AGKK DE-ESCALATION TRAINING SOLUTIONS FOR STAFF

De-escalation Training and OVA Training

AGKK de-escalation training for staff, employees and carers. 

AGKK De-escalation and Occupational violence and aggression training

🎯 Staff training is custom made innovative and practical training for the management of aggression and violence in the workplace. 

🎯 Our de-escalation training provides tactical solutions for staff and employees for the prevention and management of violence and aggression in the workplace.

CONTACT US ANYTIME – 7 DAYS PER WEEK

Secure and fast track your specific training requirements

Directly on ☎ 0409474494 or use this Inquiry Online Booking Form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training of Occupational Aggression

Management, Violence Prevention which is tailor-made practical training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Conflict Workplace Training for staff

De-Escalation training and OVA Training throughout Australia.

✅ With more than 20 years industry and business training experience we deliver highly professional training in aggressive and violence training prevention and safety management solutions for staff.

✅ We train, educate and teach staff strategies and de-escalation techniques for staff to use

when they need to de-escalate customers, clients or individuals when they are faced with aggression or violence in the workplace.

“We train staff to de-escalate Aggressive Behaviours with practical strategies that improve safety and wellbeing for staff, customers and clients.”

🎯 De-escalation training skills for staff. OVA training and coaching solutions for the management and prevention of violence and aggression in the workplace.

✅ We train employees with best practice, specialist training solutions for those staff when they are working with customers, clients or individuals who can become violent or aggressive.

We train staff with proactive de-escalation techniques, risk identification and management practices when employees have to manage occupational violence and aggression in the workplace.

The de-escalation training will improve staff verbal de-escalation management conflict skills when they are exposed to workplace violence and aggression.

🎯 Our de-escalation training will provide staff practical and proactive tactical communication solution techniques that employees can use immediately.

These de-escalation training workshops, courses or programs will develop staff skills in preventing violence and proactively responding to aggression.

🎯 The tailor-made training will cover specific situations and behaviours that staff encounter in the workplace and provide de-escalation techniques that work.

OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING, OVA TRAINING

EMPOWER – TRAIN – PERFORM

De-escalation training education in occupational violence & aggression training prevention received in awareness and forward planning, reduces risks, provides solutions and enhances positive outcomes.

We provide De-escalation training, workshops, courses, programs, techniques, strategies for staff, employees, workers, businesses, organisations, workplaces, Occupational Violence & Aggression Training, OVA Training, Safety Self Defence training for staff in how to manage angry, or violent customers, clients, and people with confidence, safely and productively.

De-escalation training workshop strategies reduce Violence & Aggression towards staff

We train staff in how to diffuse abusive and threating behaviours.

Training is effective, purposeful, practical, and educational with specific management techniques for all staff when dealing with Occupational Violence and Aggression. 

Passive Defensive Self Defence Management techniques can also be included in the training.

“We train staff with key de-escalation strategies and techniques in a framework to defuse the risk of escalation, aggression, and violence in the workplace and aid in safety and wellbeing.”

Transform your workplace and staff with the confidence and skills they need to respond professionally & appropriately to escalated individuals and incidents.

✅ De-escalation and Occupational Violence & Aggression Training is a highly trainable skill to staff to help reduce anxiety and enhance wellbeing for all employees.

✅ The De-escalation training workshops will meet the specific needs of your employees in regards to violence and aggression prevention and address many essential control workplace health and safety requirements.

“Our de-escalation training workshops, program is designed to educate, prevent, and mitigate the risk of escalation, aggression, and violence in the workplace and develop habits that assist employees in diffusing and de-escalating angry individuals.”

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Make de-escalation skills training an integral part of your organisations preparedness and control planning.

“We provide employees and organisations practical de-escalation strategies and techniques to help prevent Occupational Violence & Aggression.

Our tailor-made de-escalation training workshops will minimise and reduce staff burnout, lessen anxiety and increase employee safety. ”

De-escalation training for employees and safety protection training aids in controlling and reducing risks, improves safety, wellbeing and confidence of staff.

BENEFITS OF OUR DE-ESCALATION TRAINING FOR YOUR BUSINESS & STAFF

🎯 INCREASE SAFETY & CONFIDENCE OF STAFF

WITH DE-ESCALATION TRAINING: 

Educate staff in the importance of responding vs. reacting to escalated situations.

🎯 REALISTIC & PROACTIVE SOLUTIONS

WITH DE-ESCALATION TRAINING: 

Our de-escalation training strategies and techniques deliver real-world solutions for real workplace escalated situations.

🎯 PREVENTION OF VIOLENCE & AGGRESSION

WITH DE-ESCALATION TRAINING: 

Equip your staff with habits, skills, and confident actions that reduce and prevent Workplace Violence and aggression

🎯 EFFECTIVE DE-ESCALATION SKILLS FOR STAFF

WITH DE-ESCALATION TRAINING: 

Mitigate escalated aggression and violent behaviour through proactive communications skills and techniques.

🎯 CUSTOM MADE DE-ESCALATION WORKSHOPS

WITH DE-ESCALATION TRAINING: 

Each De-Escalation workshop is tailor-made for your business and staff and their specific roles with the skills and techniques they explicitly need.

🎯 REDUCE STRESS & ANXIETY OF EMPLOYEES

WITH DE-ESCALATION TRAINING: 

Training that is practical and relevant to prevent escalation and reduce stress and anxiety of staff and enhance wellbeing.

DE-ESCALATION TRAINING 

PLAN, PREPARE, PREVENT PERFORM

Our AGKK de-escalation training workshops help staff and employees to…

• PLAN 
• PREVENT
• PREPARE

PERFORM Safely with Occupational Violence and Aggression workplace

DURATION

OF DE-ESCALATION TRAINING: 

This de-escalation training and workshops are available as an intensive TWO HOUR workshop or a half-day or full-day course.

These de-escalation workshops can be adapted to fit with your organisations timeframe.

DELIVERY

OF DE-ESCALATION TRAINING: 
Usually our custom made interactive de-escalation training is delivered in person, at your organisation or venue.

LOCATIONS 

OF DE-ESCALATION TRAINING: 

Training Australia Wide.

Usually conducted at your workplace or another location.

TARGET AUDIENCE 

OF DE-ESCALATION TRAINING: 
All staff, managers, and owners facing aggression, conflict or violence.

TRAINING GROUP SIZE /CAPACITY

OF DE-ESCALATION TRAINING: 

Usually up to 50 people for each training de-escalation workshop.

INVESTMENT/COST

OF DE-ESCALATION TRAINING:

Upon request and to be discussed based on your needs and training requirements.

WHAT TO WEAR

TO DE-ESCALATION TRAINING: 

Comfortable and appropriate clothes suitable for daily work.

WE CAN TRAVEL TO YOUR LOCATION

TO CONDUCT DE-ESCALATION TRAINING:

We travel to locations throughout Australia

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Our de-escalation training workshops enhance staff team building, improving self-esteem and confidence, cultivating positive interactions and collaboration between staff, increasing productivity and improving emotional resilience to stress.

Staff develop a more proactive and develop a conscious “Preventative Attitude” and employees become more solution focused.

AGKK developing de-escalation workplace skills…

Supporting Staff and Businesses with Occupational Violence & Aggression Solutions

🎯AGKK de-escalation training gives staff the ability to resolve incidents, improve safety and wellbeing for all involved when they are faced with conflict situations.

🎯AGKK de-escalation training focuses on enhancing employee’s preventative, practical workplace skills, proactive decision making and problem solving through job specific scenario based training.

🎯AGKK de-escalation training and workshops provides conflict resolution, de-escalation and OVA training Australia wide to all industries, businesses and organisations.

“AGKK De-Escalation Training provides informative, proactive prevention strategies, and interventions that can help you diffuse and de-escalate angry and aggressive individuals. The training involves group interaction, role plays, discussions, lecture, and practice exercises.”

De-escalation and Occupational Violence & Aggression Training is a highly trainable skill to staff to help reduce anxiety and enhance wellbeing for all employees.

Practical de-escalation techniques are designed to help staff in real workplace situations to assist in preventing and managing occupational violence & aggression.

Job specific scenarios and role plays are used to maximise effectiveness.

Prevention and De-escalation of Occupational Violence & Aggression.

It is clear that businesses, organisations, managers and staff need these de-escalation training techniques as essential foundations for improving safety and enhance the wellbeing of employees now and beyond.

We have a fast array of experience to help all workplaces, businesses and organisations with your specific needs in training staff with these indispensable proactive de-escalation skills.

It is important for the wellbeing and safety of staff to start this preventative, proactive de-escalation training workshops now.

Revitalise your workplace and staff with confidence and skills to respond professionally & appropriately to escalated individuals and incidents.

🔴 Increased incidents of aggression and violence towards employees.

In our de-escalation training throughout Australia we have seen a growing need and increased demand for our de-escalation training services and workshops.

This is because more employees are being exposed to a higher frequency of violence and aggression towards all staff. Unfortunately increased aggression and violence towards staff is occurring in all types of businesses and organisations and employees need these empowering emotional workplace security skills and strategies to enhance resilience, wellbeing and safety.

🎯 Improving staff safety and wellbeing.

We are passionate about providing our experience and excellence in de-escalation training preventative solutions with this growing concern that staff safety and welfare can be impacted by violence and aggression in the workplace. Our de-escalation training is designed to teach your employees verbal de-escalation techniques to recognize, avoid, and resolve workplace conflict.

De-escalation training is important in helping to prevent possible dangerous situations in the workplace for staff when dealing with Occupational Violence & Aggression.

🎯 Custom made de-escalation training and Occupational Violence & Aggression workshops that are specifically designed for your employees with de-escalation strategies that work for all staff.

We have seen a tremendous positive impact of our de-escalation training in educating staff on many levels of reducing possible violence and aggression threats while they are performing their duties.

One staff feedback,

“Now that I know the science and practical techniques about de-escalation it makes a lot more sense when I’m dealing with people who are very aggressive or violent and how to apply these skills and proceed safely to de-escalate those uncomfortable situations. I liked how the de-escalation training was specific to our department and my co-workers.”

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

The AGKK de-escalation training workshop is structured to introduce staff to the –

Key concepts of de-escalation, effective communication, management of aggressive behaviours and professional, rational responses including practical demonstration techniques on how to strategically de-escalate safely, aggressive or violent behaviour.

These scaffolded, practical sessions explore both verbal and non-verbal communications, anticipating typical problems, and how to manage and reduce stress in the workplace.

Throughout the de-escalation training workshop, the emphasis is on personal safety and equitable treatment, with skills practise scenarios to increase confidence and preparedness to manage customers and clients in crisis.

AGKK De-escalation Training 

Educating staff to respond professionally to challenging situations 

Our de-escalation training, Occupational Violence & Aggression training workshops teaches all workers, staff and professionals the skills to identify, prevent, and de-escalate crisis in workplace.

AGKK de-escalation training offers proactive solutions for every risk level in Businesses, Organisations, Education, Healthcare, Social Care, Government Departments, Hospitality, Retail, and assignments, training workshops and courses in the Tertiary and service industries.

Experienced Professional Instructors that provide immediate positive de-escalation training solutions and results for your staff and organisation.

DE-ESCALATION TRAINING TESTIMONIAL

“Bernie from AGKK De-escalation training delivered very prompt, proactive, preventative de-escalation training for our staff at Brightside Fortitude Valley, Brisbane.

Bernie was great to deal with, quickly to respond, tailored the practical training to suit our needs and delivered real solutions that our staff can use when dealing with aggression and violence in the entertainment industry.

The enjoyable nature of the training delivered by Bernie really suited our staff members and has provided our team with some essential de-escalation skills. The de-escalation techniques and solutions when dealing with very aggressive people shown were preventative and effective. 

The practical de-escalation two hour workshop helped all staff enormously in improving their communication skills, their self-esteem and helping them to feel more confident and safe in everyday work. 

We appreciate you creating a safe, respectful, relaxed and interactive training environment for our staff, who enjoyed this de-escalation training session enormously. I have received consistent positive feedback from our staff that the practical strategies provided during this session was useful and very practical to enhance a safe workplace environment. We deeply appreciate Bernie’s professionalism, awareness and experience in building a safe and preventative skill base in reducing violence and aggression towards our staff.

Bernie from AGKK de-escalation training has our highest recommendation.”

Aurora Manager from Brightside Fortitude Valley Brisbane 

De-Escalation Training Testimonial

“AGKK De-escalation training meet all of our expectations for delivering high quality practical workshops with exceptional outcomes. Their de-escalation training was detailed to our occupational objectives and progressive outcomes for our staff. Before the training Bernie researched and asked questions on what our explicit targeted needs were. This allowed the de-escalation staff training to be focused on the real needs of our staff and what they can and have experienced with aggressive or violent behaviour from people they come into contact with. The workshop was results-oriented with many practical role playing training activities, and Bernie an experienced educator backed these up with a wealth of knowledge and experience to answer questions from staff and provide specialised solutions that work. Bernie’s professionalism and competence makes him a pleasure to work with.”

Capital Chemist Canberra Susan Lee

De-Escalation Training Testimonial

“The de-escalation training workshop and aggression, violence de- escalation techniques provided was well organised, presented and thorough. Bernie’s experience in workplace aggression and violence in many occupational fields brings a vast array of perspectives to staff being more preventative, proactive and solution strategy ready.

The training was specific to our needs and very well received by our staff. Bernie’s knowledge & support around understanding the nature of our work was exactly what we needed. 

This was an excellent intensive practical de-escalation training workshop. The information was presented in a manner that was easy to understand and follow. The facilitator Bernie Haughey, is extremely knowledgeable and delivered the training techniques very professionally. He is dedicated and makes every effort to answer all questions and reach our goals. His drive and enthusiasm are stimulating for staff, making the de-escalation training an enjoyable experience.

The real life de-escalation technique training workshop was understandable, value added and applicable to our industry. Before the training was conducted, Bernie touched based with myself, to make sure the training would be specific for our staff.

It was evident that the instructor Bernie was very knowledgeable and experienced not only of what not to do but also the ‘practical skills’ to assist staff with developing a proactive, preventative tactical mindset in de-escalating violence and aggression.

I have been in the industry a long time and I have seen many different training providers. AGKK de-escalation training is far more superior, well done in providing an exceptional staff training service.

Staff enjoyed and related to real job examples of solutions to aggression and violence management. The practical de-escalation training was relevant and interesting. The training workshop helped staff improve their confidence to more effectively manage difficult and aggressive people.

I highly recommend without reservation this practical AGKK de-escalation workshop training to any organisation seeking their staff to have effective techniques in reducing occupational violence and aggression in their industry.”

Platinum Security Scott Read

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Our de-escalation training helps protect staff and organisations

Businesses and organisations have a responsibility to protect employees.

Each workplace should ensure that there are appropriate training of staff to identify, prevent, manage and respond to occupational violence and aggression.

In our training we assist organisations and staff to proactively identify, prevent, assess and manage occupational violence hazards and aggression in the workplace.

✅ De-escalation training helps staff control and prevent violence & aggression.

Staff need practical skills to take immediate reasonable action to control and prevent further exposure or escalation of identified occupational violence incidents and aggression while they are performing their duties.

✅ De-escalation training can also assist businesses and organisations with risk management.

Risk management is a proactive process that helps respond to change and facilitate continuous improvement. It should be planned, systematic and cover all reasonably foreseeable hazards and associated risks.

Staff should have an understanding of-

What is Occupational violence?

Any action, incident or behaviour that departs from reasonable conduct in which a person is, threatened, harmed, injured by another person in the course of, or as a direct result of his or her work. Examples of acts of aggression and/or violence includes, but is not limited to, workplace harassment/bullying (being more than one occasion – except sexual harassment), spitting, physical intimidation or harm, and verbal abuse.

Excellence in de-escalation training

🎯 Highly experienced and skilled teachers in de-escalation education workshops.

🎯 We improve staff competence in dealing with aggression.

🎯 We identify your specific training needs through analysis by contacting the organisation before the training.

🎯 Customised workshop design and delivery of de-escalation training for occupational violence and aggression management.

🎯 Our custom made De-escalation training delivery is interactive, engaging and relevant for staff.

🎯 We provide ongoing support, guidance and mentoring for businesses and organisations combined with collaboration & concurrence to help meet specific goals.

🎯 In our de-escalation training we increase knowledge and the skills base for staff so they have practical solutions to help prevent and reduce violence and aggression while they are performing their workplace duties.

🎯 We provide innovative tailor-made de-escalation training with futuristic approaches and solutions for holistic staff training development.

Why is de-escalation training important for staff, employees business and employees?

🎯 Firstly it is important to improve safety and wellbeing of staff and reduce anxiety of employees when they can encounter aggression or violent behaviour.

🎯AGKK interactive De-escalation training is important as it provides solutions and strategies in diffusing conflicts, or aggression with preventative measures and techniques thus reducing the chances of them from getting worse or potentially violent.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

“With our experienced de-escalation training, staff will be able to adopt preventative strategies to avoid aggressive behaviour escalating. 

When specific behavioural risk has been identified, and understood it is important for staff to adopt and apply evidence-based, positive, proactive and preventive strategies to reduce the impact of aggression or possible violence.”

Let us examine some key ideas of what is de-escalation?

🎯 De-escalation is a human behaviour that is intended to prevent escalation of conflicts. It may also refer to approaches in conflict resolution.

Some De-escalation strategies include respect the personal space of the individual;

Do not get uncomfortably close or block exits. Do not be provocative or respond in anger, be in control and measured. Establish verbal contact calmly with the individual. Be concise and speak in short, easy to understand sentences or phrases.

🎯 De-escalation are techniques that can be used when confronted with violent or aggressive behaviour. De-escalation means “transferring your sense of calm and genuine interest in what the person wants to tell you by using respectful selective, appropriate communication and body language. For example allowing for silence. By letting silence occur, you are giving the person a chance to reflect on what’s happening and how to proceed.

🎯 The goal of de-escalation is to build rapid rapport and a sense of connectedness with an agitated person in order to reduce the likelihood of escalation thus resulting in less aggressive or violent behaviour.

🎯 Staff can be exposed to conflict, aggression or threats which can quickly escalate into more heated or dangerous situations.

But this occupational violence and aggression progression can be disrupted by de-escalation training for employees.

By allowing staff to participate in de-escalation training we help employees cultivate essential de-escalation skills that allows staff to hear others, and respond calmly and productively thus helping reduce anxiety and improve safety and wellbeing of employees.

De-escalation training techniques for staff

AGKK De-Escalation training important strategies for employees:

✅ In our de-escalation training we educate staff techniques how to listen, show empathy and be nonjudgmental.
In our de-escalation training we teach employees to actively listen, not to judge or be dismissive of the feelings of the person in distress. Remember that the person’s feelings are real, whether or not you think those feelings are justified.

✅ In our de-escalation training we teach employees the importance of respect of personal space.
In our de-escalation training we educate staff the need to be aware of their position, posture, and proximity when interacting with a person in distress. Allowing personal space shows respect, keeps you safer, and tends to decrease a person’s anxiety. If you must enter someone’s personal space to provide care, explain what you’re doing so the person feels less confused and less frightened.

✅ In our de-escalation training we show staff how to use Nonthreatening Nonverbals
The more a person is in distress, the less they hear your words—and the more they react to your nonverbal communication. In our de-escalation training we enhance strategies for staff to be mindful of their gestures, facial expressions, movements, and tone of voice. Keeping your tone and body language neutral will go a long way in helping in defusing a situation.

✅ In our de-escalation training we educate staff to remain calm, rational, and professional. 

While you can’t control the person’s behaviour, how you respond to their behaviour will have a direct effect on whether the situation escalates or defuses. Positive thoughts like “I can handle this” and “I know what to do” will help you maintain your own rationality and calm the person down.

✅ In our de-escalation training we teach staff to Focus on Feelings
Facts are important, but how a person feels is the heart of the matter. Yet some people have trouble identifying how they feel about what’s happening to them. Watch and listen carefully for the person’s real message. Try saying something like “I can appreciate how you feel.” Supportive words like these will let the person know that you understand what’s happening—and you may get a positive response.

✅ In our de-escalation training we educate staff to handle challenging questions
Engaging with people who ask challenging questions is rarely productive. When a person challenges your authority, redirect their attention to the issue at hand. Ignore the challenge, but not the person. Bring their focus back to how you can work together to solve the problem.

✅ In our de-escalation training we train staff to set limits and safety boundaries.
As a person progresses through a crisis, give them respectful, simple, and reasonable limits. Offer concise and respectful choices and consequences. A person who’s upset may not be able to focus on everything you say. Be clear, speak simply, and offer the positive choice first.

✅ In our de-escalation training we teach staff to choose their words wisely.
If you can offer a person options and flexibility, you may be able to avoid unnecessary altercations.

✅ In our de-escalation training we identify that employees can allow for silence for reflection.
Sometimes silence assists. It can give a person a chance to reflect on what’s happening, and how they need to proceed. Silence can be a powerful communication medium.

✅ In our de-escalation training we educate staff to strategically allow time for decisions
When a person is upset, they may not be able to think clearly. Give them a few moments to think through what you’ve said. A person’s stress rises when they feel rushed. Allowing time can bring more calm.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

IMPROVE STAFF PERFORMANCE AND SAFETY WITH OUR CUSTOM MADE DE-ESCALATION TRAINING

There is a powerful connection between the de-escalation training of staff learning new skills and improving quality business performance when dealing with occupational violence and aggression.

✅ Research has previously proven that de-escalation training leads to increased profits, higher customer engagement, better staff retention, improved employee engagement and the reduction in stress and anxiety for employees.

Realise your workforce potential with our tailored workplace solutions in de- escalation training for staff when they are faced with occupational violence and aggression.

For businesses and organisations AGKK de-escalation training offers tailored corporate workplace training in response to your specific business challenges and opportunities in improving staff responses and building resilience with proactive, preventative strategies when they are faced with violence and aggression while they are performing their work.

“In a workplace climate of constant change, de-escalation training is a very important key to ongoing success for improving safety and wellbeing.”

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

✅ In our intensive two hour workplace de-escalation training workshops it is our mission to help organisations build the staff skills and strategies required to succeed today and tomorrow when employees are faced with occupational violence and aggression.

🎯 Our de-escalation training targets learning and skills specifically needed for improved performance when staff experience violence or aggression.

Businesses realise periodic continued professional development is key to the sustained performance of their staff.

By identifying specific needs for organisations we are able to set your employees up with techniques and strategies to reach their desired outcomes for employees to deal with

Occupational Violence and Aggression.

Good business is as much about agility and implementation as it is about staff having key practical knowledge and skills.

With our tailored de-escalation training, staff will improve technical competence, cultivate profound understanding, foster strategic prowess, and future-proof their skills and your business when they are faced with violence and aggression.

What is occupational violence and aggression?

Occupational violence and aggression is when a person is abused, threatened or assaulted in a situation related to their work. It might come from anywhere – clients, customers, the public or even co-workers.

What does occupational violence and aggression could look like?

• eye rolling and sneering

• yelling, swearing, calling names

• standing over someone

• spitting, shoving, tripping, grabbing, hitting, punching

• threats of violence, threats with weapons

• sexual assault

These are just some examples of unacceptable behaviour. It can have a negative impact on workers’ physical and mental wellbeing.

Violence and aggression can happen in any industry. It happens more often in health, aged care, disability, youth services, education, law enforcement, retail, hospitality, security, cash-handling, finance and banking.

What can employers do about occupational violence?

De-escalation training helps protect your business and your staff

By law employers must provide a safe environment for their staff

🔴 Businesses and organisations for their employees must provide and maintain a working environment that is safe and free of risks to health, so far as is reasonably practicable. 

🔴 Employers also have a duty ensure that workplace activities don’t endanger other people, such as visitors, clients and the public.

Preventing and managing violence and aggression is part of those duties.

Examples of what you should do:

✅ Identify violence and aggression hazards in your work and assess the risks.

✅ Consult with employees to implement controls to eliminate or reduce the risk of OVA.

✅ Promote a culture that does not accept violence and aggression.

✅ Develop and implement health and safety policies and initiatives focused on OVA.

✅ Support staff development in de-escalation and processes for early intervention and management.

✅ Allocate resources to prevention and management.

✅ Support employees who have been exposed to OVA in the workplace.

Employees

✅ Identify and report all incidents of violence and aggression to your employer. This is important, so your employer knows about it and can take steps to better prevent and manage it in the future. Your employer can also provide you and your colleagues with appropriate support.

✅ Work with your employer on managing risks of violence and aggression. For example, do training and follow work procedures.

✅ Follow work procedures that have been put in place to reduce the risk of occupational violence and aggression incidents occurring.

✅ If you are affected by occupational violence and aggression, seek support from your manager or your workplace.

“Violence and aggression are never OK. Report it to help create a safer workplace.”

Our AGKK de-escalation training solutions is tailored to your business, organisation and employees.

AGKK de-escalation training is engaging and dynamic solution for the delivery of workshop training in occupational violence and aggression management education.

The de- escalation training is designed in accordance with working safely to assist staff in recognising and reacting correctly to, a violent or aggressive confrontation. The learning is highly configurable and designed to facilitate targeted and specifically designed occupational violence and aggression management training to suit each individual business, organisation or facility.

The benefits of occupational violence and aggression de-escalation training to employees include:

🎯 Simple to use and easy to follow and understand

🎯 We can travel to businesses and employees to facilitate and conduct training anywhere in Australia at any time needed.

🎯 Experienced occupational violence and aggression content that is developed and delivered specific for your staff and workplace

🎯 Engaging, innovative and highly interactive learning

🎯 Staff questions concerning occupational violence and aggression are answered immediately with real world solutions

🎯 Learning of emergency occupational violence and aggression procedures that are continuous and sustainable

De-escalation training occupational violence and aggression some course details:

These workshop de-escalation training courses have been developed to provide staff with an understanding of workplace violence and aggression in all organisations and the associated risks, what to do during an incident, and steps that can prevent and minimise violence and aggression.

The de-escalation training workshop and courses will provide employees and workplaces an understanding of:

🎯 The nature of workplace violence and aggression

🎯 Settings and scope including job specific examples of occupational violence and aggression

🎯 An effective solution based, scaffolded, prevention based framework concerning violence and aggression in workplace settings

🎯 Steps staff can take to prepare for and prevent incidents of violence or aggression

🎯 Steps employees can take to manage a person progressing through each phase of the aggression or assault cycle

🎯 Things staff can do to help manage violent or aggressive individuals, and

🎯 The key proactive de-escalation techniques that can used by employees and employers in the event of an occupational violence and aggression incident.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK De-escalation Training Occupational Violence & Aggression Management

Keeping your staff safe from abuse, threats and violence at work.

INNOVATIVE – COMPREHENSIVE – SOLUTIONS

Proactive solutions for Occupational Violence and Aggression 

AGKK De-escalation Training and Violence Prevention is Australia’s leading occupational violence prevention training provider.

We offer de-escalation training and practical training solutions to the growing problem of violent and aggressive behaviour to businesses and organisations throughout Australia; including Brisbane, Sydney, Canberra, Melbourne, Adelaide, Gold Coast and Darwin.

We understand that workplace violence and aggression is having a negative impact on productivity, staff morale and safety.

Employers have a duty of care to have a control plan to help protect their workers and employees. How de-escalation training aids in safer functional practices while staff members are performing their work.

In recent years there has been an increase in workplace violence and aggression towards staff.

Our de- escalation training provides practical solutions are comprehensive in nature, focus on creating safe systems of work and proven de-escalation strategies.

PLAN – PREVENT – PREPARE – PERFORM

AGKK De-escalation Training provides Comprehensive Solutions for Occupational Violence & Aggression

TAILOR-MADE CUSTOMISED SOLUTIONS

DE-ESCALATION STRATEGIES SPECIFIC FOR STAFF

REAL WORLD EVIDENCE BASED SOLUTIONS

AGKK De-escalation Training helping in Maintaining Best Practice for staff when faced with Occupational Violence & Aggression

Innovative approaches to managing and preventing workplace violence through de-escalation training 

AGKK De-escalation training provides solutions to the growing challenge of violence and aggressive behaviour in the workplace.

In our staff and business de-escalation training we enhance:

✅ Improved management of violence, aggression & personal safety strategies

✅ Upgraded general security & safety awareness

✅ Verbal de- escalation techniques

✅ Stressful situation professional response

✅ Attack prevention management

✅ Travel safety and inhospitable environment awareness training

✅ Safety Self Defence

✅ De-escalation training customised for businesses, industry – including government, schools, Universities, healthcare, education, public transport, aviation, local government, resource sector, human relations etc

DE-ESCALATION TRAINING FOR STAFF AND BUSINESSES

We train staff how to communicate with empathy, seeking to both understand and reflect an appreciation for the particular points that are causing the current conflict interaction.

We build upon this with an exploration of emotional mapping (how others may see the world based upon their own experiences), perceptive listening, understanding triggers, and using Assertive politeness to validate emotion and solve issues.

Understanding the communication dynamics, response factors and consequence for actions is essential for successful de-escalation in these Occupational conflict and Aggressive situations.

In our de-escalation training we educate staff with Active Listening skills and showing empathy

Examples include

• Pay attention and limit your distractions
• Show that you’re listening through non-verbal signals like smiles and nods
• Demonstrate open and engaged body language
• Provide verbal prompts like “I see…” and “uh huh…”
• Offer feedback and reflections such as “What I’m hearing is…” or “Sounds like…”
• Defer judgement until you’ve heard the entire story
• Summarise understanding with a statement such as “So I can make sure I’ve understood correctly, what you’re saying is…”

We also educate staff to develop perceptive listening 

Perceptive listening is exclusively focused on understanding the nuances of the conflict in front of you. It’s about identifying all of the information that is being offered – verbally, para-verbally, non-verbally and even in silence. It is immersing ourselves in the reality of another, to fully grasp their point of view.

Through perceptive listening we seek to identify the challenges and concerns of the person communicating.

In our de-escalation training we teach staff …

✅ To project an appearance of calm, confidence and safety.

✅ Slow breathing. By slowing down staff are learning not to escalate the situation.

✅ Collect as much visual information as possible. Everything is communication. The clothing someone is wearing, their posture, their stance, the lines on their face, their tattoos, even their grooming can contain valuable conflict data.

The perceptive listener catalogues all of this. It is important that this is not used to typecast but rather stored as additional values to support or question a future solution.

✅ Pay attention not just to the words that are said, but how they were said. Is their body language and facial expression congruent with the words they are saying? If not, why not? Are they being deceptive? Are they scared? What about their tone of voice? People typically raise their pitch slightly when they are stressed or uncomfortable. This can be another sign of hostility.

✅ Understand the power of silence. A lot of us can be very uncomfortable with silence. But, communication isn’t just the words we say. The spaces between the words can be often be very important as it can help de-escalate the situation.

✅ Perceptive Listening is important in seeking to understand, it can make a stressed out person feel heard, supported and valued. On some occasions, we will need to use

the information we’ve now gathered to decide upon a strategy to manage the situation strategically to get a more favourable outcome.

🎯 FORWARD PLANNING – CUSTOMISED DE-ESCALATION TRAINING

We have a philosophy and mission to be proactive, forward plan and implement as many practical steps as possible to make sure we are able to specifically understand Occupational Violence & Aggression situations specific to your organisation and staff experiences to minimise and reduce and prevent risk. The mindset of our quality de-escalation training revolves around on the fact that we would rather do things in advance, than wait for things to accrue, so we can provide the best de-escalation training possible which is job specific.

🎯 WE STRIVE FOR EXCELLENCE WITH OUR DE-ESCALATION TRAINING

In our De-escalation we strive for excellence and high-performance.

We don’t want to just do the bare minimum.

We have a quality-driven approach, and aim for exceptional customer service.

🎯 INNOVATIVE DE-ESCALATION TRAINING STRATEGIES

We are always looking to be innovative and improve what we do to provide high quality de-escalation training service for our clients.

We’re here to Help Your Business in Mitigating Risks 

We provide Occupational Violence and Aggression Prevention custom made de-escalation training

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this Inquiry Booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK occupational violence prevention, aggression management, OVA training and de-escalation training assists your organisation or business improve the safety and wellbeing of staff and enhance the prevention of workplace violence and aggression.

AGKK de-escalation training understands the safety of your employees and staff in the workplace is of the utmost importance.

✅ We provide experienced, practical relevant OVA training  to create the most innovative and effective training for your staff that will improve their safety, wellbeing and reduce anxiety of staff when they are exposed to occupational violence and aggression.

“At AGKK de-escalation training we examine your current workplace violence and aggression incidents, and procedures, systems, and workplace environment, in order to create an in-depth customised de-escalation training, based on our proven occupational violence and aggression training that is custom made and carefully scaffolded with a focus on desired outcomes and individual, business and company needs.”

🎯 In our custom made de-escalation training we elevate the safety of your staff, clients and customers.

De-Escalation training throughout Brisbane, Queensland and Australia

With our workplace conflict training, de-Escalation training we improve staff safety and Confidence and proactive responses when staff are faced with occupational violence and aggression.

At AGKK de-escalation training we reduce workplace aggression, violence and conflict with our de-escalation workplace conflict training workshops and OVA training courses.

We work with businesses, organisations to improve workplace conflict resolution skills for staff through de-escalating conflict skills workshops and training courses. Through our de-escalation training we improve safety and the welling of staff, employees, clients and customers throughout Brisbane and Australia.

Brisbane and Australia wide de-escalation training workshops and courses are tailor-made for your staff, business and organisation.

We improve time management, resilience and staff proactive management responses when they are faced with violence and aggression in the workplace.

We provide experienced instructional de-escalation training design that is custom made for your staff.

De-escalation training for staff who experience violence and aggression in the workplace

For the safety, wellbeing and resilience of staff it is important for staff to be trained in de-escalation training skills so they have solutions and management techniques that assist them when they are faced with violence and aggression workplace situations.

The process of preventing workplace conflicts from becoming more violent or worse is called de-escalation.

There are many strategies that can be used to de-escalate conflict in its earliest stages. These de-escalation training techniques and strategies will help staff manage and prevent aggression behavioural issues from getting out of control.

They involve staff being mindful and identifying the risk and intervening quickly in a calm, purposeful, proactive and controlled way.

AGKK de-escalation training will help employees understand de-escalation techniques and the stages of workplace conflict escalation. It also teaches employees how to avoid conflicts from escalating.

🎯 The main objective of applying de-escalation training strategies is to diffuse the problematic situation enough that it becomes possible for staff to have a constructive discussion aimed towards a positive outcome.

🔴 Violence and aggression in the workplace towards staff can have profound implications for employee’s mental health, wellbeing, confidence and self-esteem. 

“Our de-escalation training will assist staff with the necessary skills to confidentially

de-escalate violence and aggression in the workplace.

Our de-escalation training and OVA training for staff helps maintain the safety and wellbeing of staff and employees while they are performing their workplace duties.

This de-escalation training workshop/course introduces a range of strategic workplace de-escalation practical strategies, techniques and proactive tools so staff and employees can deter, prevent, manage conflict, aggression or violence, bullying and harassment in the workplace.

AGKK de-escalation training educates staff how to respond professionally and strategically if an incident of occupational violence or aggression was to occur while they are performing their day to day workplace occupational duties.”

OVA training – Occupational violence and aggression training and de-escalation training

Training is integral to building and strengthening knowledge and skills for staff and employees to prevent and manage occupational violence and aggression (OVA).

Workplace Aggression Management and Violence Prevention Training

Staff and employees will be trained to follow the de-escalation safety procedures that are presented in the OVA training to reduce the risk of violence and aggression in the workplace.

“At AGKK de-escalation training we take the training of your staff very seriously we make prior consultation before the training so the training is job specific to your particular staff needs. The training will be tailor-made and will be delivered in positive correlation with your leaning goals and achieve your desired outcomes and goals to improve the safety and wellbeing of staff, clients and customers. ”

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training and OVA training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

In our de-escalation training and OVA training we make sure that the training:

🎯 Meets important business or organisational benefits in reducing and the safe management of violence and aggression in the workplace for staff.

🎯 Satisfy staff needs with solutions and strategies to prevent and effectively manage violence and aggression in the workplace while they are performing their duties.

🎯 Ensure we utilise intensive time available and most cost-effective designs are used.

🎯 Ensure the most appropriate innovative methods of delivery are being utilised

🎯 Has a positive impact on the important organisational outcomes.

🎯 Provide a good return on the training investment.

🎯 Content is current and is presented with the latest effective methodologies for violence and aggression management and prevention.

🎯 We improve and increase the understanding of aggressive and violent behaviour and provide solutions and strategies to engage safely and effectively

🎯 We provide training strategies to manage staff own internal responses to client aggression

AGKK DE-ESCALATION TRAINING PROVIDES HIGH QUALITY VIOLENCE AND AGGRESSION MANAGEMENT, PREVENTION AND SOLUTIONS BASED TRAINING FOR STAFF

OVA training and de-escalation training for staff is important for safety and wellbeing of employees

This occupational violence and aggression management training is usually delivered yearly as a refresher workshop for existing staff and in induction training for new employees.

It is important that staff responses to critical incidents are practiced in the de-escalation training to ensure employees are informed and would know what to do in a workplace conflict or emergency situation. Just as emergency evacuation responses are practiced regularly in the workplace, so should responses to incidents of aggression in the workplace.

It our OVA training we raise awareness of the issues associated with aggression in the workplace.

Information to employees from the de-escalation and OVA training could include:

• The nature and causes of aggression in the workplace in their organisation or industry sector, including potential triggers;
• Suggested measures to prevent such problems occurring, and best practices for their reduction and elimination.

The delivery of workplace violence management training constitutes a central part of the business, organisations and corporate sectors strategy for combating work-related violence and aggression.

There is a growing demand and priority from businesses to provide their staff training in violence management and aggression education. AGKK de-escalation training provides a systematic and experienced effective OVA training for staff.

✅ We provide tailor-made training with clear guidance and education for staff to maintain good practice and necessary preventative techniques and solution based strategies to manage and prevent violence and aggression in the workplace.

Our de-escalation training and OVA training helps OH & S – Employers with their responsibilities

Aggression in the workplace, in any form, is not part of the job.

Employers should provide occupational violence and aggression training to staff to help maintain safety and wellbeing for employees.

Aggression in the workplace is a workplace hazard and employers must take reasonable, practical steps to protect employees and other people in the workplace from aggressive incidents which may injure or harm them.

Occupational Violence and Aggression Management Training

“We work with businesses, organisations and staff across Australia to develop training and education workshops or packages that satisfy specific WHS requirements and implement tailor-made de-escalation staff training workshops or programs to ensure the ongoing effective management of workplace conflict management prevention emergency for occupational violence and aggression management training.”

🎯 AGKK de-escalation training and OVA training has over 20 years of experience in the training of staff in the prevention and the management of violence and aggression in the workplace.

🎯 AGKK de-escalation training provides innovative and practical solutions to improve the proactive actions of staff to be solution based management actions and functions of employees within your business or organisation.

De-escalation training and Occupational Violence and Aggression Management Training in the workplace for all staff and employees

🎯 This de-escalation training workshop, course has been developed to provide staff and employees with an understanding of workplace violence and aggression in the workplace and the associated risks, what to do during an incident, and steps that staff can prevent and minimise violence and aggression. The occupational violence and aggression workshop provides innovative, practical solutions for staff to manage and prevent violence and aggression in the workplace.

This de-escalation training and OVA training will provide staff an understanding of:
🎯 The nature of workplace violence and aggression in all workplace settings, including prevalence and specific workplace incidents that your employees do and could encounter
🎯 The associated solution based frameworks concerning violence and aggression in workplace settings
🎯 Steps employees and staff can take to prepare for and prevent incidents of violence or aggression, including improving the environment situational awareness and techniques to employ and manage violence and aggression as reasonably and safely as possible
🎯 The stages of the assault cycle
🎯 Steps staff can integrate to manage a person progressing through each phase of the aggression or assault cycle
🎯 Strategies that staff can use to help manage violent individuals
🎯 The key safety techniques for  employees to use in the event of an violence or aggression in the workplace.

“Workplace violence and aggression be it physical or psychological has become a workplace problem across Brisbane, Queensland and Australia. It occurs in all workplace settings, and occupational groups. Violence and aggression in the workplace has dramatically gained momentum in recent years and is now a priority concern for businesses and organisations.”

At AGKK de-escalation training and OVA training we provide SOLUTIONS for staff for the effective management and prevention of Occupational Violence and Aggression in the workplace 

Our tailor-made de-escalation training and OVA training provides…

Workplace specific and custom made de-escalation training & OVA training for staff

While we apply key theory components on the occupational violence and aggression training, we also believe in OVA training through real-life workplace examples and role play to improve staff performance and preventative strategies so staff can diffuse and prevent violence or aggression Training is contextualised, captivating and impactful, and our training delivery ensures that staff have a deep understanding of the skills required to operate effectively in their specific work environment and prevent and manage violence and aggression in the workplace effectively.

Proactive de-escalation Strategies for Staff

We ensure a comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective. This ensures that training is delivered in the context to staff in their particular working environment, regardless of whether it is in the field, in an office, or over the phone.

Purposeful & Practical OVA Training & De-escalation training

✅ Our OVA training and de-escalation training integrates theory with a hands-on approach which has a proven  success as a training technique for improving safety for staff so they can proactively manage and prevent workplace violence and aggression.

✅ We enhance that every staff member improves their own personal confidence level and develops de-escalation strategies when dealing with potential violence and aggression in the workplace.

🔴 Scaffolding key components of OVA training and de-escalation training 

Our training is custom made and scaffolded to specific workplaces and roles of staff and the particular workplace incidents of violence and aggression they are exposed to. Our experienced OVA and de-escalation trainers provide practical training that has a proven scaffolded training framework, which is carefully tailor-made to accommodate multiple workplace scenarios of violence and aggression. We are experienced in prevention techniques and solutions, for all workplace staff and their workplace departments. AGKK de-escalation training is passionate about providing training that is professional custom made OVA training for occupational violence, aggression and solution based delivery.

De-Escalation training & OVA Training throughout Brisbane & Australia

AGKK de-escalation training our education of staff has a highly experienced and professional trainers with over 20 years of experience in workplace training and employee education, specialising in de-escalation, OVA and dealing with conflict, violent or aggressive people in the workplace arena.

At AGKK de-escalation training for staff, we believe in a practical, custom made hands-on approach to training of staff in occupational violence and aggression management and prevention which is innovative, interactive and empowering with solutions to all staff and employees. We teach practical tools and solution, preventative techniques in de-escalation strategies that have been tried and tested in multiple real-life workplace situations where staff are exposed to violence and aggression on the workplace.

De-Escalation training, OVA training increases Personal Safety for staff and customers

We provide de-escalation training for all Industries, Staff, Businesses and Organisations 

Whether you require training to deal with difficult people or your employees need to be trained in dealing with occupational violence and aggression, AGKK de-escalation training has specialised training for your business and employees which is fully tailor-made to address your staff needs when managing and preventing occupational violence and aggression in multiple workplace situations.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training and OVA training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

All employers and staff should have an understanding of…

What is Aggression in the Workplace?

“Any incident in which employees and other people are abused, threatened or assaulted at work”

Definition of Aggression in the Workplace

What is a threat in the workplace?

Any statement or behaviour that leads a person to believe they are in danger of being physically attacked. This can be an implied or actual threat to safety, health or well-being.

What is assault or physical attack?

The direct or indirect application of force by a person to the body of, the clothing or equipment worn by, another person, whereby this action creates a risk to health and safety.

De-escalation training & Occupational Violence and Aggression training, OVA Training in the Airline Industry across Brisbane, Queensland and all over Australia 

AGKK provides De-escalation training & Occupational Violence and Aggression training, OVA Training in the Airline Industry across Brisbane, Queensland and all over Australia 

The airline industry has many staff operating within airports and aeroplanes. Airline staff and employees including flight attendants, can deal passengers and customers who can be under the stress of long hours of travel, suspended flights and the confines of airports. Airline passengers can be aggressive and abusive is towards staff. Airlines and airports can be dangerous, whether staff experience conflict in the air, at security gates, or at the front desk or ticket counter. Aggression towards airline staff can be over the phone/email or in person, and physical or verbal.

Regardless of how and where aggression or possible violence occurs, airline staff should be equipped to prevent and manage occupational violence and aggression. To prevent harm, and improve safety and wellbeing airline employees should know how to de-escalate conflict before it occurs, and know what to do if a serious conflict occurs at airports or on the plane. The de-escalation training helps prevent violence and aggression and keeps both staff and the public safe.

De-escalation training & Occupational Violence and Aggression training, OVA Training in Education, Primary Schools, High Schools, Colleges, TAFE and Universities across Brisbane, Queensland and Australia.

De-escalation Training & OVA Training in the Education Industry 

De-escalation training and OVA training in Education

What are some of Benefits and Advantages of De-escalation & OVA Training with AGKK de-escalation training in Education for staff and employees?

Education is a large and complex industry with many types and levels of staff and students in Education.

🎯 The custom made training we provide and teach includes OVA training and De-escalation training techniques will improve the safety and welling of staff and students.

🎯 All staff in education no matter their role will improve safety, wellbeing and reduce anxiety through the de-escalation training and OVA training in education.

🎯 We shape our teaching and education of occupational violence and aggression management and prevention to your specific departmental, industry goals, organisation needs and outcomes, so you can be sure your teachers and all staff in education will receive the best training for their everyday workplace roles.

🎯 In turn, the level of safety and wellbeing of staff and students within your entire organisation will increase.

🎯 Our proactive, proven de-escalation training and OVA training will be of benefit to your education organisation, staff, all employees including teachers, lecturers, auxiliary education staff, education groundsman and students etc

De-escalation & OVA Training in Education for teachers, lectures, administrative staff, students and all employees.

In education institutions and education learning spaces, such as universities and schools, teaching staff and all employees may face situations where students, relatives of students, or even co-workers display difficult behaviour that can cause conflict and stress. Obstacles between students, staff, and educators can cause communication issues to arise and create tension, aggression or stress. For example, if a student receives a bad result on an assignment, and becomes hostile with their teacher or their lecturer. In scenarios such as this, it’s vital for staff to know what to do and how to de-escalate the situation rather than worsen it.

We educate staff with proactive not reactive techniques to de-escalate the situation.

Educators such as teachers and lecturers, and all staff who work within education, must be trained to work with a range of people to ensure the best outcomes for students, and to proactively protect themselves and others when aggressive or possible violent situations could develop.

AGKK de-escalation training and education overarching value is that every staff member and employee has the right to feel safe in their workplace, and all of our training mediums in de-escalation training and occupational violence prevention and aggression management training reflect this.

In AGKK de-escalation training and OVA training our goal is to provide education workers with the confidence to de-escalate conflict to promote safer educational institutions and reduce unnecessary risk. Occupational aggression, in any of its forms – over phone/email or face-to-face, and both verbal and physical abuse – is a rising issue. Our training provides teaching staff and all education employees the best practical and innovative strategies and techniques to keep themselves and others safe.

In our AGKK de-escalation training and OVA training we have trained:

✅ De-escalation training and OVA training for Teachers: kindergarten, preschool, primary and secondary/high school

✅ De-escalation training and OVA training for Vocational education teachers, educators

✅ De-escalation training and OVA training for Special education teachers

✅ De-escalation training and OVA training for Principals, Deputy Principals and other school leadership roles such as heads of departments

✅ De-escalation training and OVA training for Deans and other tertiary-level education institution leadership roles

✅ De-escalation training and OVA training for University lecturers, tutors staff and employees

✅ De-escalation training and OVA training for School and university security guards

✅ De-escalation training and OVA training for TAFE teachers and lecturers

✅ De-escalation training and OVA training for Education administrators and assistants

✅ De-escalation training and OVA training for Librarians

✅ De-escalation training and OVA training for First Aid officers

✅ De-escalation training and OVA training for Counsellors

✅ De-escalation training and OVA training for Educational Volunteers

Training Courses for Education staff, employees and all education workers

De-escalation and advanced tactical communication training

Safety prevention training to keep education staff safe

Safe disengagement techniques for physical behaviour

Phone de-escalation training for administrative staff

OVA Training for education employees

Customised training for specific education roles

At AGKK de-escalation training and OVA training we work with a variety of education organisations, not limited to the following:

✅ Primary and Secondary Schools

✅ Pre-school and Prep schools

✅ Special Education departments and schools

✅ Organisations

✅ Universities

✅ TAFE

✅ Colleges

✅ Community Education

✅ Non-Formal Education Organisations

✅ Other educational industry/skill-specific training organisations

AGKK de-escalation training and OVA training for education institutions and education industries helps staff deal with aggressive situations, as well as prevent them.

🎯 This reduces risk for all people involved in the organisation – teachers, students, staff, and the public. With a greater sense of awareness, your staff will be able to work together, using OVA training, de-escalation and more, to create a safer learning and classroom environment.

🎯 Educators and teachers will understand legalities, policies and procedures to ensure they resolve conflict not only effectively, but safely. This brings staff members and employees peace of mind, reducing stress and anxiety and boosting their ability to provide excellent educational services.

De-escalation training & Occupational Violence and Aggression training, OVA Training in The Aged Care Industry across Brisbane, Queensland and all over Australia 

De-escalation training & OVA Training in Aged Care

Aged Care staff and workers can face many difficult scenarios with clients, family members of clients, or other workers, particularly when dealing with elderly people who have mental or physical conditions which make them prone to anxiety and/or hostility. Assisting the elderly can both be a highly demanding and highly rewarding role for staff.

Whether staff work in an aged care facility, hospital, or visit clients at home, there are many cases that can arise where aggression occurs and needs to be managed safely and appropriately. It’s extremely important that staff are able to handle such situations and keep themselves, all employees, their clients and the public safe.

At AGKK de-escalation training and OVA de-escalation training, we believe that all staff and employees should feel safe in their occupation and workplace, with the ability to de-escalate or manage altercations professionally and ethically with minimum complications. For more than twenty years we have successfully trained staff across industries to help give them the confidence and ability to reduce risk and increase safety for themselves and others. Workplace conflict can be physical or verbal, and be face-to-face, over the phone or by email. No matter which kind of aggression an employee is dealing with, they should have the skills and solutions to get through the situation safely and calmly.

At AGKK de-escalation training and OVA training we have trained and worked with a variety of aged care staff, employees and workers with roles such as:

✅ De-escalation training and OVA training for Aged Care Administration/Front Desk

✅ De-escalation training and OVA training for Aged Care Cleaners

✅ De-escalation training and OVA training for Aged Care Medical staff

✅ De-escalation training and OVA training for Aged Care Clinical Workers

✅ De-escalation training and OVA training for Aged Care Community Support staff

✅ De-escalation training and OVA training for Aged Care Cooking staff

✅ De-escalation training and OVA training for Aged Care Delivery employees

✅ De-escalation training and OVA training for Aged Care Doctors

✅ Aged Care Nurses

✅ De-escalation training and OVA training for Aged Care Personal Hygiene staff

✅ De-escalation training and OVA training for Aged Care Program coordinator

✅ De-escalation training and OVA training for Aged Care Rehabilitation staff

✅ De-escalation training and OVA training for Aged Care Security employees

✅ De-escalation training and OVA training for Aged Care Transportation drivers

✅ De-escalation training and OVA training for Aged Care Bus drivers

✅ De-escalation training and OVA training for Aged Care Volunteer employees

Although there are a wide range of roles for staff in the aged care industry, our extensive de-escalation training experience in occupational violence and aggression gives us the ability to train all types of staff and employees who work in aged care.

Conflict or aggression in aged care may occur due to cultural differences with clients, upset family members, clients with physical or mental disabilities, disagreements with other aged care workers, language barriers, and more.

At AGKK de-escalation training and OVA training we work with businesses and organisations large and small, across all industries, and pride ourselves on being leaders in the de-escalation training and OVA safety training for staff all across Brisbane, Queensland and all over Australia.

🎯 After receiving our training, the businesses and organisations we work with become safer places, with staff having proactive de-escalation skills and aggression and violence management preventative skills when dealing with aggression in the workplace.

🎯 We have proven performance in our training in increasing the safety of employees, clients, and the public, significantly reducing the risk of harm and improving the wellbeing and safety of staff and clients.

AGKK de-escalation training has an impressive workplace record in the successful delivery of the following in Aged Care settings OVA Training customised to workplace requirements

✅ Staff and employee personal Safety Training

✅ Aggression and Violence management and prevention

✅ Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

✅ Face-to-face interactive innovative de-escalation training and OVA training

✅ Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

De-escalation training and OVA training Courses for Aged Care Workers

AGKK de-escalation training education services including:

✅ First responders, Emergency Response Team training and the development improved risk management strategies and responses

✅ Solution based practical Response Training

✅ De-escalation and Advanced Tactical de-escalation Communication Training

✅ Customised de-escalation training and OVA Training for clinical roles

We work and conduct de-escalation training and OVA training to a wide range of aged care organisations, not limited to the following:

✅ Aged Care Food delivery businesses

✅ Aged Care Help at home

✅ Aged Care Short- term care

✅ Aged Care House hold cleaning

✅ Aged Care Home assistance

✅ Aged Care Home maintenance

✅ Aged Care Home pathology

✅ Aged Care In-home Care

✅ Aged Care Mental Healthcare

✅ Aged Care Nursing Homes

✅ Aged Care Privately Funded Care

✅ Aged Care Residential Villages

✅ Age care facilities

✅ Aged Care Respite Care

✅ Aged Care State-Run Care

✅ Aged Care Transition Care

✅ Aged Care Transport Companies

De-escalation training & Occupational Violence and Aggression training, OVA Training in Hospitality Industry and Hospitality Services across Brisbane, Queensland and all over Australia 

Extensive De-escalation training & OVA Training for the Hospitality Industry 

De-escalation Training and OVA Training in Hospitality Services

In the hospitality industry, including Hotels, Clubs, Motels, and Live entertainment venues etc staff may often deal with people who are tired, angry and/or under the influence of alcohol or drugs. There may also be increased tension with recent guidelines from the government restrictions that can cause workplace conflict between staff and customers. Sometimes staff themselves can become anxious or flustered if a patron or customer is being difficult or aggressive. These risks seem to be growing and staff need solutions and training on how to prevent and manage aggression and possible violence in the workplace.

Aggressive situations – whether they are in person, over the phone or email, and physical or verbal – are unfortunately rising in occurrence across all businesses, organisations and industries all over Australia. Without staff having the correct training, these workplace conflict scenarios are even more likely to happen, and can have serious impacts on employees and productivity. Staff must learn how to proactively de-escalate conflict before it becomes serious.

AGKK de-escalation training teaches staff the skills they need to feel safe in their workplace. Many employers are providing OVA training for all their employees as it meets their legal obligations in providing a safe workplace environment for their staff as reasonably as possible.

Our OVA training helps improve staff confidence in managing aggressive behaviour, significantly reducing the number of altercations that may occur on a daily basis in all workplaces. This increases safety for both employees, clients and customers.

Our de-escalation training and OVA training systematically covers everything staff need to know in regards to conflict management and solution driven resolution – specific to your business, industry and organisation, and including working with a wide range of customers and patrons.

In our hospitality de-escalation training and OVA training we train:

✅ De-escalation training and OVA training for Hospitality Check in Attendants

✅ De-escalation training and OVA training for Hospitality Baristas

✅ De-escalation training and OVA training for Hospitality Bartenders

✅ De-escalation training and OVA training for Hospitality Cooks and Chefs

✅ De-escalation training and OVA training for Hospitality Butlers

✅ De-escalation training and OVA training for Hospitality Cleaning staff

✅ De-escalation training and OVA training for Hospitality Delivery Drivers

✅ De-escalation training and OVA training for Hospitality Event Planners and Managers

✅ De-escalation training and OVA training for Hospitality Front-Desk/Reception Staff

✅ De-escalation training and OVA training for Hospitality Hosts

✅ De-escalation training and OVA training for Hospitality Housekeeping Staff

✅ De-escalation training and OVA training for Hospitality Managers and Supervisors

✅ De-escalation training and OVA training for Hospitality Owners

✅ De-escalation training and OVA training for Hospitality Porters

✅ De-escalation training and OVA training for Hospitality Sales and Marketing Staff

✅ De-escalation training and OVA training for Hospitality Valet Attendants

✅ De-escalation training and OVA training for Hospitality Staff Waiters

Hospitality covers a wide range of customer services, with many types of employees and staff with different roles and responsibilities. We are experienced and confident in training all staff and working with them to understand their needs. Bernie the chief instructor and founder had more than 20 years’ experience in working in Hospitality in Sydney in very demanding hospitality workplace situations.

AGKK de-escalation training has more than 20 years of experience across a vast range of hospitality industries, with businesses and organisations big and small and staff with varied hospitality workplace roles.

This has allowed us to fully understand the ways different businesses and organisations need de-escalation training, occupational violence and aggression management training, because each business and staff member faces different scenarios and requires different methods to de-escalate conflict in the workplace. We take time before we start the training to work with managers and employers to understand your organisation in depth – both the day-to-day operations, and the roles of employees – to give the best training possible, with customised role-playing solution based scenarios.

AGKK de-escalation training has a proven track record in the successful delivery of the following to hospitality services:

✅ Personal Safety Training

✅ Aggression and Violence management and prevention

✅ Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

✅ Face-to-face interactive innovative de-escalation training and OVA training

✅ Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

De-escalation training & Occupational Violence and Aggression training, OVA Training workshops Courses for Hospitality Workers and staff

✅ De-escalation and Advanced Proactive Communication skills Training

✅ Physical safe disengagement Self Defence Training

✅ Phone De-escalation Training

✅ Customised de-escalation Training for specific staff roles in the hospitality industry

AGKK de-escalation training and OVA training, train and work with a variety of hospitality organisations, not limited to the following:

✅ Bars, Dance Clubs and Nightclubs

✅ Motels and Hotels

✅ Coffee vans delivery

✅ Food service delivery

✅ Holiday Resorts

✅ Uber drivers

✅ Menu log drivers

✅ Taxi drivers

✅ Catering Businesses

✅ Party celebration providers

✅ Conference and Business Event Locations/Staff

✅ Delivery Services

✅ Event Locations

✅ Fast Food Restaurants

✅ Airbnbs and Bed & Breakfasts

✅ Restaurants and Cafés

✅ Tourism, Entertainment and Recreation Facilities

De-escalation training & Occupational Violence and Aggression training, OVA Training for Emergency Services across Brisbane, Queensland and all over Australia 

Extensive De-escalation training & OVA Training for Emergency Services 

De-escalation & OVA Training in Emergency Services

Emergency services staff, employees and workers tend to face many life-threatening situations, often on a daily basis while they are performing their workplace duties. Many emergency service staff experience a high frequency of occupational violence and aggression. These employees can work in high-pressure roles, dealing with altercations with aggressive people can be not only be stressful, but highly dangerous. It is therefore a major benefit to emergency services workers and staff to be trained with the proactive and preventative skills to de-escalate a situation and safely manage and resolve conflict in the workplace. The OVA training helps them to keep staff, employees and those around them safe.

Many emergency service staff experience occupational violence and aggression towards them. Aggressive workplace situations may be physical, verbal, or both. In all workplace situations, it’s vital that emergency services employees and workers know how to safely manage and prevent them when violence and aggression occurs. All emergency employees deserve to feel safe and know how to safely disengage from aggression and violence and reasonably protect themselves to reduce harm to all involved. AGKK de-escalation training teaches not only how to deal with violence, aggression or conflict situations, but how to reduce the risk of them occurring in the first place and have strategic safety solutions that they can draw upon. This keeps staff confident and gives them peace of mind, allowing them to feel safer and enhance their wellbeing while staff are performing their work duties and enabling employees to do their job better.

AGKK de-escalation training and OVA training have trained many emergency staff and employees:

✅ De-escalation training and OVA training for Police Officers

✅ De-escalation training and OVA training for State Police Officers

✅ De-escalation training and OVA training for Federal Police Officers

✅ De-escalation training and OVA training for Correctional Officers

✅ De-escalation training and OVA training for Home visit Doctors

✅ De-escalation training and OVA training for Ambulance Officers

✅ De-escalation training and OVA training for Age care staff and workers

✅ De-escalation training and OVA training for Hospital staff

✅ De-escalation training and OVA training for Doctors surgery staff

✅ De-escalation training and OVA training for Fire and Rescue Officers

✅ De-escalation training and OVA training for SES Workers

✅ De-escalation training and OVA training for St John Ambulance staff and employees

✅ De-escalation training and OVA training for Security staff and workers

✅ De-escalation training and OVA training for Security Guards

✅ De-escalation training and OVA training for Correctional officers and Staff

✅ De-escalation training and OVA training for Prison guards

✅ De-escalation training and OVA training for Surf Life Savers

✅ De-escalation training and OVA training for First responders

✅ De-escalation training and OVA training for Tow truck drivers

✅ De-escalation training and OVA training for Paramedics

✅ De-escalation training and OVA training for Nurses

✅ De-escalation training and OVA training for Doctors

✅ De-escalation training and OVA training for Chemist staff

✅ De-escalation training and OVA training for Pharmacy workers

✅ De-escalation training and OVA training for Pharmacists

Within the emergency services industry, employees and staff often exposed to individuals, clients and people who may be injured and in pain, or are under the influence of medication, drugs or alcohol, or otherwise experiencing high stress and panic. They may also face aggression or violence when communicating or trying to help people under stress or individuals with mental or physical illnesses making clear communication difficult. This means workplace conflict, violence, aggression altercations can occur quite frequently, and it’s extremely vital for staff to know how to de-escalate a situation and keep the people they are assisting calm and themselves are others safe.

AGKK de-escalation training experience across many industries, businesses and organisations gives us the ability to train your staff regardless of the operations of your employee team, and the types of workplace conflict situations that may be common in a particular workplace.

We are the premier training and education providers in de-escalation training, OVA training and work with businesses and organisations of all sizes in all industries. The high-pressure and fast-paced environment of emergency services is no different.

We have a wide range of experience in training staff in many workplace situations and are confident that our occupational violence and aggression management training can significantly improve the level of safety of your staff. The businesses, corporations and organisations we train become safer workplaces, in which staff, all employees and members of the public have a reduced level of risk and improved safety.

SUCCESS IN OVA TRAINING IN EMERGENCY SERVICES AND THE EMERGENCY INDUSTRY

AGKK de-escalation training has a proven track record in the successful delivery of the following to emergency services:

Personal Safety Training

Aggression and Violence management and prevention

Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

Face-to-face interactive innovative de-escalation training and OVA training

Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

Training Courses, Training Programs and Workshops for Emergency Service Workers and Employees

AGKK de-escalation training education services including first responders, Emergency Response Team training and the development improved risk management strategies and responses

Solution based practical Response, techniques and strategies for occupational violence management Training

De-escalation and Advanced Tactical de-escalation Communication Training

Customised de-escalation training and OVA Training for a wide range of workplace roles in the emergency services industry

De-escalation training & Occupational Violence and Aggression training, OVA Training for Not for Profit Organisations across Brisbane, Queensland and all over Australia 

De-escalation & OVA Training in Not for Profit Organisations

AGKK de-escalation training and OVA training help train staff in occupational violence and aggression management techniques and strategies in many not for profit organisations.

In many not-for-profit organisations, staff and employees often work closely with individuals and can be at risk of facing agitated people who cause incidents of possible violence and aggression. All staff should feel safe in their workplace, and will train staff in your organisation to give employees and volunteers the strategies, skills and proactive solutions to reduce the risk of workplace conflict and deal with incidents ethically and appropriately, increasing safety throughout your organisation for staff, employees, volunteers, and the general public.

Aggression or conflict in the workplace can occur at any time including face-to-face, over the phone or by email, and may be physical and/or verbal.

We educate and train staff the proactive strategies to resolving workplace conflict effectively.

AGKK de-escalation training covers all types of aggression and violence that may occur in your organisation. We train staff and volunteers how to deal with workplace conflict, educate employee’s proactive and preventative strategies to help reduce violence and aggression occurring in the workplace. Staff will become confident in their workplace skills to deal with aggressive people, improving their wellbeing and allowing them to feel safe while they are performing their workplace duties.

AGKK de-escalation training have trained many not for profit staff and employees:

✅ De-escalation training and OVA training for Office and Administrators and Front-Desk staff and employees

✅ De-escalation training and OVA training for Board Members

✅ De-escalation training and OVA training for Middle managers

✅ De-escalation training and OVA training for Corporate Staff

✅ De-escalation training and OVA training for Counsellors

✅ De-escalation training and OVA training for Fundraising/Financial Staff

✅ De-escalation training and OVA training for Grant employees

✅ De-escalation training and OVA training for Health Workers

✅ De-escalation training and OVA training for Human Resources (HR) Staff

✅ De-escalation training and OVA training for Marketing/Communications Staff

✅ De-escalation training and OVA training for Accountants and financial assistants

✅ De-escalation training and OVA training for Emergency Coordinators

✅ De-escalation training and OVA training for Public Relations Staff

✅ De-escalation training and OVA training for Retail Staff (i.e. op shop workers)

✅ De-escalation training and OVA training for Workplace Supervisors/Leaders/Managers

✅ De-escalation training and OVA training for Volunteers

✅ De-escalation training and OVA training for Youth/Child Workers and staff

And many more staff

The workplace situations for staff, employees and volunteers in not for profit organisations can be quite difficult, but some common examples of challenging behaviour are misunderstanding caused by communication barriers, such as English as a second language for clients, disagreements over services provided, irritated customers in retail stores, or conflict aggression of violence occurring with those clients or individuals are affected by drugs and alcohol.

AGKK de-escalation training has extensive training experience many organisations, businesses and industries and tailor-making the training to a variety of businesses and different organisations’ that require specific OVA training needs for their staff.

We train employees with OVA training strategies and techniques in identifying and spotting the signs of aggression or possible violence and teaching staff in how to de-escalate or prevent a situation before a workplace conflict occurs. Employees and staff can have the peace of mind in the knowledge that they can deal with dangerous situations with angered people and de-escalate workplace conflict effectively.

AGKK de-escalation training has a proven track record in the successful delivery of the following in not-for-profit settings:

Personal Safety Training for staff

Aggression and Violence management and prevention training for employees

Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

Face-to-face interactive innovative de-escalation training and OVA training

Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

Delivery of occupational violence and prevention training to a range of different not-for-profit staff

Training Courses for not for a profit staff, volunteers, employees and workers

Training workshops Courses for not for profit employees, workers and staff

De-escalation and Advanced Proactive Communication skills Training

Physical safe disengagement Self Defence Training

Phone De-escalation Training

Customised de-escalation Training for specific staff roles in the hospitality industry

Customised Training for various specific roles in not-for-profit organisations

We have provided De-escalation training & Occupational Violence and Aggression training for a wide range of not-for-profit organisations, not limited to the following:

✅ De-escalation training and OVA training for RSPCA staff

✅ De-escalation training and OVA training for Animal Rescue/Rehabilitation staff

✅ De-escalation training and OVA training for Charities

✅ De-escalation training and OVA training for Community Health Care staff

✅ De-escalation training and OVA training for Environmental education centres staff

✅ De-escalation training and OVA training for Safety officers and staff

✅ De-escalation training and OVA training for Community Social centres staff & volunteers

✅ De-escalation training and OVA training for Council community centres

✅ De-escalation training and OVA training for Sports/Recreation staff and employees

✅ De-escalation training and OVA training for Sporting and recreational clubs

✅ De-escalation training and OVA training for Community service organisations

✅ De-escalation training and OVA training for Professional and business associations

✅ De-escalation training and OVA training for Cultural and social societies.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training and OVA training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

De-escalation training & Occupational Violence and Aggression training, OVA Training in the Service Industry across Brisbane, Queensland and all over Australia 

De-escalation & OVA Training in the Service Industry

Service industry employees, staff and workers sometimes are exposed to various kinds of aggressive situations in the workplace.

Many service workers, staff and employees experience occupational violence and aggression towards them. Aggressive workplace situations may be physical, verbal, or both. In all workplace situations, it’s vital that service employees and workers know how to safely manage and prevent them when violence and aggression occurs. All service employees deserve to feel safe and know how to safely disengage from aggression and violence and reasonably protect themselves to reduce harm to all involved. AGKK de-escalation training teaches not only how to deal with violence, aggression or conflict situations, but how to reduce the risk of them occurring in the first place and have strategic safety solutions that they can draw upon. This keeps staff confident and gives them peace of mind, allowing them to feel safer and enhance their wellbeing while staff are performing their work duties and enabling employees to do their job better.

Workplace conflict may be caused by an upset customer or client, a disagreement with another service industry contractor, or even road rage incident while driving a service business car to a workplace location. Communication barriers can arise due to differences in age, culture and language. Due to the dangers apparent in many service-based jobs, such as trades, many safety measures have to be taken into consideration by workers.

With de-escalation training and OVA training service industry staff can become more confident and able to deter and prevent conflict or violence and aggression in the workplace.

AGKK de-escalation training and OVA training have provided workplace conflict training for a wide range of service industry staff and employees, including the following examples:</strong

✅ De-escalation training and OVA training for Construction workers

✅ De-escalation training and OVA training for Builders

✅ De-escalation training and OVA training for Air conditioning technicians

✅ De-escalation training and OVA training for Carpenters

✅ De-escalation training and OVA training for Electricians

✅ De-escalation training and OVA training for Engineers

✅ De-escalation training and OVA training for Heavy Equipment Operators

✅ De-escalation training and OVA training for Landscapers

✅ De-escalation training and OVA training for Security Staff

✅ De-escalation training and OVA training for Mechanics

✅ De-escalation training and OVA training for Locksmiths

✅ De-escalation training and OVA training for Panel beaters

✅ De-escalation training and OVA training for Mobile Mechanics

✅ De-escalation training and OVA training for Painters

✅ De-escalation training and OVA training for Plumbers

✅ De-escalation training and OVA training for Repairers

✅ De-escalation training and OVA training for Computer Technicians

There is a vast array of service industry groups and organisations with a variety of workplace conflict situations that can occur to employees in regard to occupational violence and aggression.

AGKK de-escalation training has over 20 years of experience in OVA training for staff in the prevention and the management of violence and aggression in the workplace.

AGKK de-escalation training provides innovative and practical solutions to improve the proactive actions of staff to be solution based management actions and functions of employees within your business or service industry or organisation.

AGKK de-escalation training is very experienced to provide the specific OVA training needed by your staff and your business and offer very practical and job specific, solution based training methods for your staff.

We create tailor- made OVA training for your employees with practical role-playing scenarios for your staff so they can practise real situations that may occur, giving them the best training possible to keep them safe from occupational violence and aggression.

AGKK de-escalation training and OVA TRAINING has a proven track record in the successful delivery of the following in the service industry:

🎯 De-escalation and OVA (Occupational Violence and Aggression) Training Frameworks tailor-made to your staff and their workplace

🎯 Personal Safety Training for staff

Aggression and Violence management and prevention training for employees

🎯 Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

🎯 Face-to-face interactive innovative de-escalation training and OVA training

🎯 Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

🎯 Delivery of occupational violence and prevention training to a range of different service industry staff

🎯 De-escalation training workshops, OVA Training Courses and Programs for Service Industry & Construction employees, Staff and Workers

🎯 De-escalation and OVA Training workshops customised for staff and to the workplace environment

🎯 Remote Working Personal Safety

🎯 Physical Intervention Training

🎯 Phone De-escalation

🎯 OVA and Restraint Training

🎯 Tailor-made training for various service industry roles

AGKK de-escalation training and OVA training with a variety of service industry organisations, including the following examples:

✅ Building companies and Construction Corporations

✅ Entertainment Services Industries

✅ Live Entertainment Venues and Industries

✅ Hotels and Motels

✅ Health and Beauty Service Companies

✅ Hospitality Services

✅ Professional Services

✅ Sports Services

✅ Technical Organisations

✅ Trades Industries

✅ Transportation Services

✅ Travel/Tourism Services

✅ Engineering service industries

De-escalation training & Occupational Violence and Aggression training, OVA Training in the Retail Industry across Brisbane, Queensland and all over Australia 

Retail Industry De-escalation training & OVA Training for staff and employees 

In our de-escalation training and OVA training we train staff to safely and effectively manage and de-escalate difficult customers or clients in the retail industry.

Retail sales and retail customer service teams sometimes have the difficult task of managing customers and keeping them happy. With workplace aggression and violence on the increase training of retail staff and retail employees on how to manage difficult customers is vital for improving sales and the safety and wellbeing of retail employees and customers.

🎯 With our AGKK tailor-made de-escalation training and occupational violence and aggression training employees will learn proactive strategies to navigate confrontational, aggressive or violent customers.

🎯 We provide job specific practical training that utilises, motivates and assists employees by practicing de-escalation tactics by simulating real-life workplace conflict experiences with customers. 

This instructor led training is where employees complete a role play with a co-worker (one learner is the salesperson and the other is the customer).

Staff first watch their instructors complete the job specific workplace conflict scenario activity, then complete it themselves and receive guided worthwhile feedback.

This training helps employees learn how to make the right choices in high-stress situations without jeopardising the reputation or sales process of their workplace.

Retail workers and retail staff face many customers on a daily basis, with a range of attitudes, communication styles, cultures and needs.

When an individual, client or customer become upset with a purchase or with the retail service level of a store, they can sometimes become angry, aggressive and even violent. It is also likely that retail staff and workers will deal with cases of theft, and need to know how to best deal with such incidents to keep themselves safe and not escalate a potentially dangerous situation.

In the retail industry workplace occupational conflict, violence and aggression may be caused by an upset customer or client, a disagreement with another retail industry employee, or even a retail customer not being satisfied with a delivery. Communication barriers can arise due to differences in age, culture and language. Due to the dangers apparent in many retail jobs, such as shop assistants staff, many occupational violence and aggression training safety measures have to be taken into consideration by employers, employees and all workers.

🎯 With de-escalation training and OVA training retail staff can become more confident and able to deter and prevent conflict or violence and aggression in the workplace. 

We train retail staff in occupational violence and aggression management and prevention techniques in how to deal with workplace conflict appropriately.

🎯 Reducing and preventing risk for employees in workplace conflict is the most important aspect of our training, to give all staff the peace of mind that themselves, their co-workers, and their customers are safe.

We have provided de-escalation training and OVA training for a wide range of retail industry staff and employees, including the following examples:

🎯 De-escalation training and OVA training for Pharmacy staff

🎯 De-escalation training and OVA training for Retail shop assistants

🎯 De-escalation training and OVA training for Retail customer service staff

🎯 De-escalation training and OVA training for Advertising & Marketing Staff

🎯 De-escalation training and OVA training for Retail sellers and buyers

🎯 De-escalation training and OVA training for Retail Cashiers

🎯 De-escalation training and OVA training for Cleaners

🎯 De-escalation training and OVA training for Retail Customer Service employees

🎯 De-escalation training and OVA training for Retail Sales Representatives

🎯 De-escalation training and OVA training for Floor retail Staff

🎯 De-escalation training and OVA training for Human Resources Staff

🎯 De-escalation training and OVA training for Retail Inventory Managers

🎯 De-escalation training and OVA training for Maintenance Workers

🎯 De-escalation training and OVA training for Retail Managers & Team Leaders

🎯 De-escalation training and OVA training for Merchandisers

🎯 De-escalation training and OVA training for Retail Sales Associates

🎯 De-escalation training and OVA training for Security Guards

🎯 De-escalation training and OVA training for Retail Floor Stockers

🎯 De-escalation training and OVA training for Warehouse staff and Workers

And many more retail staff and employees

AGKK has over 20 years’ experience in training staff in occupational violence and aggression management and prevention. With this experience we provide your retail staff with the best techniques and training methods for retail employees and workers.

We construct and provide customised training that is specific for your staff. This includes specific role-playing scenarios of situations they are likely to face. 

In our tailor-made OVA training we train all levels of staff, in businesses that are large and small entities. The priority of our training is to promote occupational safety to all, allowing every worker – whether they are owner, the CEO of a large retail company or floor staff in a small shop – to feel at ease in their workplace know how to manage and prevent occupational violence and aggression.

AGKK de-escalation and aggression management training has an impressive training performance in the successful delivery of the following training in the Retail Industry:

✅ De-escalation and OVA (Occupational Violence and Aggression) Training which is tailor-made to your staff and your workplace.

✅ Personal Safety Training for staff and De-escalation training and OVA training for employees.

✅ Aggression and Violence management and prevention training for employees

✅ Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials

✅ Face-to-face interactive innovative de-escalation training and OVA training

✅ Evaluation methodology combined with solutions to occupational violence and aggression in the workplace

✅ Delivery of occupational violence and prevention training to a range of different service industry staff through Brisbane and Australia

OVA Training, de0escalation training and aggressive management Workshops, Courses for Retail Workers

✅ De-escalation and Advanced Proactive Communication skills Training for retail staff

✅ Physical safe disengagement Self Defence Training for retail staff

✅ Phone De-escalation Training for retail employees

✅ Customised de-escalation Training for specific staff roles in the retail industry

✅ Tailor made OVA Training for various specific staff roles in the retail industry

✅ Tailor-made Training for employees in the retail industry

We provide OVA training and work with a variety of retail stores and retail employees including examples such as:

🎯 De-escalation training and OVA training for Retail Department Stores

🎯 De-escalation training and OVA training for Discount retail Stores

🎯 De-escalation training and OVA training for Retail Electronic stores

🎯 De-escalation training and OVA training for Retail Fashion shops

🎯 De-escalation training and OVA training for Food (supermarkets, grocery stores, fast food, bakeries, butchers, convenience stores and smaller food retailers)

🎯 De-escalation training and OVA training for Garden Centres

🎯 De-escalation training and OVA training for Gifts/Souvenirs

🎯 De-escalation training and OVA training for Homewares and Furniture Retail staff

🎯 De-escalation training and OVA training for Jewellers/Accessories Retail staff

🎯 De-escalation training and OVA training for Retail Music retail store staff

🎯 De-escalation training and OVA training for Pet Care and Pet Grooming staff

🎯 De-escalation training and OVA training for veterinary staff

🎯 De-escalation training and OVA training for Second-Hand/Op-Shops

🎯 De-escalation training and OVA training for Sports warehouses and stores retail staff

🎯 De-escalation training and OVA training for Retail Toy stores staff

Work-related violence is now considered by many as one of the most serious occupational hazards facing staff working in many retail businesses and retail organisations. With the growing evidence of the scale of the problem and the damage it causes, a number of strategic OVA training workshops and courses in occupational violence and aggression prevention have been launched by AGKK de-escalation training to meet this challenge for staff. We provide training solutions to prevent and manage work-related violence and aggression to improve the safety and wellbeing if staff.

We provide high quality de-escalation training and OVA training for all staff and employees.

De-escalation training and OVA training is important for all staff, businesses and organisations

Workplace violence and aggression, like all psychosocial hazards at work, can be most effectively managed within a proactive and problem-solving approach where the process of developing a safe work environment is continuous. This proactive approach to the management of workplace violence is reflected in the legislative framework governing health and safety at work (see below):

Health and safety legislation places many important responsibilities on employers to protect their staff and others using their premises. Under the Health and Safety at Work Act 1974, employers have a legal duty to ensure, so far as is reasonably practicable, the health, safety and welfare at work of their employees. The Management of Health and Safety at Work Regulations 1999 also require employers to consider the risks to employees, including protecting employees from exposure to reasonably foreseeable violence.

Employers must:

✅ Establish the significance of the risk of violence and aggression;

✅ Identify what can be done to prevent or control the risk; and

✅ Produce a clear management plan to achieve this.

✅ Provide information, instruction and training

Employers are required to provide information (e.g. emergency response procedure), instruction, training (e.g. diffusing customer aggression and conflict) and supervision to their employees so that they are not exposed to psychological risk factors that may lead to work-related stress. Refer to Section 19(1) (b) Occupational Safety and Health Act 1984.

At AGKK De-escalation training and OVA training we assist employers and businesses with meeting staff training requirements

Some examples of AGKK OVA training and occupational violence and aggression management and prevention training objectives:

To develop awareness on aggression in the workplace, the risk factors and sources of aggression

•Gain an overview of the control measures in place to reduce the risk of harm to health and injury to yourself and others

•Know the procedure for managing aggression in the workplace incidents

•Know where to access support and help, if required

AGKK de-escalation training and OVA training plays a key role in preventing and managing aggression in the workplace. 

OVA training is important for maintaining the safety of staff and professionals.

“We work together with employers, businesses and organisations to prevent and manage aggression and violence in the workplace. 

We assist employers, businesses and organisations with yearly training of their staff in intensive two hour OVA training workshops that improve the safety and well-being of staff and employees when they are faced with occupational violence and aggression in the workplace.”

Employers have a responsibility to their staff.

The Occupational Safety and Health Act 1984 (OSH Act) places a duty of care on employers and persons in control of workplaces to provide safe and healthy workplaces so employees and others at the workplace are not exposed to hazards.

In our AGKK de-escalation training we assist employers in enhancing a culture of safety and proactive procedures of staff when dealing with occupational violence and aggression.

In our de-escalation training and OVA training we assist employers with

What are the key components of Workplace Violence Training?

What is OVA training?

Occupational Violence and aggression training

What is Occupational Violence?

What is de-escalation training?

How can a staff member de-escalate a situation when a customer or client is angry or agitated?

In our OVA training “Occupational violence and aggression training” we train staff many essential proactive and preventative strategies.

When there are signs of anger or verbal aggression in a customer, client or individual it is important to remember that employees should:

🎯 A staff member needs to stay calm

🎯 As am employee you need to identify that anger may be a sign that the person is in distress, experiencing fear or frustrated

🎯 As a staff member you should not raise your voice to the aggressor as this will make them more enraged

🎯 As a staff member effective communication skills are the key to settling, resolving and de-escalating a situation.

At AGKK OVA training and de-escalation training we educate staff to use the strategies below to de-escalate a situation:

✅ Listen to what the issue is and the person’s concerns.

✅ Offer reflective comments to show that you have heard what their concerns are.

✅ Wait until the person has released their frustration and explained how they are feeling.

✅ Look and maintain appropriate eye contact to connect with the person.

✅ Incline your head slightly, to show you are listening and give you a non-threating posture.

✅ Nod to confirm that you are listening and have understood.

✅ Express empathy to show you have understood.

✅ As a staff member it is not your job to stop the person being angry, but these de-escalation training steps may help to make the person feel calmer. It is only then that an employee can look at how to deal with the situation and the customer, client or individuals concerns.

“Workplace violence management training,  OVA training “ Occupational violence and aggression training” helps prepare your employees during any act or threat of physical violence, harassment, intimidation, or other dangerous behaviour that may occur at work.”

AGKK De-Escalation, OVA & Personal Safety training

Training for All Businesses, Corporations, Industries and Staff and employees

In many businesses and organisations staff and employees require training to deal with occupational violence and aggression.

“AGKK de-escalation training has specialised training for your industry and employees which can be fully tailor-made to address your staff needs to prevent and manage occupational violence and aggression in the workplace.”

Staff who are untrained in de-escalation training are not confident when dealing with aggression and conflict in the workplace.

64 % of employees feel ill-equipped to deal with violence and aggression in the workplace, whether it’s from threats and verbal abuse or possible physical assaults.

All employees has the right to feel safe at work, and that means being prepared for unexpected incidents of workplace violence or aggression.

How can you prepare your employees to stay safe in the event of workplace violence or aggression? 

“At AGKK de-escalation training and AGKK Occupational violence and aggression training we partner with businesses, corporations and organisations across all industries throughout Brisbane and Australia to help them reach their training goals through expertly designed training de-escalation and OVA training and de-escalation training workshops and programs.

For more than two decades we have helped organisations implement interactive, innovative tailor-made training that keeps their employees safe while they are performing their duties in the workplace.”

At AGKK we provide innovative, Tailor-made occupational violence and aggression training that is Practical, Job Specific, Real-Life, Conflict & De-escalation, OVA Training Programs

What is occupational violence and aggression training and why is Workplace Violence Training important?

OVA training – occupational violence and aggression training, de-escalation training and Workplace violence training prepares employees to stay safe during any act or threat of physical violence, harassment, intimidation, or other dangerous behaviour that occurs at work.

Workplace conflict or workplace violence ranges from threats and verbal abuse to physical assaults.

It’s an employer’s responsibility to assess their worksites, identify potential workplace hazards, and implement methods for reducing the likelihood of incidents occurring for their staff.

OVA training and de-escalation training can definitely reduce workplace violence hazards and aggression in the workplace.

It is very beneficial for your staff employees and business or organisation to complete a comprehensive workplace occupational violence and aggression training workshop or program.

Why is workplace OVA training occupational violence and aggression training and de-escalation training workshop or program so important?

OVA training and de-escalation training improves the safety and wellbeing of your staff.

Our workplace OVA training occupational violence and aggression training violence training and de-escalation training helps staff take preventative steps to plan solutions to when they are exposed to violence and aggression. 

🎯 Our OVA training, occupational violence and aggression training and de-escalation training is tailor- made to your particular industry, business, culture, product needs, location and staff needs.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training and OVA training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

Workplace violence management training, OVA training – occupational violence and aggression training and de-escalation training is important for the following key reasons:

🎯 The OVA training and de-escalation training allows employees to develop skills and practice proper procedures if an event of workplace violence were to occur

🎯 OVA training and de-escalation training teaches employees how to defuse potentially dangerous situations at their workplace, keeping them self and others safe

🎯 OVA training and de-escalation training is important for preparing for any type of workplace violence is critical to the health, safety, and well-being of employees, ultimately leading to a secure work environment that’s is safe for everyone.

“Our conflict management training resolution and de-escalation OVA training workshops, courses are practical, enjoyable and very innovative with preventative solutions that staff can use immediately. Staff and employees who attend our de-escalation training and OVA training will be taught real-life workplace de-escalation techniques to control and manage unsettled situations in the workplace or any workplace environment.”

Benefits to businesses and organisations with Tailor- Made De-escalation Training, OVA training,- occupational violence and aggression training, workshops or  Program

✅ At AGKK de-escalation training we take pride in providing tailor-made training for businesses and organisations we guarantee that the job specific de-escalation training content fit the specific occupational and violence workplace conflict situations for staff.

✅ With our custom made OVA training it is important we meet the organisations, businesses and employees needs in providing innovative, practical management solutions that work for staff when they are dealing with in their particular workplace occupational violence and aggression situations.

There are a number of essential reasons why to consider hiring AGKK de-escalation customised OVA training and de-escalation training workshops, courses or programs.

🎯 Custom made de-escalation training methods and tailor-made content addresses staff and the organisations specific business challenges in regard to occupational violence and aggression.

🎯 Custom made OVA training intensive two hour education and content is a time-efficient way to close the gap between where your staff are and where they need to be to improve management and prevention of occupational violence and aggression.

🎯 Our tailor-made OVA training and de-escalation training workshop and program can help cater and provide proactive, practical solutions to a wide variety of workplace conflict situations that staff can face while performing their workplace duties

🎯 Custom made OVA training maximises the return on investment for businesses and organisations through more specific occupational violence and aggression management solutions training and practical knowledge retention for practical techniques for staff that they can use immediately.

Custom made OVA training and de-escalation training provides solutions for staff for the effective management of occupational violence and aggression.

Why a custom made de-escalation Training and OVA training workshop or Program is of benefit to businesses, organisations and their employees or staff?

🎯 A custom made training workshop, program meets the specific business needs of an organisation with tailor-made training content to the management of occupational violence and aggression.

🎯 AGKK de-escalation training is an effective custom made training workshop were we identify business and employees targeted learning objectives and a clear plan for how the training workshop, program will be structured and delivered to meet learning goals for your staff and OVA training goals.

🎯 A significant benefit with custom made de-escalation training and OVA training workplace workshops learning programs is that they present content and activities within the context of real-life environments and scenarios specific to an organisation and their staff.

Customised content can give your training program a more catered experience that better prepares staff to face on-the-job challenges and succeed with improving safety and wellbeing.

CONTACT US ANYTIME

Directly on ☎ 0409474494 or use this inquiry booking form

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training and OVA training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED