OVA training, Occupational Violence and Aggression Training, Workplace Conflict Management and De-escalation Training for staff, Businesses and Organisations
We offer a variety of duration of de-escalation training times
🔴 2 hour intensive de-escalation practical workshop
🔴 3 hour intensive de-escalation practical workshop
🔴 Half day intensive de-escalation practical workshop or
🔴 Full day de-escalation training courses, programs workshops
De-escalation training is available throughout Brisbane, Queensland and Australia wide.
We can travel to your location.
Many businesses prefer to train their staff in a 2 hour intensive practical workshop that teaches staff the reasons why some individuals, customers exhibit challenging, aggressive or violent behaviour, how to recognise it and manage it safely and effectively.
Most importantly in our de-escalation training and OVA training
we explain and demonstrate to employees how to proactively manage occupational violence and aggression.
Staff will then practice and role play real world methods to de-escalate conflict situations and avoid violence in the first place.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
ADVANCED BOOKINGS RECOMMENDED
TOUCH BASE ON THE PHONE 0409 474 494
TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES
An effective response to any act of workplace aggression and occupational violence is to be timely, appropriate in scale, and contextual in nature. Given the wide range of potential scenarios, the practical job specific training initiatives are very efficient in providing staff with immediate solutions to effectively manage aggression in the workplace.
Our de-escalation is practical and hands on that will be specific to the particular situations they find themselves in when they are confronted with workplace violence and aggression.
In our practical, face-to-face de-escalation training staff are are trained to be situational and security awareness with a specific focus on the ability to recognise agitation and aggressive mannerisms, prior to the same escalating to violent behaviour from individuals or customers.
🎯 Staff will be trained to use interpersonal communication strategies to better display empathy, build rapport, and manage signs of agitation.
🎯 Staff will be trained to recognise their own behaviours, and stress triggers, that may contribute to aggressive behaviour on their behalf or by others.
🎯 Staff will be trained in de-escalation techniques.
🎯 Staff will be trained in safety emergency procedures.
🎯It is important for employees be trained with their colleagues and co-workers where work environments allow for group and team solution responses to be applied.
Re-training and refresher training workshops are usually done annually to maintain the de-escalation skills of staff.
AGKK de-escalation training provides practical training to staff who may experience conflict in the workplace or when dealing with the public.
The OVA training and de-escalation training is delivered at your venue, we will train your staff how to recognise the signs of a situation escalating and teach practical, job specific techniques and strategies to de-escalate aggression and prevent violence.
Here are important practical concepts, techniques in de-escalation training that are effective for staff:
🔴 Identification of Aggressive or Violent Behaviours
🔴 Training staff to Signal Non-Aggressive Movements through Stance and Position
🔴 Demonstrating to staff how to evade Aggressive Movements
🔴 Educating staff how to safely breakaway from danger and violence
🔴 Environmental Awareness: Entry, Exit and Assistance
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for Staff De-escalation training, De-Escalation Training For Businesses, Schools, courses, programs, OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training and Staff Safety Self Defence disengagement training solutions & for your business, school, university, organisation and staff.
We are here to provide solutions which improve staff confidence, safety and wellbeing with our proven de-escalation training, courses, workshops and practical interactive training for your staff, businesses, schools or organisations.
ADVANCED BOOKINGS RECOMMENDED
TOUCH BASE ON THE PHONE 0409 474 494 TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES
It is important to touch base on the phone so are able to fast track and establish your specific training requirements and desired outcomes for your staff and organisation.
AGKK de-escalation training is designed for staff and employees who come into contact with or are working with those that may display aggression, violence or challenging behaviour.
The training will consist of some theory, tailor made training and mostly practical solution based workshop sessions.
The practical workshops demonstrate to staff solutions to proactive management of aggressive individuals and the prevention of violence.
AGKK de-escalation training has proven performance in assisting organisations so they equip staff with the skills that they need to disengage from aggressive behaviour, prevent violence and remain safe.
DE-ESCALATION TRAINING SKILLS
FACE-TO-FACE TRAINING THAT WORKS TO IMPROVE THE CONFIDENCE AND SKILLS OF STAFF
This practical de-escalation workshop and OVA training is designed to assist all staff to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of procedures and proactive tools and strategies to respond in ways that are likely to result in positive outcomes when faced with occupational violence and aggression. The training educates staff the importance of remaining professional, calm when dealing with an elevated individual.
POSITIVE SOLUTIONS AND MANAGEMENT SKILLS WITH PRACTICAL DE-ESCALATION TRAINING FOR STAFF
This de-escalation workshop and course is suitable for all employees and workers in a wide range of frontline and support service delivery roles.
Sometimes individuals respond to circumstances and triggers in ways that can be elevated and challenging for staff to manage. This can be because the customer, client or individual can be under the influence of drugs or alcohol. Or this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.
This practical de-escalation training workshop will support staff to:
✅ Understand what ‘escalated behaviour’, common triggers is and when proactive de-escalation techniques are likely to be effective;
✅ Staff will increase their competence and confidence in responding to escalated behaviours by drawing on the practical training, including
🎯Situational awareness & analysis; Assessing danger; Facilitating de-escalation through personal preparation, verbal and non-verbal techniques and; Evaluating incidents so they can remain safe);
🎯Practice techniques and strategies that can be used in a range of real-life workplace scenarios; and
🎯 Training staff to be mindful of the impact of responding to escalated behaviours on themselves and how to integrate self-care strategies to enhance their wellbeing and reduce workplace anxiety.
AGKK de-escalation training is a very popular de-escalation course and workshops across Australia with community service organisations, local councils, government departments, health services and all industries. This face-to-face practical workshop blends some theory and mostly practical training to prepare staff to carry out de-escalation effectively across a variety of work environments.
At AGKK we meet the desired OVA training and de-escalation training outcomes for all businesses and organisations to improve safety, increase confidence of staff and maintain productivity.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for Staff De-escalation training, De-Escalation Training For Businesses, Schools, courses, programs, OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training and Staff Safety Self Defence disengagement training solutions & for your business, school, university, organisation and staff.
We are here to provide solutions which improve staff confidence, safety and wellbeing with our proven de-escalation training, courses, workshops and practical interactive training for your staff, businesses, schools or organisations.
ADVANCED BOOKINGS RECOMMENDED
