Firstly workplace violence and aggression is prevalent in many businesses.
AGKK DE-ESCALATION TRAINING
Developing Positive Relationships
Supporting Staff and Businesses
De-escalation training that works
Workplace violence and aggression including is increasingly being recognised as preventable. Staff de-escalation training has been identified as a necessary component of any initiative aimed at preventing or reducing incidents of aggression and violence in the workplace.
🔴 De-escalation and Occupational Violence & Aggression tailor-made training for your business, organisation and staff are industry, job specific and will meet your desired specific objectives.
🔴 AGKK de-escalation training enables staff to become conscious and proactive, rather than passive and reactive when they are faced with occupational violence and aggression.
🔴 AGKK de-escalation training is the holistic commitment of employees and professionals towards the enhancement of proactive de-escalation skills and proficiency throughout their working day.
🔴 In our workplace skills-based learning and de-escalation training for occupational violence and aggression we combine innovative tailor-made methodologies to learning, such as training workshops, practical strategies and best practice techniques and collaborative ideas sharing, all focused for an employee to improve and to be able to employ effective professional de-escalation techniques to diffuse situations when they are faced with occupational violence and aggression.
🔴 Our de-escalation training enables staff to adapt positively and have the necessary skills when they are faced with occupational violence and aggression.
🔴 Our de-escalation training helps staff members to be proactive rather than reactive thus improving more positive outcomes, relieving stress and anxiety so they can perform their roles productively and efficiently.
🔴 De-escalation training is teaching staff a behaviour that is intended to prevent escalation of conflicts. Violence and aggression are extremely unpleasant and worrying for most employees. The AGKK De-escalation Training Workshops and courses will empower staff to be able to deal with it effectively if the need arises. This course can include basic safety disengagement techniques if required.
🔴 All our de-escalation courses and workshops are run in an interactive staff-centred style with all assurances given to create a safe, educational and enjoyable learning environment. Please note all our de-escalation workshops courses are tailored to your requirements so we achieve your desired objectives, aims and outcomes and are run in-house.
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this Inquiry Booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.
ADVANCED BOOKINGS RECOMMENDED
The following topics are covered in this work-related violence and aggression de-escalation training workshop:
- What is occupational violence and aggression?
- Impacts of violence in the workplace for staff and employees
- Identifying the hazards and risks of work-related violence
- Responding proactively to violence and aggression in the workplace
- Solutions and strategies contributing to a safe physical and psychological environment
Aims of AGKK de-escalation Training and occupational violence and aggression prevention.
DE-ESCALATION TRAINING FOR STAFF:
✅ Personal safety through our de-escalation training gives staff members abilities and skills to go about their everyday working life free from the threat or fear of psychological, emotional, or physical harm from others.
DE-ESCALATION TRAINING WORKSHOPS FOR EMPLOYEES:
✅ Across the intensive TWO HOUR or half-day or full-day workshop, staff will be given skills and strategies for managing challenging situations of violence and aggression in a safe ethical and professional manner.
✅ Increase the confidence of staff with de-escalation training
✅ Improve safe systems of work and safe working practices with de-escalation workshops
DE-ESCALATION TRAINING
✅ Reduce risks to staff and increase personal safety
AGKK de-escalation training counteracts and provides proactive solutions for the negative impacts of occupational violence and aggression
Workplace aggression constitutes a serious issue for employees and organizations. Aggression is tied to physical and mental health issues at an individual level, as well as to absenteeism, decreased productivity or quality of work, and high employee turnover rates at an organizational level.
To counteract these negative impacts, organizations have used a variety of interventions, including education and training, to provide workers with the knowledge and skills needed to prevent aggression.
De-escalation Training Outcomes
🎯 Identify some of the causes and triggers to conflict situations
🎯 Explore the use of dynamic risk assessment in recognising the early warning signals of impending aggressive behaviour
🎯 Explore the use of positive communication skills in managing conflict
🎯 Explore the use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests
🎯 Discussing specific scenarios and Identifying a range of skills used to calm angry people
🎯 Explore your own reaction to conflict and learn how to remain in control in the face of aggressive or challenging behaviour
🎯 Discuss the importance of reporting all incidents of aggression and violence including near misses
🎯 Developing personal safety strategies for employees working outside
🎯 Developing strategies for working safely in other people’s homes
🎯 Developing strategies for travelling safely
🎯Exploring the skills and strategies required for de-escalating aggression
🎯 Identify the effects the fight and flight can have on staff ability to remain calm and professional and develop strategies for managing anxiety in the face of aggression
🎯Practice safe and ethical breakaway techniques [optional]
AGKK DE-ESCALATION TRAINING AVAILABLE 7 DAYS PER WEEK
✅ We offer an intensive 2 hour de-escalation workshop or half day or full day workshop that teaches staff why some customers or people exhibit challenging behaviour, how to recognise it and some simple methods to de-escalate conflict situations and avoid violence.
✅ Delivered at your venue, this interactive de-escalation workshop covers how to avoid and manage conflict situations and is applicable in a range of roles where there is direct contact with customers, service users and the general public. Weekend training is also available.
🎯 The de-escalation workshop and course includes how communication skills can be used to both avoid conflict and to resolve problems once conflict has been defused.
It then considers the factors that influence human responses in a conflict situation for example triggers and inhibitors, and moves on to ways in which to assess and reduce risks in conflict situations. The de-escalation training workshop also covers how communication skills can be used to de-escalate conflict and covers post-incident issues such as support and the importance of sharing good practice.
AGKK DE-ESCALATION TRAINING Developing Positive Relationships
Supporting Staff and Businesses
CONTACT US ANYTIME
Directly on ☎ 0409474494 or use this Inquiry Booking form
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation of Occupational Violence & Aggression tailor-made training for your business, organisation and staff.
ADVANCED BOOKINGS RECOMMENDED
De-Escalation Training Testimonial
“AGKK de-escalation training workshop was very practical, solution based and informative, the workshop really made me think about possible scenarios, particularly in my workplace when I have to deal with angry and aggressive clients.
I am more confident in the way I will communicate effectively with angry people.
Enjoyable presentation by Bernie, cut to the heart of the matter quickly with real solutions for my job.
It was tailored to our specific situations in what we have experienced.
I found Bernie excellent and he could answer all questions asked with practical ideas and delivered the workshop in an interesting format.
I enjoyed the practical elements the best… it helped me a lot in terms of battling nervousness and addressing certain character traits of angry people.
I liked the fact that the de-escalation training was practical and workplace specific examples were used I could relate to. It was also full of solutions to difficult situations that I have experienced.
The explanation by relevant examples and role-plays were very helpful to understand the key de-escalation strategies.
I am more confident when dealing with stressful situations and communicating effectively.
A very well structured workshop training approach – planning stages role play was very useful to try out actual procedure and the consideration of the negotiation benefits to resolve a conflict situation.”
Thomas Cleary
UOQ