence and aggressive training of staff in Dealing with difficult customers, clients or individuals.

Staff can be exposed to challenging or aggressive behaviour.

DE-ESCALATION TRAINING FOR STAFF VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

Our de-escalation training and OVA training improves the safety and wellbeing of staff.

In many businesses and industries, including health, community and employment services, workers may be in contact with customers or clients who are confused, unwell and/or under the influence of alcohol and drugs. 

Employees may be at risk of injury or harm from intimidating, frightening, threatening, offensive or physically dangerous people while at the workplace or other locations such as client’s homes.

De-escalation training workshops, courses and programs in the training of staff in the management of violence and aggression in the workplace is important for improving safety and wellbeing of employees.

De-escalation training improves the skills and competence of staff with identifying and removing items that could be used as projectiles such as items in a place of contact with customers or clients. For example on the front office counter such as small pot plants and other goods that could be dangerous and used against staff.

In our de-escalation training we train experienced and inexperienced staff.

De-escalation staff training, management of violence and aggression training, courses and programs train your employees to watch out for early warning signs, such as anxious or agitated behaviour or restlessness, and how to take appropriate actions to manage and to keep safe from customers, members of the public or clients.

🔴 Staff De-escalation courses, programs and workshops train your employees to avoid anything which could be antagonising the issue and elevate aggression or violence. Examples include improving proactive staff procedures when dealing and managing people, the use of de-escalation communication skills, the use of equipment or even reducing noise and improving staff tactical safe proximity.

De-escalation training, management of violence and aggression training, courses and programs train staff to consider:

🔴 The layout of their office, or when they are entering a premises to ensure that your employees have easy escape routes for example (they should be the closest to the door). 

🔴 Duress alarms training and procedural safe disengagement training can be shown to staff in de-escalation training and management of violence and aggression training, courses and programs.</p

De-escalation training encourages staff to maintain mindfulness and a proactive, proactive mindset with the management of violence and aggression in the workplace.

In our de-escalation training we have experience in training staff to identify an individual using ice that has the real potential to become violent and aggressive.

De-escalation training, management of violence and aggression training, courses and programs train staff to consider some of these techniques and steps to take:

✅ We train staff to remain calm, and speak in a calm, clear, and slow voice to the person. 

✅ De-escalation training teaches staff to avoid emotional or hostile language, which may prompt or exacerbate aggression. 

✅ De-escalation training, management of violence and aggression training, courses and programs train staff to say the person’s name, and reassure them that you are there to help. An example might be “I can see how upset and angry you are right now, [person’s name]. I don’t mean to upset you, I care about you, and I just want to help you.” Other options include “how can I help you feel safe?”, “I’d really like to help.”

✅ We train staff to use an ‘open’ non-confrontational body stance to stay safe 

✅ De-escalation training educates staff to give the person some physical space to minimise their feelings of confinement. If possible, remove furniture or fittings that might be thrown from the person’s immediate path. 

DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

BUSINESS AND WORKPLACE VIOLENCE SAFETY RESPONSES FOR STAFF & EMPLOYEES IN THE EFFECTIVE MANAGEMENT OF AGGRESSIVE CUSTOMERS OR CLIENTS 

✅ De-escalation Training Skills – FACE-TO-FACE aggressive and violence management training that improves the safety and wellbeing of staff.

This practical de-escalation course or workshop is designed to assist staff and employees to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive and safer outcomes for staff, customers and clients.” 

Throughout the ages and even more in the workplace today, it would be difficult to find a staff member who that has not been confronted by aggressive or violent customers, clients or co-workers at some point in their working life. 

Our practical de-escalation training teaches staff proactive and practical strategies for the effective management and prevention of occupational violence and aggression.”

Discover practical de-escalation training that is built around your needs and desired outcomes.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

ADVANCED BOOKINGS RECOMMENDED

WE IMPROVE STAFF CONFIDENCE & PROVIDE IMMEDIATE SOLUTIONS 

DE-ESCALATION TRAINING & AGGRESSION AND VIOLENCE MANAGEMENT TRAINING KEEPS YOUR SAFE STAFF WHEN DEALING WITH AGGRESSIVE CUSTOMERS OR VIOLENT INDIVIDUALS & CLIENTS 

✅ Ensure your workplace and staff remains a safe in a proactive environment while improving the quality of customer interactions through this focused and practical de-escalation workplace conflict workshop that improves the safety and wellbeing of staff.

CONFLICT RESOLUTION AND DE-ESCALATION TRAINING FOR ALL STAFF IN ALL BUSINESSES AND INDUSTRIES 

🎯 In this practical de-escalation training course, we train staff how to effectively identify conflicts, how to use techniques to properly and effectively solve those conflicts, and how to not fall into the traps along the way.

🎯 We educate staff to identify when someone is agitated and aggressive before it erupts into violence.

🎯 It is important for staff to recognise what type of conflict is it, why is the person angry, or why are they passive-aggressive, or in another emotional state, and what are some of the triggers that possibly created this conflict.

🎯 It is important that staff learn practical de-escalation and aggressive and violent management techniques that provide effective solutions for the workplace conflict situations that they find themselves in.

In AGKK practical de-escalation training we demonstrate techniques and solutions that staff can use to properly resolve that conflict. 

De-escalation techniques and examples include showing empathy, understanding, making the aggressive person focus on a solution/s using diplomacy, and other proactive techniques to actually solve that conflict.

All businesses, organisations and staff want safe outcomes. AGKK practical training provides solutions that work for the effective management of workplace aggression and prevention of workplace violence.”

AGKK de-escalation training workshops and aggressive customers, clients training courses and violence prevention programs develops staff management skills and safety procedures to:

 🎯 Successfully and confidently deal with and proactively manage an aggressive or violent customer, client, co-worker or member of the public

🎯 Take active, calculated steps needed to minimise workplace conflict, aggression or violence 

🎯Manage workplace disputes professionally and take control

🎯Maintain staff safety and the safety of others 

🎯Effectively report the incident so it builds future preventative management skills and situational awareness of all staff in the business or organisation 

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

WE IMPROVE STAFF CONFIDENCE & PROVIDE IMMEDIATE SOLUTIONS 

DE-ESCALATION TRAINING & AGGRESSION AND VIOLENCE MANAGEMENT TRAINING KEEPS YOUR SAFE STAFF WHEN DEALING WITH AGGRESSIVE CUSTOMERS OR VIOLENT INDIVIDUALS & CLIENTS 

✅ Ensure your workplace and staff remains a safe in a proactive environment while improving the quality of customer interactions through this focused and practical de-escalation workplace conflict workshop that improves the safety and wellbeing of staff.

CONFLICT RESOLUTION AND DE-ESCALATION TRAINING FOR ALL STAFF IN ALL BUSINESSES AND INDUSTRIES 

🎯 In this practical de-escalation training course, we train staff how to effectively identify conflicts, how to use techniques to properly and effectively solve those conflicts, and how to not fall into the traps along the way.

🎯 We educate staff to identify when someone is agitated and aggressive before it erupts into violence.

🎯 It is important for staff to recognise what type of conflict is it, why is the person angry, or why are they passive-aggressive, or in another emotional state, and what are some of the triggers that possibly created this conflict.

🎯 It is important that staff learn practical de-escalation and aggressive and violent management techniques that provide effective solutions for the workplace conflict situations that they find themselves in.

In AGKK practical de-escalation training we demonstrate techniques and solutions that staff can use to properly resolve that conflict. 

De-escalation techniques and examples include showing empathy, understanding, making the aggressive person focus on a solution/s using diplomacy, and other proactive techniques to actually solve that conflict.

All businesses, organisations and staff want safe outcomes. AGKK practical training provides solutions that work for the effective management of workplace aggression and prevention of workplace violence.”

AGKK de-escalation training workshops and aggressive customers, clients training courses and violence prevention programs develops staff management skills and safety procedures to:

 🎯 Successfully and confidently deal with and proactively manage an aggressive or violent customer, client, co-worker or member of the public

🎯 Take active, calculated steps needed to minimise workplace conflict, aggression or violence 

🎯Manage workplace disputes professionally and take control

🎯Maintain staff safety and the safety of others 

🎯Effectively report the incident so it builds future preventative management skills and situational awareness of all staff in the business or organisation 

De Escalation Training

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

The development of staff de-escalation skills is critical for all staff and professionals for maintaining safety, wellbeing and productivity.

AGKK de-escalation training educates and trains staff ensure they remain calm and deal with disagreements and aggression in the most effective and efficient ways possible.”

DE-ESCALATION TRAINING AND OVA TRAINING THROUGHOUT AUSTRALIA 

AGKK  Face-to-Face Dealing with Aggressive Customers Training, de-escalation training and OVA training for Australian Businesses and staff are conducted throughout Brisbane, Queensland, Melbourne, Victoria, Sydney, New South Wales, Adelaide, South Australia, Perth, Western Australia, and Hobart, Tasmania.

Our face-to-face workplace conflict training courses are designed to teach your staff de-escalation and management skills for all disagreeable, aggressive or violent scenarios. The intensive workshop, course, program is a comprehensive, step-by-step induction to train and educate your staff team what appropriate action to take if someone in your workplace becomes aggressive or violent.

AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS  PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS  OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS
PROACTIVE PRACTICAL STRATEGIES & SOLUTIONS 
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

Violence Prevention and Aggressive Management Training in The Workplace:  Increasing the Proactive Safety Management skills of Staff in all workplaces across Australia 

What is work-related violence and aggression in the workplace?

Work-related violence and aggression is any incident where a person is threatened, attacked or physically assaulted in circumstances relating to their work.

Work-related violence and aggression covers a broad range of actions and behaviours that create a risk to safety and health of workers. These are actions or behaviours that may physically or psychologically harm another person. Examples include:

🔴 Abusive behaviour, including insults and name-calling intimidating behaviour that creates a fear of violence, such as stalking or threatening to cause physical harm

🔴 Any form of assault, such as biting, spitting, scratching, hitting, kicking punching, pushing, shoving, tripping, grabbing or throwing objects.

Recently throughout Australia there has been a dramatic increase of violence and aggression towards staff and all employees in the workplace.

We train managers and staff in all industries with the required key steps for managing workplace aggression.

🔴 Identifying the hazards 

🔴 Assessing the associated risks 

🔴 Implementing control measures to eliminate or minimise risks, and 

🔴 Regularly reviewing control measures to ensure they remain effective.

ADVANCED BOOKINGS RECOMMENDED
Investment: To be discussed based on your needs and training requirements.

We offer in-person Violence Prevention and Aggressive Management Training,

De-escalating conflict techniques Courses, programs, and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth, and other areas of Australia.

GIVE US A CALL 7 DAYS PER WEEK

Give us a call today on 0409474494 or use the booking form to discuss your requirements, specific objectives, and desired outcomes.

DE-ESCALATION TRAINING FOR STAFF, VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEE SELF DEFENCE TRAINING
DE-ESCALATION TRAINING FOR STAFF, VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEE SELF DEFENCE TRAINING

AGKK provides workplaces, staff and employees with Violence Prevention and Aggressive Management Training that improves 

🎯Management solutions to enhance violence prevention

🎯Early intervention to reduce workplace risks 

🎯 Zero tolerance approach

🎯 Risk considerations and safety in the workplace, 

🎯Staff safety 

🎯 De-escalation communication skills, 

🎯Enhanced staff safety responses to workplace to violence and aggression 

🎯 Improved staff self-care and employee wellbeing 

Workplace violence and aggression staff training program, courses and workshops that improves the safety mindset and Self Defence skills of staff

The actual content of your work-related violence training program will depend on your particular needs and desired outcomes of your business and your workers.

At AGKK de-escalation training we provide experienced practical training that works with key components that could be included so workers can understand, prevent and manage incidents of workplace related violence.

Examples of types of identified workplace violence and aggression work-related risks, possible sources, causes and triggers.

✅ We identify and recognise possible violence and aggression issues and provide solutions to the effective management of workplace conflict 

that are specific to your workplace (for example, clients, alcohol)

✅ We provide techniques to prevent and control the violence and aggression risks and how to implement these strategies, eg environmental design, workplace design, safe management systems of work practice, operating security devices, reporting mechanisms, responsibilities etc

✅ We train staff with effective management strategies in dealing with difficult clients, customers and members of staff.

✅ The training will include how to recognise the signs of escalating behaviour, the warning signs/situations that may lead to assaults and strategies on how to de-escalate the aggressive behaviour and if needed how staff can apply safe Self Defence disengagement techniques.

“Staff need to be trained in what to do during a violent workplace incident.

In our practical de-escalation training we demonstrate and practice a detailed proactive action response plan for violent workplace situations.

Where practicable, we use role-plays to practice this as it is more realistic and enables workers to practice and share collaborative solutions and the physical actions that may be needed in extreme situations to stay safe.”

We train staff what to do after a violent incident.

Staff should be trained in impact management, incident reporting procedures and review of control measures that were in place before the incident to determine what changes can be made to prevent similar incidents.

At AGKK we are experts in providing staff and employee training in Self Defence.

Some business have an unavoidably higher than usual risk of workplace violence or aggression (for example, clients in health and community service organisations) many businesses or organisations provide training in de-escalation and/ or Self Defence. 

We train staff that it is always preferable to withdraw from a workplace violence situation. 

Reasonable force can be used to escape an attack. Staff can use Self Defence when the employee is under attack and believes it is life threatening but the response should only be of sufficient force to enable the staff member to escape.

Staff should be trained in de-escalation and management of violence and aggression so they have a thorough understanding on how to improve safety. 

🎯 We provide occupational violence and aggressive training and de-escalation training for staff and employees working in –

medical, nursing, corporate, hotel, maintenance, ambulance, dental, other professional, hospital support staff, security etc 

We improve the safety of staff in in regard to workplace violence and aggression.

Violence management is important and we support zero tolerance to violence and aggression in the workplace.

At the end of the occupational violence and aggression training staff will be able to:

🔴 Describe workplace violence

🔴 Identify factors that contribute to workplace violence

🔴 Discuss and perform risk management solution strategies that improve safety in the workplace

🔴 Identify how cultural awareness impacts on workplace violence

🔴 Staff understand and apply de-escalation strategies and how it can reduce violence and workplace violence 

🔴 Describe and apply how good customer service can reduce or prevent workplace violence

🔴 Identify aggressive behaviours that may escalate to violence

🔴 Apply how communication strategies can defuse workplace violent behaviours

🔴 Compare response options when confronted with violent behaviours and which techniques are more effective 

🔴 Locate emergency and duress protocols available in your workplace

🔴 Improve procedures for seeking help and support after a violent incident

🔴 Consider and apply effective management techniques that underpin staff roles in violence prevention and management

Occupational Violence and Aggression Training

This practical occupational violence and aggression course, program or workshop is about how to identify, respond and prevent work-related violence and aggression.

“Work-related violence involves incidents in which a staff member or employee is abused, threatened or assaulted in circumstances relating to their work.”

Important facts about occupational violence and aggression Training for staff and all employees

🔴 Under the Occupational Health and Safety Act 2004 (OHS Act) it is a legal requirement for employers to provide and maintain a safe and healthy physical and psychological work environment for their employees, so far as reasonably practicable.

🔴 Experiencing or being exposed to work-related violence can cause both physical and psychological harm.

🔴 Managing psychological health and safety in the workplace is an essential part of an occupational health and safety (OHS) risk management system.

Occupational Violence and Aggression Training Course, Programs and Workshops for employees

This practical training workshop, course or program on occupational violence and aggression will help staff, employees, contractors and volunteers understand how to identify and control the risks associated with work-related violence and aggression.

It provides a practical awareness of the different level of risks associated with violence and aggression in the workplace and explains the impacts that work-related violence can have and provides practical management solutions.

The training also educates how to identify, report and safely respond to incidents of workplace violence and raises awareness for the role we all play in contributing to a health and safe physical and psychological environment.

During this work-related violence training, staff will undertake practical role plays and learning activities to reinforce practical ways to ensure they understand the proactive management techniques that they can use to respond to occupational violence and aggression. The violence and aggression training of staff and employees aids in safer outcomes of the physical wellbeing and psychological wellbeing of staff in the workplace environment.

The practical training enhances staff knowledge and safer responses in:

🎯 Identifying the hazards and risks associated with occupational violence and aggression

🎯Responses to incidents of violence and aggression in the workplace

🎯Management techniques that contribute to a safe physical and psychological work environment

Staff will improve the management solutions to work-related violence. The occupational violence and aggression training, course, program and or intensive workshops achieve many benefits:

✅ Ensure staff understand the risks associated with occupational violence and aggression

✅ Minimise the risk of work-related violence and aggression

✅ Reduce the risk of physical and psychological harm because of work-related violence

✅ Promote a safer physical and psychological work environment

✅ Provide a healthier and safer workplace

Businesses must do everything in their power to abide by these laws and protect the well-being of their employees in relation to workplace violence and aggression 

🎯 Provide training for better situational awareness and management strategies for violence and aggression 

🎯 Improve physical safety Self Defence training measures for staff so they can safely disengage from a violent attack at work.

GIVE US A CALL 7 DAYS PER WEEK

 0409474494 or use the booking form to discuss your requirements, specific objectives, and desired outcomes on Violence Prevention and Aggressive Management Training,

Self Defence Staff Training, De-escalating conflict techniques Courses, programs, and workshops run by expert trainers to organisations across Australia.

Why work with AGKK de-escalation training?

At AGKK de-escalation training we have a track record of success with our clients for occupational violence prevention and aggression management.

We are dedicated and passionate about teaching Australian businesses and staff the skills they need to prosper and succeed. 

We have decades of training experience and our team of highly-skilled trainers provide solutions for occupational violence and aggressive management and prevention.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

Get In Touch With AGKK de-escalation training 

With training throughout Australia AGKK de-escalation training is perfectly placed to provide the specific occupational violence and aggressive training that you need.

We conduct training throughout Australia.

ADVANCED BOOKINGS RECOMMENDED

To learn more about AGKK de-escalation training and dealing with aggressive customers training workshops and courses contact us 7 days per week. 

We are dedicated to assist you.

AGKK de-escalation training is proud in delivering great service to our all businesses and organisations – regardless of their size or industry or the business services they require. 

With over 30 years of experience, our team have what it takes to deliver results quickly, and ensure your organisation is operating as efficiently, safely and productively as possible. 

AGKK works with businesses across Australia and in an incredibly diverse range of industry sectors. 

We train staff in de-escalation and OVA training across all industries including and not limited to:

🔴 Accommodation and Hotels

🔴 Aged Care

🔴 Clubs

🔴 Construction

🔴 Councils

🔴 Education

🔴 Schools Primary and Secondary 

🔴Teachers 

🔴Universities 

🔴TAFE Colleges 

🔴 Lectures 

🔴 Energy

🔴 Finance

🔴 Government

🔴 Health

🔴 Hospitals 

🔴 Doctors 

🔴 Nurses 

🔴And ALL INDUSTRIES & BUSINESSES 

Benefits of working with AGKK de-escalation training:

Experienced Trainers

We have decades of experience in de-escalation training and OVA training. Quality practical training that provides solutions for occupational violence and aggression management training.

Experienced Practice

AGKK consistently provides unique practical training across Australian businesses and organisations.

AGKK de-escalation training have been setting the standards for best practices in the effective management of workplace violence and aggressive of for over three decades.

Experienced Choice

Our proven performance of quality service and exceptional training workshops makes us ‘the choice’ for meeting client needs and providing immediate solutions for occupational violence and aggression.

De-escalation Skills Training for Staff

Specialist skills for challenging situations

This de-escalation training further develops skills in preventing violence and responding to aggression, covering more specialised situations and behaviours that staff could encounter in the workplace.

AGKK DE-ESCALATION WORKSHOP PRACTICAL TRAINING FOR STAFF

The workshop is structured to introduce staff to the key concepts of communication, behaviours and expectations before building into practical demonstration sessions. These focused, practical de-escalation sessions explore both verbal and non-verbal communications, anticipating typical workplace conflict issues, and how to manage and reduce stress in the workplace. Throughout the practical workshop, the emphasis is on personal safety and equitable treatment, with skills practice real workplace conflict scenarios to increase staff confidence and preparedness to manage customers and clients who are aggressive or violent.

De Escalation Training

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Management of violence and aggression training, De-escalation training, courses and programs train staff to:

🔴 Give the person time to think and respond. Slow things down as much as possible. When they speak, listen to what they say, agree with them or validate their feelings (e.g., “that must be really upsetting” or “if that happened to me, I’d feel the same way”). You don’t have to agree with the content of what they are saying, but you can focus on the obvious emotions that the person is displaying and respond to those.

🔴 If the behaviour intensifies, give the person a choice to help them feel like they are still in control. For example, “if you continue like this, I’ll have to leave and call the police. But if you calm down, maybe we can find another way to help.”

🔴 If at any stage you feel that you are in danger and you feel like you need to leave, do so. Call the police (000) for help, and remove yourself from the situation. This is especially the case if your exit is blocked, if the person is already too hostile, unstable, fearful, or intoxicated to respond to you, is threatening you or others, or has a weapon.

Management of violence and aggression training, De-escalation training, courses and programs train staff to deal with Aggressive and Abusive Customers

De-escalation training provides prevention and management of occupational violence risks across all businesses and organisations with the intent of protecting the health, safety and wellbeing of staff who have the potential to experience occupational violence.

🎯 We are experienced in de-escalation training and recognise that occupational violence is a serious and complex matter requiring a measured and consistent procedures across all organisations. We improve the safety of staff and reduce the risks associated with workplace health and safety of staff and the community. 
🎯 As far as reasonably practicable, we help businesses and organisations reduce the risks for staff and its ability to meet their workplace health and safety commitments. 

De-escalation training, management of violence and aggression training, courses and programs help organisations develop a zero tolerance stance towards occupational violence, and proactive management responses that are experienced based, measured and preventative.

WHAT IS OCCUPATIONAL VIOLENCE?

WHY IS DE-ESCALATION TRAINING, MANAGEMENT OF VIOLENCE AND AGGRESSION TRAINING IMPORTANT?

Occupational violence is any action, incident or behaviour that departs from reasonable conduct in which a person is, threatened, harmed, injured by another person in the course of, or as a direct result of his or her work.

Each workplace is to ensure that there are appropriate resources to identify, prevent, manage and respond to occupational violence. We provide OVA training and resources that can be used to identify with a risk management approach that considers workplace activities, including but not limited to the size, location and access to essential and/or strategies and de-escalation techniques that improve the safety and welling of staff in the workplace.

By conducting and the process of management of violence and aggression training, De-escalation training, workshops, courses and programs will support you to assess your organisation and staff and identify key actions to ensure increased productivity and that the safety and wellbeing of staff are at the centre of your workplace safety requirements.

De-escalation training, management of violence and aggression training course and training will give staff the workplace conflict management skills and information to help employees minimise the chance of it happening at your workplace and also help staff build resilience and survive in the event they are involved in workplace violence and aggression incidents.

FACE-TO-FACE De-escalation training workshops, courses and programs for staff.

This de-escalation training, management of violence and aggression training course is designed to assist staff to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.

Target Audience: This de-escalation training course is suitable for staff, workers, and managers in a wide range of frontline and support service delivery roles.

Sometimes individuals respond to circumstances and triggers in ways that can be challenging for staff and employees to manage. Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.

DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

Management of violence and aggression training, De-escalation training, courses and programs will support staff to:

Understand what is meant by the term ‘escalated behaviour’, common causes and when de-escalation strategies are likely to be effective;

Our de-escalation training increases staff competence and confidence in responding to escalated behaviours by drawing on experience and real-world models, including

‘SAFE’ de-escalation training strategies and techniques

Situational analysis

Assessing danger

Facilitating de-escalation through personal preparation, verbal and non-verbal techniques and;

Evaluating incidents

In our training we demonstrate to staff practice techniques and strategies that can be used in a range of real-life workplace scenarios.

We train staff to be mindful of the impact of responding to escalated behaviours on themselves and how to integrate self-care strategies to their practice.

The practical de-escalation training is very popular training workshop and intensive course within many organisations, local councils, government departments, health services and businesses.

Our experienced de-escalation training, management of violence and aggression training workshops, courses and programs course blends theory and practice to prepare staff to proactively perform de-escalation techniques and strategies across a variety of workplace environments and conflict situations thus improving the safety and wellbeing for all.

De Escalation Training

CONTACT US ANYTIME 7 DAYS PER WEEK

VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training lessons and classes for staff.

Managing violence, aggression training and de-escalation training for staff

ADVANCED BOOKINGS RECOMMENDED VIOLENCE & AGGRESSION TRAINING FOR STAFF

DE-ESCALATION TRAINING FOR STAFF - BERNIE HAUGHEY PROVIDES EXPERIENCED VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFF – BERNIE HAUGHEY PROVIDES EXPERIENCED VIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES
DE-ESCALATION TRAINING FOR STAFFVIOLENCE AND AGGRESSION MANAGEMENT TRAINING FOR STAFF AND EMPLOYEES

De Escalation Training

CONTACT US ANYTIME 7 DAYS PER WEEK

VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training lessons and classes for staff.

Managing violence, aggression training and de-escalation training for staff

ADVANCED BOOKINGS RECOMMENDED VIOLENCE & AGGRESSION TRAINING FOR STAFF