Occupational Violence Prevention Training, Aggression Management Training & De-escalation Training

Occupational Violence Prevention Training, Aggression Management Training & De-escalation Training

SPECIALIST SERVICES IN OCCUPATIONAL VIOLENCE & AGGESSION PREVENTION TRAINING:

  • De-escalation Training, Workshops, Programmes, Courses
  • Business risk management procedures improvement
  • Workplace safety processes improvement

Proactive, preventative strategies and practical training for passive management and de-escalation strategies for the aggressive client, customer or person.

AGKK de-escalation training builds staff confidence and adds to employee occupational violence and aggression management skills. It trains staff how to observe, unpack, and manage aggressive or violent behaviour. It teaches employees how to do this objectively, appropriately, and effectively. And with more and more customers, clients or individuals presenting with aggressive or violent behaviour, there has never been a bigger need for de-escalation training and OVA training.

DE-ESCALATION TRAINING AND OVA TRAINING FOR STAFF IMPROVES

🔴 STAFF CONFIDENCE

🔴 EMOTIONAL INTELLIGENCE

🔴 STAFF MANAGEMENT SKILLS

🔴 COMMUNICATION TECHNIQUES

🔴 ENHANCES STAFF SAFETY & WELLBEING

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended


Founder/Chief Instructor: Bernie Haughey
ABN: 86 859 941 070


The training we provide will help protect your organisation, its assets, and your employees under serious circumstances which can be present in their day to day working activities.

“Our practical de-escalation training is contextualised for your staff. The practical training helps them with job specific workplace scenarios that they find themselves in with real workplace conflict situations of occupational violence and aggression.

The intensive two or three hour de-escalation training education workshop sessions will be delivered on site and will reflect your individual organisations’ situations, policies, procedures  and guidelines, and will be relevant to particular workplace logistical or contextual complexities. 

Particular examples from your workplace can be absorbed into the training content to make the sessions meaningful and relevant for all staff participants and build employee confidence .”

AGKK De-escalation Training and disengagement Self Defence solutions takes the safety of your staff and the preservation of your business extremely seriously. We understand that your organisational reputation can be destroyed by one employee’s inappropriate actions. This is why AGKK will not compromise on the training for the protection of your staff, their wellbeing and your organisation or business.

We will deliver customised Occupational Violence Prevention, and conflict and aggressive behaviour management training, specific to your business and your employees.

Skills, Talent, & Expertise

OUR EXPERTISE

  • De-escalation Training, Workshops, Programs, Courses
  • Occupational Violence Prevention Training
  • Confidence enhancement skills of staff, identifying risks, de-escalating threats
  • Business and corporate emergency response planning
  • Passive Management of the Aggressive Client
  • Aggressive behaviour management training
  • Conflict reduction training
  • Security development and workplace safety processes improvement
  • Conflict resolution and conversation management,
  • Violence management training and personal safety strategies
  • Workplace safety training
  • Personal space and spatial proximity training
  • Preventative Bullying training and empowerment skills
  • Defensive tactics instruction and training
  • Operations improvement management
  • Business risk management procedures improvement

OUR BACKGROUND

AGKK was formed in 1995 with the main objective of providing specialist De-escalation training, conflict management and disengagement Self Defence solution services to a range of industry sectors. Our focus centres on prevention and management of work-related violence and aggression towards employees to a range of industry sectors.
Our instructors are highly experienced and competent in providing comprehensive business and corporate emergency response planning, focusing on Violence and Aggression Management Prevention training for groups or individuals.

Delivering Occupational Violence and Prevention training and Aggressive Behaviour Management training, specific to your business and employees is our major focus. Working together, we can maintain a positive, peaceful and successful future.

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended

We provide ways for employers to minimize the risk of violence and client aggression towards their staff. There is a clear correlation between the risks, the proposed control measures and the De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression prevention Training.
Bernie Haughey

Our aim is to prevent an incident before it happens. We do this through education, training, increasing awareness and developing proactive preventative routines for staff.

AGKK specialises in control measures for Occupational Violence Prevention and Aggressive Behaviour Management techniques.
By working together and addressing your concerns, we can create a safe, sustainable environment where your staff can maintain professional composure under sometimes extremely difficult circumstances.

AGKK has worked tirelessly over the past 25 years to develop and implement workplace procedures to inform workers of how to respond to threats from clients including violence and aggression. We train to safeguard workers by having access to procedures dealing with violence and client aggression.

The business has operated successfully over this time, conducting multiple assignments and courses in the health, education, tertiary and service industries. Founder and specialist in Self Defence, Bernie Haughey, provides proactive, practical Occupational Violence Prevention training and valuable responses for staff as a whole and strategies for the individual.

Violence Prevention Training

CONSULTANCY & TRAINING SERVICES

Occupational Violence Prevention and Strategic Proactive Self Defence Management Training


  • Prevention and management of work-related violence and aggression
  • Development and implementation of control strategies for staff
  • Facilitation of Aggressive Behaviour Management workshops
  • Ongoing violence and Aggressive Management Prevention methods
  • Risk management training and Self Defence training, reinforcing absolute duty of care
  • Development of procedural avoidance of violent behaviour strategies
  • Workplace Self Defence training
  • Advising proactive Occupational Violence Prevention Management methodology.
Courses and training are tailored to your organisation’s circumstances, to a range of incident scenarios, and site-specific examples are used.

 

Development & Implementation of Aggressive Behaviour Management


AGKK assists businesses and organisations to develop and implement effective and considered averting of violent behaviour responses towards staff. We improve the effective management of potentially dangerous situations and advance duty of care for employees and clients. The violence prevention management training and workshops will meet the specific needs of the employees and address many essential work health and safety requirements. Self Defence training will help manage the risks to your staff and business effectively.

We first listen to management and staff with first-hand communication to assess the risks to your business and propose effective strategies and Self Defence techniques for eliminating or controlling the risks.

Implementation is undertaken at strategic and operational levels and may involve a combination of “top down” and “bottom up” approaches depending on the structure of your business and what you would like to achieve. We will evaluate your current prevention and management strategies and establish “in house” evaluation systems and Occupational Violence Prevention risk priorities.

 

Integration of Risk Management Strategies | Prevention and Management of Work-Related Violence and Aggression


AGKK can assist organisations to integrate risk management and violence prevention strategies into the strategic and corporate planning processes. Effective integration ensures consistency between longer-term strategic objectives, and shorter-term goals and the effective management of risk for staff regarding prevention and management of work-related violence and aggression.

 

Risk Management and Occupational Violence Prevention Workshops


AGKK can facilitate risk management and Occupational Violence Prevention workshops in which an experienced specialist undertakes risk identification by analysing and developing risk treatment measures in the area of Occupational Violence Prevention training. The output is violence de-escalation strategies and recommendations for the project, activity and/or organisation. Risk management and Occupational Violence Prevention workshops are often used as part of the strategy for implementing risk management and proactive avoidance of violent behaviours for staff and clients.

 

Business Continuity, Control Measures & Emergency Self Defence Strategies


AGKK is able to develop and implement emergency and contingency strategies for employee and client safety for organisations in the public and private sectors. Such control measures and Self Defence training are closely tailor-made to business activities to maximise effectiveness.

 

Training


AGKK is able to provide conflict management and training in the following areas:

  • Control measures for Occupational Violence Prevention
  • Confidence improvement skills, identifying dangers and de–escalating threats for staff
  • Management techniques for aggressive behaviour
  • Techniques of Passive Management of Aggressive Clients
  • Strategies for staff to plan, prepare and perform in emergency situations; for example strategic responses when dealing with aggressive or violent clients
  • Self Defence strategies to increase the duty of care by managing risks and implementing control measures through Self Defence training
  • Advancing personal safety procedures
  • Self Defence strategies for attack prevention
  • Empowering staff in confrontation deflection strategies
  • Cultivation of a risk-conscious, preventative approach for staff
  • Risk identification and analysis techniques
  • Integration of risk treatment and Self Defence strategies
  • Techniques for passive conflict resolution
  • Development and implementation of safety conscious attitudes for staff
  • Assertive and effective communication strategies to deter an attacker
  • Team building, improving self-esteem, cultivating positive interaction and effectiveness of staff, thus increasing safety and productivity.

Training involves a considerable practical component designed to help attendees in realistic situations that they have possibly already experienced in the workplace. Prevention, sound strategies and proactive solutions are essential components in the training. The techniques, management strategies for violent/aggressive offenders, are analysed and practiced so they are effective. This will help to reinforce and maintain duty of care for staff and clients.

 

CAREER SUMMARY & RELEVANT EXPERIENCE


Bernie Haughey, Founder & Chief Instructor

Bernie has more than 25 years’ experience in violence prevention and Self Defence training for organisations, workplaces and individuals. His wealth of knowledge and firsthand experience has seen Bernie provide Comprehensive Emergency Response planning and training to a range of industry sectors, focusing on Violence Management Prevention training. His corporate training for nurses, doctors, state and federal police, schools, local government and an array of organisations has made Bernie the go-to trainer for conflict resolution and behaviour management in South East Queensland.

Whilst working as a Duty Manager at a Campbelltown Hotel, Bernie recognised a gap in occupational Violence Prevention Training. At the time, the staff lacked the skills to de-escalate aggressive clients, leading to negative outcomes for workers and the business. These problems included time-consuming interruptions, negative business reputation, increased staff absences, reduced productivity and impacted profitability.

Since 1995, Bernie’s goal has been to provide and deliver proactive Violence Prevention Training and consistent routine training for staff in organisations to help control and de-escalate potential violent situations, mitigating problems for staff, organisations and clients.

BRisbane City Council - Self Defence Training

Having completed a Diploma of Teaching in Sydney, NSW, Bernie undertook further studies and completed his Bachelor of Education. Since 1983, he has been undertaking research and studies in traditional Japanese Goju Ryu Karate, which not only specialises in Self Defence but also a variety of risk management situations with proven control measures for disengaging from violent behaviour. He has studied this not only all over Australia but also regularly overseas in Japan.

Bernie has gained invaluable experience working firsthand in the hospitality and service industries, where he was responsible for implementing strategies and preventative methods to manage and control aggressive clients throughout the metropolitan growth centres of Sydney.

In 1993, Bernie moved from Sydney to Brisbane and began to specialise in business, corporate and Occupational Violence Prevention Management and Self Defence training.

Through his consultancy, Bernie provides proactive and practical conflict management training and delivers specialist Aggressive Behaviour Management services to a range of industry sectors. He has successfully conducted a number of violence management assignments and courses in the health, education, tertiary and service industries.
Bernie has conducted Occupational Violence Prevention training for a vast array of businesses and organisations including hospitals and health services, state and federal police services, schools, and local governments.

His delivery is professional, confidential and friendly. His ongoing methodical Self Defence training of staff enhances the duty of care requirements by providing them with adequate and ongoing training to manage the many of risks they might be exposed to in their daily working duties.

The training we provide will help protect your organisation, its assets and your employees under serious circumstances which can be found in their day to day working activities.

With over 40 years’ experience, Bernie Haughey has attained a senior black belt Renshi master rank in Goju Ryu Karate and Self Defence. He has training in Kobudo (Japanese weapons) and has represented Queensland and Australia, nationally and internationally.

In 1995, Bernie formed his own consultancy and developed corporate Aggressive Behaviour Management training for business. The business provides practical and broad-based risk management and Self Defence training services to a range of organisations.

Sessions are designed to be enjoyable, educational and are scaffolded to help staff deal with realistic situations they may have already encountered in the workplace, and expertly answer questions on how to handle specific problems with aggression, violent behaviour and risk management.

Outsource Institute- Self Defence Training


Thank you for your consideration of AGKK Self Defence and our services.

Advanced bookings recommended

You are most welcome to contact Bernie Haughey directly for further information or to make a booking: either use the online booking form, or phone 0409 474 494 or email: bernie@agkk.com.au

In our DE-ESCALATION training we teach staff de-escalation strategies in how to reduce or dissipate the level of conflict if a customer or person is agitated or becoming aggressive or violent.

De-escalation training and occupational violence and aggression prevention is important for staff and organisations

✅ In our de-escalation training it is crucial for businesses and organisations to provide training for staff, so employees have the skills and a effective de-escalation action control plan with practical strategies for staff working with people in crisis.

✅ We teach staff and all professionals the skills to identify, prevent, and de-escalate crisis in workplace. Organisations need to offer training solutions for their employees especially when they can be exposed to violence or aggression.

AGKK DE-ESCALATION TRAINING – PROBLEM – SOLUTION - SUCCESS OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – PROBLEM – SOLUTION – SUCCESS
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

AGKK de-escalation training that will be specific for your staff and organisation.

The de-escalation training is focused on key principles of mitigating risk associated with violence and aggression in the workplace. We use an innovative tactical communication which is integrated into the practical training.

The practical verbal de-escalation training will provide strategic and tactical communication skills for staff to apply in the workplace specific role play scenarios.

We can customise the training so that the scenarios are relevant to your organisation’s context.

AGKK de-escalation training has delivered this training to a wide range of businesses and organisations throughout Australia including, but not limited to:

How staff react in return determines whether the situation escalates, de- escalates, or becomes mutually or individually tolerable.

Our de-escalation training can help mitigate possible crisis situations for the organisation and staff when they come into contact with people who are violent or aggressive.”

The main goal of de-escalation training for staff is to build rapid harmony and a sense of compliance with an agitated person in order to reduce the likelihood of escalation to physical violence. This sense of calmness is established through the use of specific verbal, psychological, and nonverbal techniques that emphasize controlling one’s own emotional response to threat while guiding communication.

De Escalation Training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

In our de-escalation training we teach and empower staff with verbal and non-verbal behaviours and techniques in order to guide the agitated person with calming communication.

The de-escalation techniques used help to resolve the crisis passively.

✅ The de-escalation training helps staff to identify precipitating factors

✅ The de-escalation training aids staff with their our own ability to control their emotional response

✅ The de-escalation training helps employees identifying proactive interventions to use with strategic timing the intervention

AGKK DE-ESCALATION TRAINING – TEACHING PROACTIVE COMMUNICATION SKILLS OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – TEACHING PROACTIVE COMMUNICATION SKILLS
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

How can staff de-escalate a situation when someone is angry or agitated?

In our de-escalation training for employees we educate staff:

When there are early signs of anger or verbal aggression it is important for employees to remember that:

  • Staff need to stay calm. Act Calm, Relax muscles, Reassure themselves, Positive self-talk, Focus on Success
  • Ask for help, Stay in safety zone outside of the other person’s reach.
  • Anger may be a sign that the person is in distress, experiencing fear or frustrated
  • It is not possible to reason or problem solve with someone who is enraged
  • Effective communication skills are the key to settling, resolving and de-escalating a situation.

In our de-escalation training we teach staff to use essential strategies to de-escalate a situation:

  • Listen to what the issue is and the person’s concerns.
  • Offer reflective comments to show that you have heard what their concerns are.
  • Wait until the person has released their frustration and explained how they are feeling.
  • Look and maintain appropriate eye contact to connect with the person.
  • Incline your head slightly, to show you are listening and give you a non-threating posture.
  • Nod to confirm that you are listening and have understood.

In our de-escalation training we teach employees to….

✅ Appear calm, centred and self-assured even though you don’t feel it. Relax facial muscles and look confident. Your anxiety can make the student feel anxious and unsafe and that can escalate aggression.

✅ Use a modulated, low monotonous tone of voice (our normal tendency is to have a high pitched, tight voice when scared or nervous).

✅ Do not get loud or try to yell over a screaming person. Wait until he/she takes a breath, then talk. Speak calmly at an average volume.

🎯 In our De-escalating training we teach staff to effectively verbally de-escalate another person, staff must open as many clear lines of communication as possible.

Employees and the other person must listen to each other and have no barriers.

🎯 In our de-escalation training we teach staff to reassure themselves and how to de-escalate themselves first before safely engaging.

REMEMBER TO BREATHE!

Act Calm

◦ Maintain Eye contact

◦ Neutral Facial expression

◦ Relaxed Body

◦ Keep gestures to a minimum

◦ Positive Self Talk ◦ Project Success

Ask for help

Position yourself for safety with spatial awareness

◦ Avoid the Danger Zone –

Outside of person’s reach

◦ Zone of Influence – Within Safety Zone, but still close enough

Your anxiety can make the client feel anxious and unsafe which can escalate aggression.

Maintain limited eye contact. Loss of eye contact may be interpreted as an expression of fear, lack of interest or regard, or rejection. Excessive eye contact may be interpreted as a threat or challenge.

Maintain a neutral facial expression. A calm, attentive expression reduces hostility.

Keep a relaxed and alert posture. Stand up straight with feet about shoulder width apart and weight evenly balanced. Avoid aggressive stances.

Minimise body movements such as excessive gesturing, pacing, fidgeting, or weight shifting. These are all indications of anxiety and will tend to increase agitation.

🎯 In our De-escalating training we teach staff to de-escalate Positively

Use positive and helpful statements such as:

◦ “I want to help you!”

◦ “Please tell me more so I better understand how to help you.”

◦ “Let’s call Mr. Wilson… I know he would be able to help with this…”

◦ “Ms. Ross handles this for our district, let’s ask her what she thinks about this situation … She is always willing to help!”

Put yourself on his/her side of finding a solution to the problem.

De-escalation training essential skills 

🎯 In our de-escalation training we educate staff what is the Fight, Flee & Freeze response

  • Spotting danger signs early
  • Picturing your body language gestures (what are you communicating?)
  • Listening without the need to make a judgment
  • Asking open ended questions
  • Deflecting the anger to an external party
  • Building rapport with detached empathy techniques
  • Eye contact gestures and stance techniques to avoid harm

De-escalation training workshop key strategies for reducing occupational violence and aggression for staff and businesses.

We teach staff to respond proactively and professionally to difficult aggressive or agitated behaviour in the safest, most effective ways possible. Up skill your staff with proven de-escalation techniques to help employees manage occupational violence and aggression and reduce conflict or crisis in your business or organisation.”

Bernie Haughey 

Founder and Chief Instructor 

🎯 These practical de-escalation workshops on occupational violence and aggression will help employees, staff and volunteers understand how to identify and control the risks associated with work-related violence and aggression.

🎯 These de-escalation education training skills will help reduce the amount of stress staff are exposed to when they are faced with aggression or verbal abuse.

🎯 AGKK de-escalation training will provide staff members of your workforce departments with the knowledge and skills they need to de-escalate incidents of verbal abuse from customers, clients or people.

🎯 AGKK de-escalation training provides an awareness of the different level of risks associated with violence and aggression in the workplace and explains the impacts that work-related violence can have. 🎯 AGKK de-escalation training also educates with how to prevent, identify, report and respond professionally to incidents of workplace violence and raises awareness for the role all staff play in contributing to a health and safe physical and emotional workplace environment.

AGKK Occupational violence and aggression – training providing positive results and solutions for workplaces and their staff.

We conduct training de-escalation training and OVA, Occupational violence and aggression prevention training throughout Australia including Queensland, New South Wales, Victoria, South Australia, Tasmania, Northern Territory, and Western Australia.

AGKK practical de-escalation training is integral to building and strengthening employee’s knowledge and skills to prevent and manage occupational violence and aggression (OVA).

✅ The staff tools and skills in our de-escalation training have been developed in conjunction with years of combined knowledge of real world workplace incidents, examples and solutions needed specifically for your workplace environment and the employees.

How can De-escalation training Skills Benefit Your Business and your staff?

Not all employees have the experience or skills to cope with conflict, aggression or possible violence at work. Some conflicts are mild and easily resolved, while others may escalate in the form of aggressive or angry behavior. As a employee, small-business owner or manager, knowing how to de-escalate conflict can benefit your business in many ways.

✅ De-escalation is one technique that can be used when staff are confronted with violent or aggressive behavior.

✅ De-escalation means transferring your sense of calm and genuine interest in what the person wants to tell you by using respectful, clear, de-escalating communication.

AGKK DE-ESCALATION TRAINING – PROBLEM – SOLUTION - SUCCESS OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – PROBLEM – SOLUTION – SUCCESS
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

In our de-escalation workshops important topics are covered for employees in reducing work-related violence and aggression workshop through our training:

  • What is occupational violence and aggression?
  • Impacts of violence in the workplace for staff and businesses
  • Identifying the hazards and risks of work-related violence
  • Responding appropriately to violence and aggression in the workplace
  • How to contribute to a safe physical and cognitive environment?

De-escalation learning outcomes

At the end of this training for occupational violence and aggression course, your employees and staff will be able to:

  • Define what is occupational violence and aggression
  • Understand the impacts of work-related violence
  • Identify the hazards and risks associated with occupational violence and aggression
  • Respond professionally to incidents of violence and aggression in the workplace
  • Recap key strategies that help maintain safer responses to occupational violence and aggression in the work environment

Business outcomes from our de-escalation training

Once your staff have completed this de-escalation work-related violence training you will achieve the following benefits:

      • Ensure staff understand the risks associated with occupational violence and aggression
      • Minimise the risk for employees of work-related violence and aggression
      • Reduce the risk of physical and psychological harm because of work-related violence
      • Promote a safe physical and psychological work environment
      • Enhance a healthier and safer workplace

AGKK de-escalation training and Occupational Violence & Aggression (OVA)  is aimed at all staff, employees who work with the public or family members who might become verbally or physically aggressive or violence. In this practical de-escalation training workshop the following will be covered: assessing risk and minimising risk; managing your own feelings in difficult circumstances, ethical response techniques.  Along with learning how to defuse a possible situation before it escalates out of control.  Participants will be taught a range of techniques to help keep everyone safe.

De-escalation is a proactive first-line technique to manage conflict behaviours and prevent violence and aggression.

By de-escalating training for staff, we can keep ourselves and others at a manageable threat level—one that allows us to hear others, and respond calmly and productively.”

How can staff and employees de-escalate a situation when someone is angry or agitated?

At a first instance

When there are signs of anger or verbal aggression it is important to remember that:

      • Staff need to stay calm
      • Anger may be a sign that the person is in distress, experiencing fear or frustrated
      • It is not possible for employees to reason or problem solve with someone who is totally enraged
      • Effective communication skills from employees are the key to settling, resolving and de-escalating a situation.

In our de-escalation training the strategies we teach staff help to de-escalate a situation:

      • Listen to what the issue is and the person’s concerns.
      • Offer reflective comments to show that you have heard what their concerns are.
      • Wait until the person has released their frustration and explained how they are feeling.
      • Look and maintain appropriate eye contact to connect with the person.
      • Incline your head slightly, to show you are listening and give you a non-threating posture.
      • Nod to confirm that you are listening and have understood.
      • Express empathy to show you have understood.

It is not an employee’s job to stop the person being angry, but the training strategies may help to make the person feel calmer. It is only then that staff can look at how to deal with the situation and their concerns.

 

🎯 AGKK De-escalation training aims to reduce violence and aggression, and hence avoid further issues or problems, by negotiating a mutually agreeable solution to the aggressor’s concerns.

🎯 Non-provocative communication skills are taught to staff will gradually resolve potentially aggressive situations by redirecting the customer, client or person to a calmer personal space.

De Escalation Training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK DE-ESCALATION TRAINING – STRATEGIES – SOLUTIONS- SAFETY OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGKK DE-ESCALATION TRAINING – STRATEGIES – SOLUTIONS- SAFETY
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

DE-ESCALATION TRAINING COURSES FOR STAFF WORKING AND MANAGING CUSTOMER, CLIENT AND INDIVIDUALS WHO SHOW AGGRESSION OR VIOLENT BEHAVIOUR

AGKK de-escalation training builds staff confidence and adds to employee occupational violence and aggression management skills.

It trains staff how to observe, unpack, and manage aggressive or violent behaviour. It teaches employees how to do this objectively, appropriately, and effectively. And with more and more customers, clients or individuals presenting with aggressive or violent behaviour, there has never been a bigger need for de-escalation training and OVA training.

DE-ESCALATION TRAINING AND OVA TRAINING FOR EMPLOYEES IMPROVES 

🔴 EMPLOYEE CONFIDENCE

🔴 EMOTIONAL INTELLIGENCE UNDER PRESSURE

🔴 IMPROVED STAFF MANAGEMENT SKILLS

🔴 PROACTIVE COMMUNICATION TECHNIQUES

🔴 ENHANCES STAFF SAFETY, WELLBEING AND PRODUCTIVITY

Adapting and coping to workplace conflict and aggression for staff can be overwhelming. For staff to be effective when managing occupational aggression and preventing violence, they need a very specific set of practical de-escalation skills that lead to more confidence, safety and wellbeing.

🎯 AGKK de-escalation training practically equips and educates your staff with the skills, tools, de-escalation techniques, and training needed to effectively manage aggressive behaviour in the workplace with confidence.

Occupational Violence & Aggression Management Training

🔴 Staff are at increasing risk of experiencing or being confronted by violent or aggressive behaviour in the workplace.

🔴 These incidents have become increasingly costly to all businesses and organisations in terms of the impact upon the physical and emotional well-being of staff in addition to lost time and associated costs.

🎯 AGKK practical de-escalation training and OVA training will examine how aggressive or violent behaviours can be minimised and addressed safely.

The practical de-escalation and OVA training provides staff the foundational occupational violence and aggression skills and knowledge on how and why anger and aggression develop, it shows: how to prevent aggressive and violent incidents (both to oneself and others), key techniques for proactively responding to an actively aggressive or violent person, and what to do after an incident has been resolved. 

The training is effective and we are dedicated in our experienced delivery to provide occupational violence and aggression proactive solutions for staff and enhance their safety and wellbeing.”

De Escalation Training

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS PROACTIVE PRACTICAL DE-ESCALATION TRAINING STRATEGIES & SOLUTIONS  OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING - OVA TRAINING
AGGRESSION AND VIOLENCE MANAGEMENT TRAINING PROGRAMS
PROACTIVE PRACTICAL DE-ESCALATION TRAINING STRATEGIES & SOLUTIONS 
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING – OVA TRAINING

De-escalation Training Solutions tailor-made to your business and staff

AGKK de-escalation training is an innovative, engaging and provides staff practical solutions for the management of occupational violence and aggression in the workplace.

Our practical de-escalation training will provide effective training workshops of aggression management training programmes for staff and all employees.

✅ The de-escalation workshop, program, course will be designed in accordance with your desired occupational violence and aggressive training outcomes to assist staff in recognising and proactively managing or preventing a violent or aggressive confrontation. 

✅ The de-escalation training, education is highly practical and designed to facilitate targeted and specifically designed occupational violence and aggression management training to suit each workplace and the specific needs of your staff.

De-escalation Training Solutions for occupational violence and aggression management are tailor-made to your business, organisation and staff.

🎯 AGKK de-escalation training is a complete, custom made interactive and dynamic solution for the delivery of time wise workshops for occupational violence and aggression management training. The workshop, course is designed in accordance with your needs and your desired safety outcomes, the practical de-escalation training will assist your staff in recognising and reacting correctly to, a violent or aggressive workplace conflict confrontation. The training and learning is highly configurable and designed to facilitate targeted and specifically designed occupational violence and aggression management skills that your staff need in their job specific situations.

Purposely built de-escalation training for your staff, business and organisation.

CONTACT US 7 DAYS PER WEEK 

☎️Phone 0409 474 494 or use our online booking inquiry form

Talk to us about your needs and we will design practical training that gives immediate occupational violence and aggressive management solutions for your staff.

Our practical OVA training and de-escalation training is job specific for your staff. The practical training helps them with occupational, specific workplace situations that they find themselves in with real workplace conflict situations of occupational violence and aggression.

The intensive two or three hour de-escalation training education workshop sessions will be delivered on site and will reflect your individual organisations’ situations, policies, processes  and guidelines, and will be relevant to particular workplace logistical or contextual complexities. 

Particular examples from your workplace can be immersed into the training content to make the sessions meaningful and relevant for all staff participants and build employee confidence.”

DE-ESCALATION TRAINING THAT PREPARES STAFF FOR WORKPLACE AGGRESSION AND VIOLENCE STRESSFUL CONDITIONS

🔴 The practical, face-to-face de-escalation effective workshop, course, or program contains scenario job specific applications, practical techniques easily repeatable and communication proficiencies to prevent and manage violence and aggression in a wide range of workplace places.

🔴 In the OVA training and de-escalation training there is an additional focus on stressful conditions, dealing with individuals and the public, influencing factors, such as mental illness, drugs or alcohol, contributing to escalation of violence and aggression to employee personal and staff team safety in such situations.

🔴 The practical training workshop will be developed specifically for your staff, employee teams and organisations responsible for assisting others in stressful situations.

🔴 We understand that frontline workers are in the firing line of potentially demanding and often tense conditions where the personal safety and correct professional handling of such situations is imperative to achieve positive outcomes for all involved.

Take positive steps forward in improving staff confidence, safety and wellbeing through AGKK de-escalation training and OVA training.

Workplace Violence and Aggressive incidents are on the increase and can happen suddenly. Unfortunately individuals under the influence of drugs and alcohol can snap violently and show extreme aggression towards staff.

We will practically train staff which situations are likely to be aggressive or violent, and how to quickly and effectively proactively reduce the risks with our face-to-face de-escalation training and OVA training.

Your staff will practice how their body language can accidentally inflame a situation, and what employees can do to calm things down.”

Through the de-escalation training staff will know what NOT to say, and how not to say it. Employee communication skills and calm tone and body language will improve when they are proactively managing aggressive individuals.

Through the de-escalation training staff will learn effective management skills with workplace conflict and aggression and violence prevention, and feel more confident.

At AGKK de-escalation training we aim to improve personal safety of staff in the work place by reducing the risk of exposure to physical or mental harm, by training staff to successfully prevent escalation of client anger, or by proactive de-escalation training intervention in an aggressive situation.

DE-ESCALATING TRAINING CONFLICT AND AGGRESSION TRAINING 

Prevent violence and defuse aggressive workplace situations with practical training

How staff respond to a potential violent situation or workplace aggression can make the difference between smooth resolution and an emergency elevated situation. AGKK de-escalation training provides tools and techniques for frontline staff and all employees to respond appropriately and professionally to threatening, violent or aggressive behaviour from customers, clients or individuals.

PRACTICAL DE-ESCALATION TRAINING THAT WORKS THROUGHOUT BRISBANE, QUEENSLAND AND AUSTRALIA 

Throughout this de-escalation and Occupational Violence Aggression (OVA) training workshop, program or course, staff will experience a combination of some theory based learning, along with mostly the practical application of techniques and strategies to prevent and manage violence and aggression, applied to your workplace, business and organisation area.

The de-escalation training will develop staff capacity to confidently prevent and manage conflict, violence and aggression in the workplace.

We provide de-escalation training experiences applicable to your staff and practical OVA training in various security and protection roles, including a wide range of frontline staff, teachers, mental health and health care workers, working with troubled youths, aggressive and violent individuals.

Practical aggressive management and de-escalation workshops designed to assist staff that work within any business or industry to understand and manage aggression and prevent violence.

This de-escalation training workshop can cover:

What is aggression?

Conflict resolution

Communication

Aggressive behaviour

Causes of behaviour change

WHS

Risk Management

Reporting

Safe Self-defence Disengagement techniques

Aggressive Management training to suit each individual organisation or business 

Staff trained in de-escalation will make invaluable contributions to create a safer workplace for your business or organisation and your fellow employees including management. At the same time staff will have more confidence be less stressed and be more productive.

A direct result of practical de-escalation training and OVA training your business will become more successful due a reduction in incident rates and related costly business disruption.

Improve Staff Safety and confidence with AGKK De-escalation training 

De-escalation training is good for staff and business. It will drive down costly incidents and improve staff morale and confidence resulting in better quality and efficiency.

AGKK de-escalation training achieves solid results in the effective management and prevention of occupational violence and aggression.

Save TIME & MONEY with intensive 2 hour practical workshop

Our intensive 2 or 3 hour customised de-escalation training workshop logistically works well for businesses as the compacted workshop means that staff are not out for the entire day with the training.

Reduced Training Time

AGKK de-escalation training can reduce the time it takes to organise training and also reduces the time your employees take to learn, therefore saving money.

The benefits of aggression management training for staff include:

✅ Simple, practical to use and easy to follow de-escalation techniques

✅ We come to you and your employees to conduct the face-face de-escalation training anywhere, anytime throughout Brisbane, Queensland and Australia.

✅ Experienced and tailor made de-escalation content developed for your organisation and staff.

✅ Engaging and highly interactive learning

✅ Face-to-face training allows staff to ask questions immediately and we provide solutions for specific incidents of occupational violence and aggression.

✅ Approachable, professional and friendly de-escalation instructors.

✅ Staff will receive a De-escalation Training Participation Certificate

✅ Only relatively small amounts of learning time required

✅ Communication and practical education of de-escalation strategies are sustainable and solution based specifically for your staff

AGKK de-escalation training educates staff in How to Deal with Challenging, Aggressive and Violent Behaviour in the Workplace –

AGKK de-escalation training is a PRACTICAL TRAINING COURSE

This practical de-escalation workshop, course gives your employees the tools to strategically deal with aggressive people at a best practice level.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK De-escalation Practical Training is a program or workshops that teaches employees, staff and managers de-escalation skills on how to deal with people in crisis and to be more effective communicators so they can diffuse Occupational Violence and Aggression
AGKK De-escalation Practical Training is a program or workshops that teaches employees, staff and managers de-escalation skills on how to deal with people in crisis and to be more effective communicators so they can diffuse Occupational Violence and Aggression

The face-to-face de-escalation training provides businesses, organisations and staff the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring. The face-to-face interactive practical training to enhance the safety and wellbeing of all staff and helps reduce stress.

De Escalation Training

DELIVERY

OF FACE-TO-FACE DE-ESCALATION TRAINING: 
Usually our custom made, outcome effective, interactive de-escalation solution based training is delivered in person, at your organisation or venue.

De Escalation Training

LOCATIONS 

OF FACE-TO-FACE DE-ESCALATION TRAINING:  

TRAINING AUSTRALIA WIDE

Usually conducted at your workplace or another location.

De Escalation Training

TARGET AUDIENCE 

OF FACE-TO-FACE DE-ESCALATION TRAINING:  
All staff, managers, and owners facing possible aggression, conflict or violence.

De Escalation Training

TRAINING GROUP SIZE /CAPACITY

OF FACE-TO-FACE DE-ESCALATION TRAINING:  

Can be up to 50 people for each training de-escalation workshop.

(We are flexible to accommodate your needs)

De Escalation Training

COST

Upon request and to be discussed based on your needs and training requirements.

You are most welcome to touch base on the phone, to fast track your required outcomes.

It is important to touch base on the phone so we are able to fast track and establish your specific training requirements and desired outcomes for your staff and business

Phone Bernie 7 days per week on  0409 474 494 or use this booking form

Bernie is dedicated and his extensive experience and practical proven performance will assist your business and staff with improved confidence, safety, wellbeing and enhanced productivity.

Our dedicated actions and expertise assists you and your staff.

The practical de-escalation training will meet your specific training requirements

De Escalation Training

DURATION

OF FACE-TO-FACE DE-ESCALATION TRAINING: 

These de-escalation workshop can be adapted to fit with your organisations timeframe.

The courses/workshop and training can be adapted and is available as an intensive

🔴 TWO HOUR workshop or

🔴 THREE HOUR workshop or

🔴 Half-day or full-day course.

With refresher courses recommended.

POSSIBLE DATE/S TO BE CONFIRMED

FOR FACE-TO-FACE DE-ESCALATION TRAINING: 

ADVANCED BOOKINGS ARE RECOMMENDED

Why should you train your employees with this de-escalation course or workshop?

Through the de-escalation training and OVA training staff will:

🎯Achieve increased confidence in managing challenging or aggressive behaviour

🎯Cultivate a better understanding of aggressive and violent behaviour and what causes it

🎯Increase self-awareness and learn what their own anger triggers are

🎯Gain skills to defuse and deal with aggressive and violent behaviour

🎯 Learn how to report following incidents

🎯 Identify the importance of self-care and unwind after an incident

 

MANAGING VIOLENCE AND AGGRESSION PROGRAM AND WORKSHOPS

Our unique practical de-escalation program and workshop has been used by businesses and organisations throughout Brisbane, Queensland and Australia.

As we practically demonstrate and get staff to practice best practices, techniques and strategies in the prevention and management of violence and aggression in a multitude of workplace conflict situations whether it be over the phone or in person.

These practical de-escalation training is recognised and used both employers and their staff in assisting in the prevention of assault on workers and the de-escalation of violence and aggression.

Any staff member in any profession in their everyday working duties can be presented with encounters of aggression or possible violent situations, and workplace conflict challenges.

In our practical de-escalation training we relate the impact of aggressive behaviour to real world staff experiences in the workplace and provide proactive, professional occupational violence and aggressive training solutions that work.”

In our AGKK de-escalation training and OVA training we train staff to…

🔴 Identify aggressive or violent behaviour using mindfulness awareness and apply de-escalation techniques that are most effective for staff in responding at each behaviour level to prevent further escalation.

🔴 Explore underlying causes of aggressive behaviour, recognise the need to maintain consistent, calm behaviour in a time of occupational aggression or violence, and understand how the behaviour of one individual impacts the behaviour of others.

🔴 Staff practise communication strategies and observe how different approaches positively and/or negatively impact an individual’s behaviour who is aggressive or violent.

🔴 Use specific proactive verbal techniques when de-escalating an aggressive individual to develop calmer responses. Identify how to prepare for a difficult workplace conflict situation.

🔴 Practise and apply skills needed to keep oneself safe when crisis escalates to risk behaviour. Apply principles for using a coordinated and collaborative approach.

🔴 Throughout the face-to-face training we encourage staff to apply the de-escalation techniques and strategies to their day to day workplace experiences of aggressive or violent customer, client or members of the public behaviour.

🔴 Collaboratively in the practical de-escalation training we reinforce the key de-escalation skills and knowledge that produce safer and more positive outcomes.

Any staff member can find themselves dealing with angry, hostile, or noncompliant behaviour from clients, customers or members of the public frequently.

Staff responses to this aggressive or violent behaviour plays a important role in determining whether or not the incident will escalate into a dangerous situation.

AGKK de-escalation training workshops, courses or programs provide strategies and techniques for all employees, from frontline workers through to reception and support staff.

These occupational violence prevention and aggression management strategies and techniques focus on the safety, welfare and protection of both staff and individuals with experienced, real world evidence-based de-escalation and violence prevention approaches.

Staff de-escalation training and OVA training workshops and programs are designed to manage high risk behaviours:

🎯 Prevent escalating aggressive or violent behaviours

🎯 Intervene and de-escalate risk behaviours

🎯Reduce or eliminate the incidents of violence

Business Benefits from de-escalation training and OVA training 

Improve Safety & Reduce Risk
AGKK de-escalation training improves your duty of care for your staff and is solutions based ensuring a much safer workplace for your employees.

De-escalation training and OVA training improves Employee Performance and Safer Outcomes
Preventing workplace violence and effective aggressive workplace conflict management reduces staff burnout and increases feelings of safety and job satisfaction.

🎯 Our practical, face-to-face de-escalation training increases staff confidence and improves outcomes for the people that employees deal with.

Our de-escalation training has been used by multiple businesses and organisations throughout Brisbane, Queensland and Australia to successfully manage challenging behaviour and to prevent or minimise the likelihood of a workplace crisis.

These de-escalation workshops, programs and courses will be designed and custom made in consultation with your organisation to meet your desired goals and build confidence of staff for when they have a manage occupational aggression and prevent violence.”

AGKK de-escalation training helps your business, organisation and staff stay ahead of the growing threat of occupational violence and aggression.

Keeping staff de-escalation skills fresh, relevant and up-to-date has never been more critical.

Latest research shows that workplace violence and aggressive is on the increase. With this growing workplace conflict threat there is a growing need for practical de-escalation skills that are realistic, preventative and solutions based.

✅ It is important that you maintain the duty of care for your staff and you take control of their OVA training and de-escalation training professional development training education.

✅ AGKK de-escalation training immediately gives you the opportunity to improve your staff de-escalation skills that allow your staff to apply these essential management techniques confidently for violence and aggression management and prevention.

AGKK de-escalation training incorporates practical training that is most effective for staff as it provides job specific solutions for occupational violence and aggression.”

The de-escalation  training workshop, course and program is the perfect solution for staff members working in all industries and workplace facilities who need to prevent, manage and/or intervene in aggressive or violent situations.

Our de-escalation training has a focus on prevention, it also teaches staff proactive de-escalation skills as well as safe disengagement Self Defence techniques.

Features & Benefits of Practical De-escalation Training

🔴 We train staff to Recognise & Respond to Aggressive or Violent Behaviour. Through face-to-face training, including workplace specific role plays staff learn simple and effective behaviour assessment and decision-making skills to ensure escalation is avoided.

🔴 When faced with a behavioural crisis that places staff or others at risk of injury, staff learn how to focus on safe disengagement techniques to ensure the care, welfare, safety and security for all involved.

VERBAL DE-ESCALATION TRAINING 

Verbal de-escalation training the practical intensive workshop, course or program trains staff to respond to workplace conflict situations with a focus on prevention using verbal de-escalation skills and strategies where proactive communication is used.

In our de-escalation training and OVA training staff learn to recognise signs of distress and gain a broad range of de-escalation skills to help employees intervene early to prevent conflict and escalation. The workshop is based on experienced solution based strategies with an emphasis on practical strategies that can be immediately used by your entire staff. The AGKK de-escalation workshop is also based on effective solutions and has a proven track record of effectiveness in all businesses and industries for improving the confidence, safety and wellbeing of staff.

In dealing with aggression, it is important for staff to respond professionally, strategically and appropriately. Employees responding angrily will almost certainly escalate the situation and make it harder to defuse. 

AGKK de-escalation training provides solutions and practical de-escalation ways to manage aggression in others, particularly through use of both verbal and non-verbal communication.

To develop an understanding of aggressive behaviour, it is important for staff to recognise their own feelings and how they react and deal with aggression—both within themselves and in others. The first line of de-escalation is very definitely not being reactive, in this case—it is personal safety, awareness and self-control.

Listening to people, and treating them with empathy, can go a very long way to helping staff to defuse aggression in others.

Preventing, Managing and Defusing Aggression in Others in the Workplace through practical de-escalation and OVA training

There are a number of techniques for dealing with aggression, including both verbal and non-verbal behaviours.

These techniques will be particularly helpful for staff who has to manage aggression in the course of their professional working life.

Non-verbal behaviours that can help to defuse aggression include:

✅ Staff being aware of their own body language and showing a non-threatening, open stance.

✅ Keeping good eye contact but ensuring this does not appear confrontational.

✅ Employees moving slowly and steadily. Staff need to keep their physical movements calm and measured.

✅ Staff need to respect the other person’s personal space.

In our de-escalation training we educate staff with verbal behaviours that will help to encourage positive, calmer responses which include:

🎯 Staff listening to what the other person has to say, recognising and emphasising positive aspects of what is being said—without dismissing the negatives.

🎯 Employees showing respect through polite formalities, but aiming to work towards familiarity.

🎯 Staff showing and demonstrating understanding and empathy with the person by reflecting, clarifying and summarising their thoughts and feelings.

🎯 Employees avoiding any expression of power, for example “You must calm down!”

🎯 Encouraging the other person to take responsibility for their own behaviour and to direct it into more creative or positive outlets, e.g., working together I should be able to assist you.

DE-ESCALATION TRAINING DOS AND DON’TS OF MANAGING A CUSTOMER, CLIENT OR INDIVIDUAL WHO IS ANGRY OR AGGRESSIVE

DO IN PROACTIVE DE-ESCALATION:

🎯 Staff stay calm and keep their emotions in check.

🎯 Adopt a passive and non-threatening body posture (e.g., hands by your side with empty palms facing forward, body at a 45 degree angle to the aggressor).

🎯 Let the customer, client air his/their feelings and acknowledge them.

🎯Staff ask open-ended questions to keep a dialogue going.

🎯 Employees be flexible, within reason.

🎯 Staff use proximity and space for self-protection (position yourself close to the exit, don’t crowd the client).

🎯Employees structure the work environment to ensure safety (e.g., have safety mechanisms in place such as alarms and remove items that can be used as potential projectiles or weapons).

🎯Staff make sure themselves and the customer, client or individual is out of harm’s way.

DON’T IN DE-ESCALATION 

🔴 Challenge or threaten the client by tone of voice, eyes or body language.

🔴 Say things that will escalate the aggression.

🔴 Yell, even if the client is yelling at you.

🔴 Turn your back on the client.

🔴 Rush the customer, client or customer

🔴 Argue with the client.

🔴 Stay around if the client doesn’t calm down.

🔴 Staff should never ignore verbal threats or warnings of violence.

🔴 Tolerate violence or extreme aggression.

🔴 Stay in the danger area if there is violence

In our de-escalation training we educate staff the importance of Self Care and the importance of Coping with Aggression after the Event

Staff vary widely in their reactions to the experience of other people’s aggression.

How a person reacts can depend on many factors such as previous experiences and exposure to aggression, upbringing, norms of behaviour, gender, culture, age, health, and expectations as well as physiological differences and reactions to stress in general.

Ways of coping with aggression after it has happened include:

  • Refer to any guidelines of your organisation.
  • Report the event to management.
  • Tell other workers about your experience. Expressing feelings and reactions can help you to come to terms with what has happened and to understand that many such reactions are a normal response to hostile behaviour.
  • Attempt to analyse what has happened, why the other person behaved as they did and your reactions. Discuss this with a supervisor or other member of your organisation.
  • It is important for staff to learn to recognise their stress triggers, and find effective ways to manage your stress to avoid it negatively affecting your life, or even making you unwell.
  • Staff need to be aware of possible symptoms that may follow such an experience, e.g. feelings of anxiety, disturbed sleep, constantly recalling the event, recurring dreams, physical reactions or difficulties in concentration.
  • Do not underplay the stress of an event, either to yourself or to others. Do not allow others to treat it as minor. If it distresses you then it is important to deal with it and manage it effectively.

Occupational Violence & Aggression

De-escalation training and educating staff to communicate with confidence is a practical course designed to help staff develop the skills and techniques required when working in challenging situations, such as performing their duties with aggressive clients, customers or colleagues.

OVA training and de-escalation training face-to-face that works and provides staff with immediate solutions.

The de-escalation training and OVA training is tailor- made to meet the needs of any private or public workforce setting. Examples include emergency departments, mental health services, home visit staff, clinical and non-clinical ward staff, and security guards.

We are dedicated to provide you with the best Occupational Violence & Aggression training to improve the confidence of your staff, maintain safety, wellness and productivity.

De Escalation Training

CONTACT US ANYTIME – 7 DAYS PER WEEK

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

VIOLENCE AND AGGRESSION MANAGEMENT DE-ESCALATION TRAINING FOR STAFF
VIOLENCE AND AGGRESSION MANAGEMENT DE-ESCALATION TRAINING FOR STAFF