Create Positive Change in your Staff Confidence, Improve Safety with AGKK Practical De-escalation Training and OVA Training
FACE-TO-FACE DE-ESCALATION TRAINING & OVA TRAINING SOLUTIONS FOR STAFF
Manage, Avoid and Prevent Workplace Violence and aggression with our Practical De-escalation Training workshops, Courses and Programs
CONTACT US ANYTIME 7 DAYS PER WEEK
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training workshops for staff.
Occupational violence and aggression in on the increase towards staff in all businesses and organisations.
This can have a negative impact on staff safety, productivity and stress levels of staff.
AGKK de-escalation training offers practical, real workplace learning solutions that manage and prevent workplace violence and aggression.
Our practical, face-to-face de-escalation training propels organisations, businesses and staff into the future with confidence and enhanced safety.
It’s our mission to help businesses, organisations and staff build the in-demand de-escalation training skills capabilities to succeed today – and tomorrow with effective management skills and immediate solutions when staff are confronted with violent or aggressive customers, clients or individuals.
TAILOR-MADE DE-ESCALATION INTERACTIVE TRAINING
The tailor-made de-escalation interactive, practical training provides staff with an effective foundational framework for proactive contextualised de-escalation job specific situations.
The de-escalation training provides businesses, organisations and individuals the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring. The face-to-face interactive practical training to enhance the safety and wellbeing of all staff and helps reduce stress.
CONTACT US ANYTIME 7 DAYS PER WEEK
VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training workshops for staff.
Practical, face-to-face OVA training and de-escalation training workshops, courses & programs for staff that works in the real world
AGKK de-escalation training that offers staff education and practical training workshops that keeps up with employees evolving workplace conflict needs, to achieve job specific outcomes and immediate solutions with effective de-escalation strategies that work.
With AGKK de-escalation training you are upskilling the staff you already have, so they can increase their confidence and improve everyday continual performance and management skills when confronted with workplace violence and aggression.
Talk to Bernie about how he can help you realise and improve your workforce potential.
Workplace violence and aggression management Solutions
Improving and implementing workplace de-escalation skills for staff and all employees
Improve and realise your workforce potential with our tailored de-escalation training workplace solutions.
With confidence – drive your organisation and staff forward with AGKK de-escalation Training
Tailor-made practical training de-escalation learning workshops and programs that provide measurable, functional violence and aggression management solutions, to drive your staff and organisation forward with improved safety and wellbeing.
TRAINING MANAGEMENT SOLUTIONS IN DE-ESCALATING AGGRESSIVE & HOSTILE LANGUAGE, BEHAVIOUR FROM CUSTOMERS, CLIENTS OR INDIVIDUALS
We train your staff to help keep them staff safe
AGKK practical, interactive de-escalation training provides essential staff skills in recognising, managing and preventing workplace violence and aggression
DE-ESCALATION WORKSHOP DETAILS
DELIVERY: Face-to-face
In our face-to-face de-escalation training we educate staff how to respond professionally to rude, aggressive, violent and hostile encounters.
At your location or your chosen venue
TARGET AUDIENCE OF DE-ESCALATION TRAINING WORKSHOPS & COURSES:
Who is de-escalation and OVA training for?
All staff, managers, and owners facing workplace aggression, conflict or violence.
This intensive 2 hour workshop or course is essential for front-line service providers, hospitality staff, customer service workers, retailers, health workers, bank staff, branch staff, teachers, coaches, security providers, compliance officers and more.
BENEFITS
The practical de-escalation training is interactive and utilises specific de-escalation behaviour and language sequences which staff can immediately integrate into their job role. This gives employees further confidence and skills to perform their role safely and effectively.
STRUCTURE:
Some theory but mostly Interactive and Practical Training
STAFF WILL LEARN:
🔴 How to recognise ‘trigger’ words which escalate
‘fight or flight’ feelings and behaviours.
🔴 How to proactively manage aggressive and hostile language.
🔴 How to remain calm in the face of anger and how to deflect personal threats.
🔴 How to maintain a calm appearance and be more self-aware of their body language
🔴 How to apply specific de-escalation language and techniques
🎯 Calm: decrease the emotional, behavioural, and metal intensity of a situation
🎯 Assess: determine the most appropriate response as presented by the facts
🎯 Facilitate: promote the most appropriate resolution based on an assessment of the facts presented
🔴 The mechanics effective de-escalation and how it works in calming an elevated person down.eg Use active listening skills
🔴 How to assess their personal safety and respond appropriately.
DURATION
Tailor-made de-escalation practical training, courses and programs can be
🔴 2 hour intensive interactive workshop
🔴 Half Day interactive Training or
🔴 Full Day interactive training for workplaces and staff, businesses and other organisations.
These de-escalation workshops and courses can be adapted to fit with your organisations timeframe.
It will meet your specific training requirements and desired practical outcomes.
Advanced Bookings Recommended
TRAINING GROUP SIZE /CAPACITY
OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
Can be up to 50 people for each training de-escalation workshop.
(We are flexible to accommodate bigger numbers and your specific needs)
COST
Upon request and to be discussed based on your needs and training requirements.
TOUCH BASE ON THE PHONE TO FAST TRACK YOUR REQUIRED SAFETY OUTCOMES
It is important to touch base on the phone so are able to fast track and establish your specific training requirements and desired outcomes for your staff and business
☎ Phone Bernie 7 days per week on 0409 474 494 or use this inquiry booking form
LOCATIONS OF DE-ESCALATION TRAINING WORKSHOPS AND COURSES:
Training Australia Wide
YOUR INSTRUCTOR
The founder and Chief Trainer Bernie Haughey has been delivering an engaging blend of practical and innovative, interactive de-escalation for over 25 years all over Australia.
He specialises in providing solutions and improving staff confidence, communication skills in the effective management and prevention of workplace violence and aggression.
Practical training to de-escalate dangerous situations for staff
Our interactive training will assist staff to de-escalate potentially dangerous situations, help resolve aggressive behaviour situations and apply tactical communication skill solutions.
The practical de-escalation interactive, job specific scenario training is conducted at your location.
It aims at enhancing staff practical de-escalation skills, proactive decision making and problem solving skills through scenario based interactive training.
“AGKK Interactive De-escalation training provides staff and all employees with techniques to draw upon with the aim of resolving workplace conflict incidents safely and peacefully.”
CONTACT US ANYTIME 7 DAYS PER WEEK
VIOLENCE AND AGGRESSION MANAGEMENT TRAINING AND DE-ESCALATION TRAINING FOR STAFF
Directly on ☎ 0409474494 or use this inquiry booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for managing violence & aggression training workshops for staff.