Staff Practical Training De-escalation Course, Programs and Workshops in Occupational Violence and Aggression Training AGKK courses provides solutions and improves confidence of all employees.
We teach staff to be able to De-escalate Anyone, Anywhere at Anytime
AGKK de-escalation practical training workshop, courses and OVA programs are designed to assist all staff to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of proactive tools and strategies to respond in ways that are likely to result in positive and safer outcomes.
POSITIVE EFFECTS OF DE-ESCALATION TRAINING AND PROGRAMS ON STAFF
Perhaps the most important thing to remember about workplace violence or aggression is that it usually does not occur as an isolated act, but as part of a process. Usually, this occurs as a progression from relative calm to increasing agitation to peak escalation, culminating in an abrupt and violent act or series of actions. By understanding this cycle of aggression, staff can accurately assess the individual’s immediate potential for violence and choose the method most appropriate for dealing with the situation.
“In our practical de-escalation training, courses and programs we teach staff how to interrupt and alter the course of the aggression cycle through the practice of beneficial communication, specifically, verbal de-escalation.”
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
The tailor-made de-escalation training provides staff with an effective foundational framework for proactive de-escalation.
The interactive de-escalation training provides schools, organisations, staff, teachers and individuals the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring.
DELIVERY
OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
Usually our custom made interactive de-escalation training is delivered in person, at your business, school, university, organisation or venue.
LOCATIONS
OF DE-ESCALATION TEACHER TRAINING WORKSHOPS AND COURSES:
Training Australia Wide.
Usually conducted at your business, school/ university workplace or another location.
TARGET AUDIENCE
OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
All teachers, staff and managers facing workplace aggression, conflict or violence.
TRAINING GROUP SIZE /CAPACITY
OF STAFF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
Can be up to 50 people for each training de-escalation workshop.
(We are flexible to accommodate your needs)
COST
OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
Upon request and to be discussed based on your needs and training requirements.
TOUCH BASE ON THE PHONE TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES
It is important to touch base on the phone so are able to fast track and establish your specific training requirements and desired outcomes for your staff and business
Phone Bernie 7 days per week on 0409 474 494 or use this inquiry booking form
I am passionate and dedicated I trust that my experience and practical proven performance assists your business and staff.
DURATION
Tailor-made de-escalation practical training, courses and programs can be
🔴 2 hour intensive interactive workshop
🔴 Half Day interactive Training or
🔴 Full Day interactive training for workplaces and teachers, staff, businesses and other organisations.
These de-escalation workshops and courses can be adapted to fit with your business, school, university and organisations timeframe.
It will meet your specific training requirements and desired practical outcomes.
Advanced Bookings Recommended
We can travel to your location Australia wide
What is verbal de-escalation?
A trained staff member might describe it as “talking the customer, or individual down,” but it is actually a complex, interactive process in which the individual is redirected toward a calmer personal space. When dealing with violence or aggression in the workplace staff goals are reduction of anxiety, maintenance of control, and avoidance of violence occurring. These are achieved through effective communication with the customer, client, and individual using the staff training and de-escalation skills to identify the individual’s stressors and providing the person with functional alternatives to aggression or violence.
For businesses and organisations, the most valuable working asset or resource you have is your staff; the de-escalation training and education is crucial as it improves their skills in maintaining their safety, wellbeing and productivity. It is so important to invest in the development of your staff through de-escalation training and programs as it will develop their unique personal attributes so all employees can effectively interact with all customers, clients and individuals in a variety of workplace conflict situations.
One-to-one de-escalation communication can be a powerful reinforcer of redirecting aggressive or violent behaviour.
🎯 In our de-escalation programs we train staff to take care to not provide ammunition to reinforcement threatening behaviour.
However, just as artists and skilled craftspeople need to be familiar with their tools to do their best work, staff require a knowledge of de-escalation skills to apply and properly use their day to day personal working activities.
Empower your staff with practical de-escalation training, programs, workshops, courses
We educate and train staff to reduce, prevent violence or aggressive confrontations in the workplace with AGKK practical, staff interactive de-escalation training solutions that provide immediate solutions that work.
We have decades of experience in training staff with successful de-escalation techniques that is achieved through a combination of emotional intelligence and empathy, effective practical communication skills, and timely, strategic application of conflict management techniques.
For example in our practical de-escalation training we train staff to apply good de-escalation techniques.
We teach staff to look and maintain appropriate eye contact to connect with the person. Incline their head slightly, to show staff are listening and give employees a non-threating posture. Nod to confirm that you are listening and have understood. Educate staff to express empathy to show you have understood. This example from our de-escalation training are techniques that work.
In-person de-escalation training that works in improving confidence, safety and wellbeing of all employees in all businesses
Face-to-face training ensures real-time interaction between staff and trainers and among all employee groups themselves. Onsite training is an excellent opportunity for all staff to learn better occupational violence prevention and aggressive management solutions through cooperative practical activities and group work role plays.
Effective de-escalation begins with a staff member remaining internally calm, actively listening to the individual in conflict, making the individual feel heard, and allowing the customer, client or individual to let out their frustration by explaining their feelings.
Some practical techniques for staff for De-Escalation to be effective
🔴 Step 1: Employees recognise and assess the Situation.
Staff safety is paramount.
🔴 Step 2: Staff learning to respond calmly. People tend to mimic each other’s behaviour, so we teach staff not to respond with anger, sarcasm, or inflexibility.
🔴 Step 3: Listen with Empathy.
🔴 Step 4: We educate staff to validate and be proactive
The de-escalation training, OVA training improves staff workplace conflict social safety, and awareness courses for employers with employees, contractors and volunteers who are based in Brisbane, Queensland and Australia wide.
“Work-related violence and aggression involves incidents in which a staff member is abused, threatened or assaulted in circumstances relating to their work.”
There are important facts for employers and staff concerning occupational violence and aggression
🔴 Under the Occupational Health and Safety Act 2004 (OHS Act) it is a legal requirement for employers to provide and maintain a safe and healthy physical and psychological work environment for their employees, so far as reasonably practicable.
🔴 Experiencing or being exposed to work-related violence can cause both physical and psychological harm.
🔴 Managing psychological health and safety in the workplace is an essential part of an occupational health and safety (OHS) risk management system.
Why is the occupational violence and aggression courses and de-escalation training workshops so important?
Worksafe departments and powers in all states and territories of Australia report an increase in workplace incidents associated with occupational violence and aggression, both in all workplaces off and for mobile or remote workers.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
“AGKK de-escalation training assists employers, businesses and organisations to identify and actively prevent occupational violence hazards in the workplace.
De-escalation training improves the safety and wellbeing of staff.
We also work collaboratively with organisations to help train staff in management and safety solutions to take immediate reasonable action to control and prevent further exposure or escalation of identified occupational violence incidents.”
Working together we proactively identify, prevent, assess and manage occupational violence hazards and risks in the workplace.
What are some frequent examples of occupational violence and aggression that staff are exposed to?
Examples of work-related violence and aggression include:
- Elbowing, kneeing, biting, spitting, scratching, hitting, kicking
- pushing, shoving, tripping, grabbing
- throwing projectiles and objects
- Yelling, verbal threats and abuse
- threatening someone with an knife, pen, kitchen utensils, object or weapon
- Theft and armed robbery
- Sexual harassment and physical assault
- Online harassment, threats or abuse
- assault with a weapon or object
- Telephone abuse
This practical, face-to-face course on occupational violence and aggression will help employees, contractors and volunteers understand how to identify, de-escalate and control the risks associated with workplace related violence and aggression.
It provides all staff an awareness of the different level of risk associated with violence and aggression in the workplace and explains the impacts that work-related violence can have and provides practical strategies that provide solutions to improve the confidence and safety of staff. It also deals with how to identify, report and safely respond to incidents of workplace violence or aggression and raises awareness for the role that staff and employers play in contributing to a health and safe physical and psychological environment. The de-escalation training improves the safety and wellbeing of staff and all employees.
PRACTICAL DE-ESCALATION TRAINING AND PROGRAMS PROVIDES SOLUTIONS TO OCCUPATIONAL VIOLENCE AND AGGRESSION
AGKK practical courses for occupational violence and aggression focuses on real world, job specific work-related violence and aggressive that staff are exposed to. Staff will undertake role plays with specific real life experiences and learning activities to reinforce practical ways to ensure they understand the impacts that occupational violence and aggression can have on staff. The practical de-escalation and OVA training demonstrates and provides solutions for managing and preventing violence and aggression in the workplace.
At the end of this violence and aggression in the workplace course and workshop staff will have more confidence and effective strategies in dealing with and proactively managing violence and aggression from customers, clients and individuals.
AGKK DE-ESCALATION TRAINING AND PROGRAMS HELPS STAFF PREVENT, PREPARE, RESPOND REASONABLY & PROFESSIONALLY TO AGGRESSION OR VIOLENCE IN THE WORKPLACE
Our practical de-escalation training and programs for staff provides Comprehensive Solutions for Violence and Aggression in the workplace
Employers
Employers must provide safe and healthy systems of work with adequate information, instruction, training and supervision for employees.
Workers
Workers should take reasonable care for their own safety and health at work. They should also avoid adversely affecting the safety and health of other workers and visitors in the workplace.
WE CUSTOMISE THE DE-ESCALATION TRAINING TO PROVIDE SOLUTIONS FOR YOUR STAFF
OVA training and de-escalation training and programs for staff in the workplace
At AGKK de-escalation training we are committed to supporting all organisations to create safer workplaces. We are dedicated to address the challenging issue of occupational violence and aggression (OVA) and provide solutions that improve the safety and wellbeing of staff.
De-escalation Tips
✅ Proactive communication is the Key to Crisis De-Escalation.
✅ Undivided Attention. …
✅ Be Nonjudgmental. …
✅ Focus on Feelings….
✅ Allow Silence. …
✅ Clarify Messages. …
✅ Develop a Plan. …
✅ Use a Positive, Proactive Team Approach.
We train staff in the prevention and proactive management of violence and aggression in the workplace.
Examples of de-escalation training include:
🔴 The nature and causes of workplace violence and aggression in your organisation or industry sector, including potential triggers;
🔴 Suggested measures to prevent such problems occurring, and best practices for their reduction and elimination;
Our de-escalation training is tailor-made to be fit for purpose every time
There are many benefits of practical de-escalation programs/training and face-to-face OVA training for employers and staff:
🎯 Educate and ensure that staff understand the risks associated with occupational violence and aggression
🎯 Minimise the risks of work-related violence and aggression
🎯 Reduce the risk of physical and psychological harm because of work-related violence
🎯 Promote a safe physical and psychological work environment
🎯 As far as reasonably possible provide a healthy and safe workplace for staff
AGKK De-escalation interactive training programs will reduce the intensity of (a conflict or potentially violent situation) and lead to more positive, safer and less stressful outcomes for staff, organisations, businesses, customers, clients and individuals.
De-escalation training is a very important as it provides and prepares staff with strategies and management techniques that can be used when employees are confronted with violent or aggressive behaviour.
Practical de-escalation training in essence educates all employees to “transfer their sense of calm and genuine interest to an elevated individual by using professional, respectful, clear, proactive communication skills that will help reduce aggression and help prevent violence in the workplace.”
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
AGKK De-escalation Training Programs Designed for Preventing Workplace Violence and Proactive Management of Occupational Aggression
Face-to-face practical de-escalation training that provides staff immediate workplace conflict solutions.
AGKK de-escalation training engages staff will practical skills they can use immediately.
The de-escalation training is delivered in a face-to-face training environment, either at your venue or another location.
Our experienced and knowledgeable instructors train your staff to recognize, respond, prevent, and resolve almost any potentially violent or aggressive workplace conflict situation quickly and compassionately.
We are dedicated and stay committed to providing the best possible service to your organisation and staff with our innovative, practical de-escalation training.
From the practical de-escalation training you will see a difference in your employees’ proactive conflict management skills.
Our experienced de-escalation training workshop and courses teach your employees not just to be more aware and alert. They also show them compassion and empathy to clients and customers so there is a sustainable, safe and productive outcome for all.
This combination of skill and a better understanding of customer, client or individual emotional concerns makes them your best advocates at preventing violence in the workplace.
“Prevention is key when it comes to recognising and responding correctly and professionally to potential acts of violence. Our AGKK de-escalation training workshops/programs will provide your employees with the tools to defuse workplace threats competitively and safely. These skills will educate and demonstrate to staff how to prevent violence and safely protect themselves and others from becoming victims.”
Our AGKK de-escalation training program is essential for effective planning, prevention, and response techniques for occupational violence and aggression.
“Having practical, interactive, hands-on de-escalation training applications during the workshop seminar with demonstrated skill sets and practicing the skills presented in the training workshop was educationally fantastic. This has enabled our staff to utilize the de-escalation skills learned in the workshop and help enhance them as skills staff can all use in everyday workplace conflict situations. The de-escalation workshop training seminar achieved our desired goals in providing proactive workplace conflict skills and improving the safety and wellbeing of staff.
We are looking forward to a refresher de-escalation workshop next year.”
Steven Wilson
WHS Learning and Development Officer
Reece Plumbing
De-escalation training program and OVA training that is customised and tailor-made to improve your staff safety needs in occupational violence prevention and aggression management
Whether your organisation has 10 or 1000 employees, or whether it serves a high-risk staff population or small employee customer service groups, we specialise our de-escalation training for your specific needs and requirements. We always focus on your job specific and relevant education to satisfy your corporate goals, enhance staff safety and the people you serve.
PLAN
PREPARE
PREVENT
PROACTIVE
PROTECTIVE
PURPOSEFUL
DE-ESCALATION TRAINING FOR STAFF
We pride ourselves in providing dedicated, professional and experienced de-escalation training workshops and programs for all staff, front line employees first and the general workforce with the understanding of how to accurately assess and proactively respond to potentially violent or aggressive situations in the workplace.
Our practical de-escalation training approach becomes an opportunity for increasing staff skills and confidence that prevents workplace conflict threatening events from escalating into the worst-case scenario situations.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
WHY CHOOSE AGKK DE-ESCALATION TRAINING PROGRAMS:
✅ It is the best practical and most effective Violence Prevention and Aggression Management training education throughout Brisbane, Queensland and Australia.
✅ We have decades of training experience with hundreds of satisfied customers
✅ If you need your employees to receive proven and effective practical Violence Prevention Training in order to provide a safer environment for your staff and clients, AGKK de-escalation training in the number one choice!
Workplace Violence and Aggression Response Training, De-escalation Programs, Courses Offered Throughout Brisbane, Queensland and Australia
We can provide you and your organisation with the workplace de-escalation skills to turn any conflict into a more productive outcome.
The modern world around us is becoming more unpredictable and the level of violence and frustration people are experiencing in the workplace is growing every month.
In many instances staff and many organisations are desperate for answers and de-escalation training that will help employees to stay safe, while at the same time, creating real solutions on how to make things better for themselves and those they interact with when faced with violence or aggression in the workplace.
The rise in workplace aggression and violence is only a symptom of larger and more complex issues we all face these days and AGKK De-escalation Training has the education, techniques, strategies and solutions to address and teach staff and organisations the de-escalation skills they need to understand, confront and fix the situations employees are facing.
AGKK de-escalation training works in close collaboration with businesses and organisations in order to develop a system of de-escalation techniques that actually provide solutions in their particular workplace environment.
Customised de-escalation practical training and OVA training to your particular workplace conflict circumstances and the unique challenges of your business and staff and we deliver on-site training where it will be most effective for all your employees.
Our practical OVA training, de-escalation workshop, program, course is both empowering and effective for staff during critical situations when employees are exposed to workplace violence and aggression.
This de-escalation training workshop, course is designed specifically and tailor-made for all staff and managers. We take our time to develop practical, effective quality training that is specifically designed and developed for your workplace environment and your staff.
All of our corporate and business de-escalation workshops and programs are customised for your specific business workplace environment. Our practical, innovative de-escalation training and OVA programs have been proven effective for all staff in city councils, shire local government departments, court houses, hospitals, manufacturing businesses, international ports, and medical staff, etc and all office spaces.
Working with your staff in real life workplace practical situations by a very experienced trainer in a face-to-face de-escalation training, provides your employees with instant solutions both verbal and non-verbal skills in effective management of aggressive behaviour.
AGKK de-escalation training leads to a richer learning experience that is outcome focused on your specific objectives.
There are many benefits of face-to-face de-escalation training:
🔴 Demonstration and practice of physical and verbal de-escalation skills
🔴 Training conversations are strategic solutions based and allow for ‘in-the-moment’ dialogue
🔴 Staff team building opportunities occur
🔴 The face-to-face de-escalation training is more engaging and demonstrates functional skills that staff can use immediately
🔴 Face-to-face de-escalation training is a team-building opportunity and enhances staff collaboration and positive outcomes.
🔴 Bringing staff and employee teams together to collaborate in a different environment, leads to more productive outcomes.
🔴 Practical face-to-face training will allow staff to learn from (and about) each other as they bring their insights, shared functional solutions and experiences to the training workshop.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
Businesses and organisations are welcome to contact us about providing your staff with flexible, engaging professional, practical de-escalation training.
Workplace Conflict Management and Practical De-escalation Training
AGKK de-escalation training provides conflict management training for staff who may experience conflict in the workplace or when they have to deal with aggressive customers, clients or members of the public. Delivered at your location or venue, we will train your staff how to recognise the signs of a aggressive or violent situation escalating and teach effective methods to de-escalate it, to avoid violence and excessive staff stress.
Outstanding and affordable, our training is available 7 days a week.
Large and small staff training groups welcomed.
Why work with and choose with AGKK de-escalation practical, face-to-face de-escalation training?
🔴 Professional Service we specialise in developing staff violence reduction strategies that have proved to reduce levels of aggression and physical violence.
🔴 We Come To You
We don’t mix organisations together in sessions, so we can focus and tailor our training to the needs of YOUR organisation and employees.
🔴 Safeguard Your Employees
Our training courses will equip your employees with the knowledge and skills they require should they be faced with any form of violence and aggression.
🔴 Outstanding interactive practical de-escalation training workshops.
We provide de-escalation training throughout Brisbane, Queensland and Australia.
We provide de-escalation and OVA training materials and equipment for all our courses.
🔴 Our de-escalation training prices are very competitive with no hidden costs.
AGKK verbal de-escalation training provides staff and professionals with time-tested communication skills proven to help de-escalate volatile workplace conflict situations, safeguard fellow staff emotional and professional well-being, and significantly enhance your organisations professional image and safety of staff. The OVA training course also provides opportunities for all employees to engage in practical skill building so that when they complete the training they are well on their way to becoming more effective professionals in de-escalation communication.
AGKK practical de-escalation training for staff is intended to enable and facilitate in-the-moment responses to aggressive or violent situations. It is an important opportunity to equip all staff with the skills and knowledge to respond in a manner that will assist in reducing the associated risks if and when such a situation arises. It is also a vital opportunity to safely practice staff de-escalation responses.
The training will be focused on de-escalation knowledge and practical skills for a range of customers, clients and settings.
Two-hour practical, face- to-face de-escalation training for all staff, employees and workers
Staff will be practically introduced to de-escalation proactive techniques to manage aggressive and violent behaviour in the workplace. This training will support a consistent approach to the prevention and management of (OVA) Occupational Violence and Aggression in all workplace conflict settings.
Some examples of the de-escalation training, courses, and programs learning outcomes include:
🎯 Understanding what violence and aggression looks like in the workplace
🎯 Exploring common triggers for aggressive behaviour in the workplace
🎯 Be introduced to a foundational framework to de-escalate aggressive and violent behaviour
🎯Staff understanding the key techniques for responding to OVA during and after an incident.
🎯Employees being able to apply effective solutions to manage aggression and prevent violence in the workplace.
FLEXIBLE TIMES FOR DE-ESCALATION TRAINING
Two hour, Three hour, Half Day or Full day face-to-face training for all staff workers and employees
This practical and effective face-to-face training is available as a two hour, three hour session, half day or full day workshop session/s
Designed for frontline staff, and all employees, workers who are at risk of experiencing OVA in the workplace, these sessions will apply an evidence-informed practical training for de-escalation that promotes a consistent approach to the prevention and management of OVA in workplace conflict settings.
Staff will develop competence to apply de-escalation techniques to manage aggressive and violent behaviour in the workplace.
The de-escalation training learning outcomes include:
🔴 Understanding the importance of taking a safety-first approach
🔴 Developing capability in the use of proactive risk assessments to identify triggers and warning signs relating to aggressive behaviour from customers, clients or members of the public.
🔴 Building staff confidence and competence to apply proven de-escalation strategies and techniques to manage aggressive behaviour and prevent violence.
🔴 Teaching staff to understand key techniques for responding to OVA during and after a workplace conflict incident.
As these de-escalation training workshops are designed to be practical and interactive they are run in-house at relevant workplaces they will provide immediate functional solutions for staff.
It is essential that staff are aware of the potential for workplace conflict and how to assess the risk, de-escalate it, take precautions and if it becomes necessary safely disengage to protect themselves in these potentially hostile situations.
This interactive de-escalation training workshop/course includes practical exercises, case studies and role plays.
Key learning outcomes for staff include:
✅ Employees be able to recognise the signs of aggression.
✅ Know the importance of de-escalation and how it leads to better outcomes for staff, customers and clients
✅ Use communication skills effectively.
✅ Understand how to defuse a situation with an aggressive person.
✅ What helps and inhibits de-escalation communication.
✅ Demonstrate de-escalation techniques.
✅ Explain the stages of a violent episode
✅ Explain how to de-escalate potential conflict.
✅ Consider risks – the factors that should be considered when thinking about personal safety.
✅ Having improved communication skills when we are dealing with an elevated or aggressive person.
✅ Know how to handle confrontational situations.
✅ Have a greater awareness of what is situational awareness. How staff can improve their situational awareness and what are the barriers to situational awareness.
✅ Understand and being able to apply Personal Safety/Breakaway/Safe Disengagement techniques.
“De-escalation techniques are a highly recommended set of practical interventions that are frequently used to prevent violence and aggression within all organisations and business services.
We develop staff de-escalation skills, including: characteristics of effective de-escalators, maintaining personal control, and verbal and non-verbal workplace conflict management skills.”
De-escalation training and programs are designed to practically equip staff with knowledge and skills that enable them to initiate specific actions to de-escalate a workplace crisis situation. This type of training involves the acquisition of effective communication and active listening skills, as well as other de-escalation techniques, in addition to role-playing, which involves the demonstration of and practice using the desired skills.
De-escalation techniques can be an effective intervention tool that not only helps employees who are in crisis but also reduces staff liability and injury. When a staff member applies de-escalation skills appropriately, the probability that he or she will effectively intervene in a crisis is increased and the need for using emergency assistance is minimised.
AGKK de-escalation training offers a variety of training programs that will be beneficial to all staff in Occupational Violence and Aggression (OVA), Conflict Workplace Training, and De-escalation Training. These training programs will enable the staff to:
Identify the warning signs of possible conflict.
In our de-escalation training we educate staff to diffuse a workplace conflict situation before it has a chance to escalate into actual violence.
We train staff in useful verbal and non-verbal de-escalation techniques to ensure that they do not aggravate already unstable situations further.
The practical de-escalation training builds confidence in staff when dealing with aggressive or violent individuals in stressful and possibly dangerous situations.
Confrontations with non-compliant individuals should not turn into a power struggle. Through training in de-escalation strategies, we improve the emotional intelligence of employees. We teach staff to learn self-control, to respond with calmness, patience and empathy, rather than over react.
Why do staff need De-Escalation Training?
The main objective of applying de-escalation strategies is to diffuse the problematic situation enough that it becomes possible to have a constructive discussion aimed towards a positive outcome.
De-escalation training program for staff is designed to:
🎯 Equip your staff with empathetic listening skills.
🎯 Enlighten staff with the most effective de-escalation communication skills to use when a customer, client or individual is upset.
🎯 Teach and demonstrate to staff how to practically conduct themselves in a way that reassures the distressed person and helps them calm down.
De-escalation should be more than a training course, it should be a skill set that promotes a proactive work culture. By enhancing that culture staff will know specific tactics they can use to avoid and prevent a violent confrontation.
Job specific de-escalation training, workshops, programs and courses
Our skill in helping staff learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in Brisbane, Queensland and Australia.
The high quality AGKK practical de-escalation training and programs is renowned across businesses and organisations across Australia in providing improved confidence and de-escalation solutions for staff.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
AGKK DE- ESCALATION TRAINING AND PROGRAMS
Feeling safe and confident at work has never been more important. Our de-escalation workshops and programs enhance staff skills in learning to manage challenging behaviour in the workplace has made us one of Australia’s leading conflict resolution and conflict management specialist training providers.
We are committed to supporting your staff to learn and confidently perform in all workplace environments.
Our de-escalation training and programs are engaging and deliberate in training staff to be able to proactively perform within a stressful workplace situation, in actual violence and aggressive situations that are specific to what staff experience in their industry.
The practical De-Escalation training and programs dissects the complex concept of “de-escalation” to provide solutions for staff and organisations in specific high-pressure and rapidly unfolding workplace conflict encounters.
We train staff to de-escalate someone or a workplace conflict situation and educate employees to behave and act to improve the situation and not make it worse.
We train staff to understand that someone who is escalated is under stress and not likely to think clearly. Trying to force the situation to resolve as to how and when you want it is not likely to de-escalate that situation. This is not a good time to expect the escalated person to easily engage in learning, problem solving discussions or debriefing the situation.
De-escalation is all about helping and improving a situation. It is not about making it worse so avoid any actions which will escalate the situation.
We train staff with De-escalation Skills to assess a workplace conflict situation, determine a supportive approach and the ability to implement the solution which successfully de-escalates the situation. The following process is particularly important:
- Assess – the situation to determine the level of escalation, risks and source of conflict
- Adapt – develop a specific approach to addressing the assessed problem
- Apply– implement safe de-escalation techniques
With our de-escalation training programs and workshops we educate staff that awareness and forward planning are essential to prevent and manage violence and aggressive in the workplace.
Staff should continue to re-assess the situation in order to respond effectively.
Staff are taught the most appropriate response and that they need to continually assess and safely respond accordingly.
We make staff aware that the same de-escalation technique will not always work because different people and certain situations have different needs.
We develop the mindfulness of staff to adapt and adjust the techniques depending upon the workplace conflict situation.
Staff can even take the same two people and the same issue and the situation may resolve differently on a different day. Staff will be more aware they are most effective when they can adapt in the moment to the needs of the person they are trying to support and manage. The only response that works every time is the right response for that specific situation.
De-escalation training for all staff in all industries and is not limited to:
🔴 Nurses
🔴 Doctors & Physicians
🔴 Hospitality & Entertainment
🔴 Hospital security
🔴 Health administration
🔴 Mental health nurses
🔴 Social service workers
🔴 Safety and maintenance staff
🔴 Telephone operators
🔴 And ALL STAFF in all industries
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
Ready to train your staff or request more information on de-escalation training, workshops, programs & courses?
🔴 Each de-escalation training is tailored to your organisations size, staff needs, and budget.
🔴 Large and small businesses can receive de-escalation training that will meet staff needs and we can offer multi-day training.
🔴 In person practical, innovative and interactive de-escalation training conducted at your location or another venue of your choice.
🔴 All de-escalation training, program and course materials are included.
Minimising Risks to staff with de-escalation training and OVA training, courses and programs
The point of de-escalation is to minimise risk – to turn down the heat before a workplace conflict situation can boil out of control.
There is no known single best practice for de-escalation. So our goal is to train people to:
🎯 Prevent violent behaviour
🎯 Maintain safety
🎯Reduce anger and frustration
🎯 Help staff develop more confidence, resilience and a sense of hope and improved security
In our de-escalation training, workshops, programs and courses staff will learn how to effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints.
De-escalation is fundamentally an interpersonal skill: It’s all about finding common ground with the person in distress.
“Staff need to listen to the person, find out the reasons why they are so upset, or at least give them some empathy and respect. Staff are not condoning the disruptive behaviour, but employees will develop more empathy and improved listening skills.”
The fundamental idea is that people who upset typically have an underlying reason for their actions.
“The practical de-escalation training workshops, courses and programs will be delivered on site and will reflect individual organisations’ policies, procedures and guidelines, and will be relevant to particular workplace logistical or contextual complexities. Particular examples from your workplace can be absorbed into the training content to make the sessions meaningful and relevant for all employees.”
We work with all industries to develop and implement emergency management solutions that reflect their particular requirements. This results in a systematic and preventative approach that minimises the risks faced by organisation administrators, staff educators and occupational health and safety managers.
With decades of collective training experience in all industries, we are able to offer innovative and practical solutions to improve de-escalation management functions within your organisation. In addition, we can provide independent and impartial advice to ensure the investments being made are producing the most effective results in reducing violence and aggression in the workplace.
Inspiring Excellence in de-escalation Staff training management of aggression and prevention of violence in the workplace
AGKK de-escalation training is dedicated to improving quality management performance of staff in prevention of violence and aggression management skills in all businesses and organisations throughout Australia.
We are a accomplished de-escalation training service and have 25+ years’ experience in delivering occupational violence and aggression training to all staff groups across all industries.
Practical de-escalation training, programs and courses also helps minimise risks to staff and improve outcomes in all industry sectors by setting proactive de-escalation skills that all staff can aspire to. Staff becoming de-escalation skilled is critical for all staff and organisations to improve its overall performance.
We conduct de-escalation training and OVA training for businesses, organisations, staff and a variety of clients across Australia.
We develop education and OVA training packages that satisfy specific occupational violence and aggression management training requirements for staff.
We implement tailored practical programs to ensure the ongoing effective management of workplace de-escalation safety solution strategies for staff.
AGKK practical Occupational Violence & Aggression training is experienced in keeping your staff safe from abuse, threats and violence at work.
OUR DE-ESCALATION TRAINING IS MULTI-DISCIPLINARY, COMPREHENSIVE, PRACTICAL AND EFFECTIVE IN PROVIDING SOLUTIONS.
AGKK provides integrated, practical de-escalation training solutions for a complex problem when staff experience workplace violence and aggression
Practical and innovative de-escalation training that works. We train staff to
✅ Speak calmly and with the right tone and use of words
✅ Ensure body language is relaxed and in control
✅ Make a positive connection and be empathetic with people
✅ Get the agitated person away from weapons, harm, and other people
✅ Provide individuals with choices that empower them to comply and collaboratively find solutions
De-escalation strategies follow a path of reducing customers, clients or individuals agitation.
🎯De-escalating through language and listening
🎯 Respect personal space and keep your body language neutral
🎯 De-escalate tense situations by keeping your body language calm, neutral, and show signs of interest.
🎯Make a connection with their interests
🔴 With the possible exception of an active threat situation, most people in an agitated state can become calmer if they have some down time to have a glass of water or sit down.
🔴 The basic principles for handling situations to alleviate their distress is:
Use a person’s first name, and make sure you spell, pronounce, and repeat it clearly and correctly.
🔴 It is important that frontline staff become master communicators. This skill set must include de-escalation. By understanding the physiological characteristics of anger, staff are better equipped to participate in the “rewiring” essential to restoring reasoning. These skills take training and practice to master and are reminders of the many challenges associated in working with aggressive individuals.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
”AGKK de-escalation training is Australia’s leading occupational violence prevention training provider. We offer practical, innovative integrated solutions to the complex problem of violent and aggressive behaviour.
Our practical de-escalation solutions are comprehensive in nature, focus on creating safe systems of work and solution based de-escalation skills for staff.”
We train staff to effectively manage angry or agitated individuals
Practical de-escalation training examples include
🔴 Training staff how to actively listen
🔴 Acknowledge customer or client concerns
🔴 If possible separate from others
🔴 Sit them down
🔴 Indicate what you can do
🔴 Encourage them to focus on possible solutions
We train staff with proactive de-escalation responses to Aggressive Behaviour including:-
🔴 Maintain Emotion Control and adopt a calm accepting approach;
🔴 Use problem solving language:
✅ Communicate clearly;
✅ Get to the basis of the issue and explain what you see the problem is; ✅Listen to the individual’s views;
✅ Project positive issues rather than dwelling on the negative and
suggest solutions;
✅ Agree on action;
✅ Follow up;
✅ Do not respond to anger with anger;
✅ Allow the customer or client to vent feelings in an appropriate manner;
✅ Approach the individual with a sense of control, talking quietly and calmly with confidence;
✅ If a individual becomes violent alert other staff to activate emergency assistance
What is Occupational Violence?
Occupational Violence is defined as any incident where a worker is physically attacked or threatened in the workplace or during workplace activities.
Within this definition:
A threat is a statement (verbal), or behaviour that causes a reasonable person to believe they are in danger of being physically attacked.
A physical attack is the direct or indirect application of force by a person to the body of, or to clothing or equipment worn by, another person where that application creates a risk to health and safety.
🔴 Occupational violence should NOT be considered as simply part of the job;
🔴 Occupational violence is not acceptable, no matter how frequently or infrequently it occurs.
In our practical de-escalation training we educate staff to take measures to identify, assess and control the potential risk factors associated with workplace aggression and occupational violence.
De-escalation Training Solutions tailored to your staff business and organisation
AGKK de-escalation is a complete, engaging and dynamic solution for the delivery of practical, face-to-face occupational violence and aggression management training. The course was designed to assist staff in recognising and reacting correctly to, a violent confrontation. The learning is highly configurable, practical and designed to facilitate targeted and specifically designed occupational violence and aggression management solution based training to suit each organisation and improve the safety and wellbeing of staff.
What does the AGKK de-escalation training workshops, programs courses on occupational violence and aggression cover?
Employers have a duty of care to keep staff and all employees safe by eliminating and controlling workplace violence and aggression. The AGKK de-escalation training and occupational violence and aggression face-to-face practical workshops, programs and courses enables employers to create awareness for what is workplace violence and aggression and enable their employees, contractors and volunteers to identify, prevent, report and respond safely to incidents of work-related violence and aggression. The practical de-escalation training for staff also promotes a healthy and safe workplace including the physical and psychological work environment.
What topics are covered in AGKK de-escalation training work-related violence and aggression workshops, program and courses?
This practical, face-to-face course focuses on helping staff identify, report and resolve incidents of work-related violence and aggression that present a risk to their own or others health and safety. The topics covered in the OVA and de-escalation training workshop program and course are:
- What is occupational violence and aggression?
- Impacts of violence in the workplace
- Identifying the hazards and risks of work-related violence
- Proactively responding to violence and aggression in the workplace
- Management workplace conflict aggression and the prevention of workplace violence with strategies and techniques that provide solutions that will enhance a safer physical and psychological environment for staff
Why do businesses and organisations deliver this violence and aggression de-escalation workplace training?
Unfortunately, occupational violence and aggression does occur in almost all workplaces at in recent years it has been increasing.
Occupational violence and workplace aggression is a serious issue that employers and staff face, particularly as many customers, clients and individuals are under the influence of drugs and alcohol. Recent Work safe audits have focused on preventing occupational violence and the effective management of aggression in the workplace. There has been an increase of violence and aggression to all workers.
This creates significant staff safety concerns, an increase in staff anxiety and a reduction in productivity.
This has occurred regardless of the size or industry that your business operates in.
Empower your staff with increased confidence to create a safer and productive workplace through de-escalation training
AGKK de-escalation training and OVA training teaches staff the skills to identify, prevent, and de-escalate workplace conflict and prevent crisis in workplace. The de-escalation training provides and offers solutions for every staff member at various risk levels in Education, Hospitality, Emergency, Doctors, Nurses, Healthcare, Social Care, Aged care and all industries.
AGKK de-escalation training workshops and programs provide de-escalation strategies and techniques for all staff and professionals, from frontline employees, through to reception and support staff. These strategies and techniques focus on improving safety and care of both staff and those in their care with experienced practical de-escalation and crisis prevention techniques and proactive workplace conflict approaches.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for De-escalation training, courses, programs, De-Escalation Training For Businesses, Organisations, Universities, Schools, OVA training, Violence management prevention training.
Features & Benefits of practical face-to-face de-escalation training and OVA training.
🎯 Recognise & Respond to workplace conflict Crisis Behaviour.
🎯Staff learn practical and effective behaviour assessment and decision-making skills to ensure escalation is avoided.
🎯 When faced with a behavioural crisis that places staff or others at risk of injury, employees learn how to use practical techniques and solutions that improve safety and wellbeing for all involved.
CONTACT US for solutions for Workplace Crisis Prevention and De-escalation Training
Staff convey that after receiving AGKK de-escalation training they were more confident in their ability to manage workplace aggression and prevent a crisis.
Staff attitudes concerning workplace and de-escalation had become more positive and proactive after receiving AGKK practical de-escalation Training
Employers convey that staff have improved their de-escalation skills and safety awareness after receiving AGKK Training.
AGKK de-escalation training provides occupational violence and aggressive management solutions for staff.
AGKK specialises in empowering staff with non-violent crisis prevention and practical de-escalation techniques.
AGKK utilises an evidence-based approach that has created a new standard in safety for staff when they are faced with workplace conflict. The practical de-escalation training provides effective solutions for acute crisis intervention that are also relevant on a day-to-day basis.
AGKK De-escalation training that helps prevent violence in the workplace
Implementing AGKK de-escalation training and violence prevention training program across your organisation is the single most important way to prevent workplace violence. With AGKK practical de-escalation training organisations see:
✅ A decrease in incidents of work related stress
✅ Improved staff confidence
✅ Better outcomes for staff and customers
✅ Improved staff retention
✅ Cost savings
✅ Liability insulation
✅ A uniform approach to occupational crisis de-escalation
For staff and new employees, dealing with an angry and frustrated person, be it a customer or client is always unpleasant.
It is necessary to address the workplace conflict situation immediately as well as come up with the best possible solution in the shortest time to resolve the issue.
Calming down the angry and upset customers is the first step to successfully resolving the issues they have.
De-escalation is a very important skill for staff
Employees must know how to de-escalate the situation and be able to apply practical techniques to make their job more attractive, straightforward and improve safety and wellbeing.
Our de-escalation training provides practical solutions for your staff that that have a proven track record of effectiveness and your desired positive outcomes.
Minimising Workplace Risk for Staff
The point of de-escalation is to minimise risk – to turn down the heat before a situation can boil over.
CONTACT US ANYTIME – 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for Staff De-escalation training, De-Escalation Training For Businesses, Schools, courses, programs, OVA training, Violence management prevention training,
Aggressive Behaviour Management, Risk Management training and Staff Safety Self Defence disengagement training solutions & for your business, school, university, organisation and staff.
We are here to provide solutions which improve staff confidence, safety and wellbeing with our proven de-escalation training, courses, workshops and practical interactive training for your staff, businesses, schools or organisations.
ADVANCED BOOKINGS RECOMMENDED
TOUCH BASE ON THE PHONE 0409 474 494 TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES
It is important to touch base on the phone so are able to fast track and establish your specific training requirements and desired outcomes for your staff and organisation.
