OVA training improves the safety and well being of staff
AGKK occupational violence prevention, aggression management and de-escalation training utilises and provides best practice for staff with custom made instructional design.
The OVA training, occupational violence prevention management training, educational content aims to enhance staff experience through realistic scenarios and engaging narratives, designed to resonate with employees providing solutions in your workplace for staff and employees.
AGKK de-escalation training is a leader in conflict management training and workplace violence reduction for all industries, businesses and organisations.
“AGKK occupational violence prevention, aggression management and de-escalation training assists your organisation or business improve the safety and wellbeing of staff and enhance the prevention of workplace violence and aggression.”
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
Just as an employer would assess other risks in the workplace, they must also assess risks to the health and safety of employees relating to violence and aggression.
Most businesses and organisations use risk analysis to determine the level of risk relating to workplace violence and aggression — this will enable control measures to be implemented to ensure the health and safety of staff and employees.
These systems, processes, and training procedures can minimise the frequency of workplace aggression and violence, and can also enable staff and other employees to manage and prevent incidents as they arise and improve safety for all.
OVA training – AGKK de-escalation training provides and delivers positive and safer outcomes for staff through our violence management and aggression training and workshops
🎯 Identifying and planning for conflict and risk
🎯 Understanding customer behaviour and triggers concerning workplace violence and aggression
🎯Safer working practices (team and lone working) in regard to occupational violence and aggression management strategies and techniques
🎯 Dynamic and innovative risk assessment and personal safety strategies 🎯 Positive, proactive approaches and de-escalation skills
🎯 Safer handling of risky scenarios such as theft, and customers or people who are under the influence of drugs or alcohol
🎯 Professional, ethical and respectful approaches to people being disruptive
🎯 Educating staff to remain and stay professional and building customer loyalty
TESTIMONIAL
OVA training managing violence and aggression in the workplace
“We commissioned AGKK de-escalation training as we needed our staff to have the abilities to prevent, mitigate, respond and recover from an aggressive or violence driven workplace event. I can state with confidence that OVA training and AGKK de-escalation training is a must for all staff in any industry, organisation or business. It has improved our staff confidence, safety and proactive mindful preventative responses to workplace violence and aggression.
AGKK de-escalation training should be part of every organisations safety training and OVA training program for staff and new employees. This de-escalation and OVA training is so important for all staff since in today’s workplace they are often exposed to a myriad of risks. AGKK de-escalation provides even the most seasoned experienced occupational safety and occupational violence and aggression management and prevention training.
This is a professional OVA training workshop that our staff put into immediate use and does improve overall safety and productivity when our staff are exposed to occupational violence and aggression.
Our organisation made the decision to train staff on how to be proactive and no longer reactive in dealing with aggressive behaviour. Bernie was able to provide this information in an informative and practical manner. The information learned from this training provides ideal skills for staff in dealing with and prevention of aggressive or violent behaviour.
The custom made occupational violence and aggression training OVA brought staff from different departments together to formulate a common dialogue and methodology of safe practices in handling, identifying and preventing aggressive and violent behaviour.
AGKK de-escalation training allows staff to defuse aggression at a low level, avoid escalation and remain a safe as possible.
The positive responses we have received in the training evaluation forms from our staff regarding the Aggression Management training and de-escalation training workshop program consistently confirm Bernie is an excellent facilitator and trainer in de-escalation training and occupational violence prevention strategies. Bernie has educated our staff how to prevent aggression and violence and showing staff how not to be reactive and have a preventative mindset when it comes to dealing and managing violence and aggression for our employees.
The training in aggression and violence management provided our staff with a proactive, systematic approach to implementing aggression management preventative techniques and strategies.
When I completed the online enquiry form I was pleasantly surprised to receive a personal phone call rather than an email quote.
Bernie asked questions about our organisation needs and desired outcomes, and explained that his training was not just about sitting in a lecture and reading a manual- it was hands on! This interactive training was the selling point for us.
AGKK OVA training, Workplace Violence Prevention workshop provided our staff with violence and aggression management solutions when our employees are exposed to hostile customers, clients or members of the public in their varied workplace environment situations.
Since the de-escalation workshop many staff have used AGKK de-escalation and techniques as proven strategies of recognising and successfully responding to the earliest stages of aggression and preventing escalation of aggression or possible violence.
The AGKK de-escalation training improves overall safety for; customers, visitors and staff. This workplace OVA training allows any organisation to be proactive in dealing with aggression.
Bernie has my highest recommendation in providing OVA training that is practical and cultivates preventative solutions for staff when they are exposed to violence and aggression in the workplace.”
Mark Cramer Sofitel
OVA training – Ensuring a safe working environment for your staff is the law
AGKK occupational violence prevention, aggression management and de-escalation training assists how your staff should react in these situations needs to be provided in this proactive workplace training for employees.
“All staff members need to know the correct de-escalation safety techniques and how they can prevent and manage occupational violence or aggression should someone behave abusively or aggressively towards them.”
The Work Health and Safety (WHS) laws require the organisation to:
“Take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace.” (Source: Safe Work Australia)
AGKK OVA training and de-escalation training utilises best practice instructional design. The content aims to enhance staff experience through realistic scenarios and engaging narratives, designed to resonate with employees in your business or organisation.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
OVA training – AGKK De-escalation Training delivers workshops, programs and courses on occupational violence and aggression management training throughout Australia and New Zealand.
We offer OVA training, occupational violence management and aggression prevention for all primary, secondary and tertiary industries including retail, education, leisure, transport & hospitality
AGKK de-escalation training is very experienced and sets the benchmark for conflict management and violence reduction in all businesses and organisations retail, hospitality and night-time business sectors. Our focus is on positive and respectful approaches to reducing and managing customer dissatisfaction and addressing behaviours of concern.
IN OUR OVA TRAINING WE TEACH AND TRAIN STAFF ABOUT MANAGING VIOLENCE AND AGGRESSION IN THE WORKPLACE AND PROVIDE PROACTIVE, PRACTICAL SOLUTIONS FOR STAFF
Our innovative experienced OVA training program provides best practices, techniques and strategies in the prevention and management of violence and aggression in a multitude of workplace situations.
These de-escalation training, violence management training and personal safety training workshops for staff are preventative, practical and assist both employers and their staff in assisting in the prevention of assault on staff and provide de-escalation solutions for violence and aggression in the workplace.
The OVA training, occupational violence prevention, aggression management and de-escalation training workshop, course or program contains real workplace scenario job specific applications, practical techniques easily repeatable and communication proficiencies to prevent and manage violence and aggression in a wide range of workplace places.
There is an additional focus on coping with stressful workplace events, dealing with the public, influencing factors contributing to escalation of violence and aggression and personal and team safety in such situations.
“This occupational violence management training workshop, program or course is developed specifically for individuals, staff, teams, businesses and organisations responsible for assisting others in workplace situations who can experience occupational violence and aggression, at the frontline of potentially demanding and often tense conditions where the personal safety and correct professional handling of such situations is imperative to achieve positive outcomes for all involved.”
We improve the safety and wellbeing of staff when they are faced with occupational violence and aggression.
We improve the confidence and competency for frontline staff and essential practical and essential proactive de-escalation skills and violence management techniques.
✅ Knowledge & Principles of Violence & Aggression
✅ Staff learn calm and measured responses to occupational violence and aggression
✅ Work Related exposure confrontation with violence & aggression
✅ Law & Legislation relating to violence and aggression in the workplace
✅ Employer Responsibilities with the safety and health of staff in relation to occupational violence and aggression
✅ Employee Responsibilities in relation to occupational violence and aggression
✅ Navigating and providing solutions to workplace violence and aggression
✅ Conflict Resolution Stages
✅ De-escalation strategies
✅ Improving Personal Safety of staff and clients Enhanced Situational and safety Awareness of staff
✅ Why Conflict Occurs on the workplace?
✅ Stages of Conflict & Escalation
✅ Influencing Factors of occupational violence and aggression
✅ Respecting Culture & Diversity in the workplace
✅ Effective Communication strategies – verbal & nonverbal
✅ Positive and Professional Etiquette in workplace
✅ Barriers during workplace Communication
✅Improving Spatial Awareness of staff
✅ How to de-escalate Threats & Threatening Behaviour
✅ Physical and physiological Aspects of Violence & Aggression
✅ Safe Disengagement Techniques from violence and aggression in the workplace
“In our AGKK de-escalation and violence management training we help enhance and create a safe and more controlled work environment for staff, customers, clients and individuals”
🔴 We provide strategies and solutions for staff to be able to manage and prevent occupational violence and aggression in the workplace.
🔴 In many instances customer conflict can be avoided or defused through helpful service and positive communication skills. However, violence towards staff and workers is increasing and remains at high levels with particular challenges where businesses and staff can experience theft, intoxication and disruptive and anti-social behaviours.
The COVID:19 situation has created further anxiety and conflict towards staff and workers and between customers over restrictions and social distancing.
“AGKK de-escalation training provides businesses and employees with support on solutions and guidance, plus flexible, cost-effective training that responds to risk and professional staff role ethical requirements when they are faced with occupational violence and aggression.”
Our comprehensive training options include tailor-made solutions based practical training for staff for workplace violence management and aggression prevention strategies and techniques.
Our training de-escalation workshops, program or course staff will be educated in a combination of innovative lecture learning along with much practical application of techniques and strategies to prevent and manage violence and aggression, applied to their specific workplace scenarios.
Our AGKK de-escalation training will improve staff competencies of the management and dealing with violence and aggression in the workplace. Our practical workplace training provides staff the additional experience and the personal capacity to confidently prevent and manage conflict, violence and aggression in the workplace.
“We provide real workplace solutions for occupational violence and aggression with our OVA training.”
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
Training Solutions tailored to your business and staff.
AGKK de-escalation training provides staff with practical solutions in recognising and reacting correctly to, a violent confrontation or aggressive behaviour.
“The occupational violence prevention and aggression management is highly configurable and designed to facilitate targeted and specifically designed occupational violence and aggression management training to suit each workplace scenario for all staff.”
There are many positive features and benefits of our occupational violence management and aggression prevention training.
Reduced Training Costs with our intensive two hour de-escalation training workshop
🎯 AGKK de-escalation training can reduce the cost of occupational violence prevention and aggression management emergency response training when compared with other providers. We deliver practical custom made solutions for staff and businesses to proactively prevent workplace violence and aggression.
Reduced Training Time for violence management and aggression prevention for staff and employees
🎯 AGKK de-escalation training can reduce the time it takes to deliver and organise training. We provide professional detailed training that will meet your specific safety and control plan requirements for the increased safety, health and wellbeing of staff in relation to occupational violence and aggression management and control strategies and practical preventative techniques. Our intensive two hour training workshop gives your staff the immediate de-escalation skills they need now and our experienced training also reduces the time your employees take to learn, therefore saving money.
We are experts in Education and with real life practical experience in many workplaces making for very effective learning and workshop presentation and staff engagement.
🎯 Not only does AGKK de-escalation intensive two hour workshop, half day or full day course or program reduce employee learning time, it can also improve their mastery and retention of the training material.
OVA training, AGKK de-escalation training, occupational violence prevention and aggression management is easy to use and quick to deploy and is a highly customised and configurable learning platform.
Relevant, tailor-made occupational violence and aggression management prevention and de-escalation training
🎯 AGKK de-escalation training is designed with decades of experience to provide custom made training in accordance with specific industry and business requirements.
We assist businesses and organisations with the planning and prevention of occupational violence and aggression management for staff and employees in their specific workplace activities and roles.
Our de-escalation training is developed in conjunction with organisations and businesses desired outcomes to reach control plan objectives which enhance the safety, health and wellbeing of staff so they can professionally and ethically respond in an emergency and prevent conflict, violence or aggression.
🎯 We work alongside and assist all industries, businesses corporations and organisations in providing proactive emergency responses to their staff and personnel.
🎯 We have a vast array of experience in education, primary schools, high schools, colleges and universities. Examples include hospital coordinators, Work Health and Safety Officers, healthcare staff development officers, WHS, QA & Risk Officers and OH&S managers in government agencies, transport, mining, construction etc. This means that targeted, engaging and applicable emergency response training and the development of preventative techniques and strategies for employees when they are faced with occupational violence and aggression workplace situations.
Flexible, proficient de-escalation training, occupational violence and aggression training and delivery
AGKK de-escalation training is delivered all over Australia to all businesses and organisations. Tailor-made de-escalation training and specific workplace content can be delivered to employees anywhere in Australia.
OVA TRAINING THROUGHOUT AUSTRALIA
We provide occupational violence and aggression training nationwide including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Hobart, and Darwin, throughout Queensland, New South Wales, Victoria, South Australia, Tasmania, Western Australia, Australian Capital Territory and Northern Territory. We can even provide occupational violence and aggression training in New Zealand.
The de-escalation training, occupational violence and aggression training and learning is not confined to sitting down. We provide experienced and highly effective, interactive training that has proven performance in maintaining the strategies and techniques needed by staff to maintain their workplace safety and wellbeing.
AGKK de-escalation training is an ideal in delivering high quality training to all staff including night duty employees, weekend, casual staff, permanent employees, doctors, nurses, university lecturers, teachers, executive and administrative staff, etc including long term contractors and new employee induction training.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
The OVA training will assist you in your control planning requirements for the health safety and well-being of staff
Effective delivery of de-escalation training to your staff which can be provided in a two hour workshop, half day or full day training
✅ AGKK de-escalation training provides a convenient way for your business or organisation to maintain staff training level’s ensuring that you meet compliance requirements for control plan training in relation to the health, safety and wellbeing of employees in occupational violence and aggression prevention and management.
The benefits of occupational violence prevention, aggression management and de-escalation training for staff and employees include:
🎯 Simple to use and easy to follow training for staff in de-escalation strategies and techniques for improving safety and prevention of occupational violence and aggression
🎯 We can travel all over Australia to educate employees in occupational violence prevention, aggression management and de-escalation training anywhere, and at any time in practical, proactive preventative workplace conflict skills, techniques and strategies.
🎯 Relevant content developed by industry and emergency service professionals
🎯 AGKK occupational violence prevention, aggression management and de-escalation training utilises engaging and highly interactive learning
🎯 The chief instructor Bernie can be contacted at any time where business, management or staff questions are answered and are provided detailed solutions
🎯 Trainer is friendly, approachable with professional and immediate solutions
In our AGKK occupational violence prevention, aggression management and de-escalation training only relatively small amounts of learning time and workshop time required for example 2 hour intensive workshop.
🎯 Communication of de-escalation techniques and emergency procedures that are workplace specific and sustainable
🎯 If desired, staff can obtain extra help and training with future occupational violence prevention, aggression management
At AGKK de-escalation training we specialise in occupational violence prevention, aggression management and de-escalation training
“We fully recognise, identify and understand the term ‘duty of care’ and the accountability associated within all industries, organisations and their staff and all individuals. We work in partnership with clients to guide them through their legal obligations – offering peace of mind and a safer workplace for them, their staff, customers and visitors.”
We Understand Industry Challenges and provide solutions to occupational violence and aggression
Many organisations are faced with the challenge of needing to do more to satisfy their health and safety obligations, whilst at the same time, managing competing time and cost pressures. We understand this fact and partner with you to provide tailored conflict or emergency management training solutions in relation to workplace violence and aggression that fulfil your legal requirements whilst working within your budget. Many businesses and organisations like how we offer a two hour intensive workshop that trains staff with the preventative and proactive management solutions to occupational violence and aggression.
Intelligent practical de-escalation training with a solution based foundation
✅ We are highly experienced in working with a vast cross section of industries and the multiple violence and aggression situations staff are faced with in conflict or emergency situations.
✅ We provide practical solutions to staff and professionals that work and produce positive outcomes that improve the safety, health and wellbeing of staff.
✅ We provide occupational and violence training (OVA training) to multiple industries across Australia examples include health care, education, hospitality, local and shire councils, state government, transport, mining, primary and secondary industries, retail staff and so on.
OVA training will safeguard help your business and staff with management of violence and aggression in the workplace.
Premium delivery, content and training in occupational violence prevention and aggression management.
🎯 AGKK de-escalation training utilises best practice instructional design. The content aims to enhance staff experience through realistic scenarios and engaging narratives, designed to resonate with staff and employees in your business or organisation.
Client Focused with tailor-made innovative occupational violence and aggression training
🎯 We focus on client satisfaction. We take the time to understand your organisation or business, the conflict, violence and aggressive scenarios staff are faced with, your emergency management framework and your staff procedures. We tailor make the face to face training solutions to your specific requirements that improve the safety and wellbeing of staff.
National de-escalation training capability in OVA training
🎯 We work in close, confidential conjunction with organisations and businesses of all sizes, across Australia, in both the public and private sectors.
🎯 We will travel to you and provide practical solution based custom made occupational violence and aggression training that work in improving the safety and wellbeing for your staff and help protect your business or organisation.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
Preventing and managing workplace aggression and violence through OVA training
What are the warning signs of escalating aggression and violence?
Violence rarely ‘comes out of the blue’. Escalation of aggression can happen over a period of time and may not occur as a single event. Some warning signs of escalating aggression include:
• Veiled and overt threats
• Violent gestures such as pointing, swearing, verbal abuse and slamming objects
• Intense staring or avoiding eye contact
• Irritability, restlessness, repetitive movements, pacing, inability to sit still
• Refusal to communicate or withdrawal past history of violence.
What early intervention strategies can de-escalate violence?
Although many individuals, customers or clients express anger, it usually can be resolved with tactful, respectful communication, resulting in less individuals reacting violently. Customers, clients or individuals can sometimes become aggressive because they don’t understand the ‘system’ or why they can’t get what they want. Often, understanding this and explaining makes a difference.
De-escalation training is a very effective communication skill that can be outstanding in the management of violence and aggression in the workplace.
If staff are not in immediate danger, employees may try to de-escalate the situation by:
• appearing calm and remaining respectful, controlled and confident
• using reflective questioning – staff demonstrate they are listening by confirming the message is right (eg ‘You need to confirm the delivery of the product as soon as possible, is that correct?’)
• staff being clear and direct in their language, and clearly and simply explaining their intentions – Whereas complex questions or concepts may increase anxiety
• monitoring body language and avoiding acts like crossing arms and intense eye contact – these can be perceived as threatening assuring the individual or customer your actions are in their best interest
• engaging the customer or individual by asking questions that are likely to elicit a ‘yes’. The most effective way is to briefly summarise the customers perceptions and views as a staff member understand them, with questions at the end such as ‘Have I got that right?’ or ‘Is that what you mean?’ A sequence of five or six questions where the customer is answering ‘yes’ is a powerful way to increase the likelihood that an aggressive customer will see staff as being on their side, even if they remain angry about the issue maintaining a solution focus – ask the customer to solve the problem they are concerned about by identifying as many solutions as they can think of to address the problem. Repeat these back to them rather than arguing about the pros and cons of each option. This may lead to compromise between parties and avoid an ‘us and them’ situation.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
What are our work health and safety responsibilities to staff, employees, contractors and visitors?
All businesses and organisations have a responsibility under WHS laws to provide a safe working environment for staff, contractors and visitors.
Your business or organisation must ensure, so far as is ‘reasonably practicable’, that people are not put at risk by work carried out as part of the business.
Your business or organisation is therefore obliged to identify, and eliminate or control, risks associated with customer or individual aggression and violence, as far as is reasonably practicable.
How can we create a safe workplace environment using OVA training and de-escalation training?
Proactive training of staff in occupational violence prevention, aggression management and de-escalation training are key to a well-managed, consistent safer response when preventing and managing customer, client or and individuals aggression and violence.
Some strategies to create a safe practice may include:
• having a zero-tolerance policy towards violence and abusive or threatening behaviour
• displaying signs in the practice that inform every one of your zero-tolerance policy
• building a safety culture within the staff team
• consulting with the staff and training of employees on safety concerns and initiatives, strategies and techniques
• assessing, and regularly reassessing, your workplace risks, considering your customer cohort and the physical environment
• Clearly defining what acts and behaviours require a response, particularly in relation to a zero-tolerance policy
• setting out clear steps for your staff to take when dealing with aggressive or violent individuals, customers, clients or members of the public
• Appropriately managing access to occupational violence prevention training, aggression management training and de-escalation training
• considering the design and layout of your work environment
– Ideally the staff member in a workplace should be positioned closest to an exit, avoiding having customers or individuals positioned between them and the exit (this may not be practical in many situations)
• possibly installing a duress alarm or phone alert system that the staff can use if a individual is threatening or violent, and establishing a response plan for when the alarm is triggered
• considering the appropriateness of closed-circuit television
• ensuring no staff member is alone on the premises at any time
• ensuring (as far as possible) that outside areas such as walkways to car parks are well lit
• conducting thorough staff member induction and regular training on the workplace incident response procedures through occupational violence prevention training , aggression management training and de-escalation training.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training, De-escalation training for your staff, business or organisation.
ADVANCED BOOKINGS RECOMMENDED
