De-escalation Training – Equip Empower Educate
PLAN - PREVENT - PREPARE - PERFORM
CONTACT BERNIE ANYTIME - 7 DAYS PER WEEK
Secure and fast track collaboratively, your specific training requirements
Directly on 
0409474494 or use this Inquiry Online Booking Form
ADVANCED BOOKINGS RECOMMENDED
AIMS
AGKK PRACTICAL DE-ESCALATION TRAINING BUILDS…
CONFIDENCE OF STAFF
SELF CONTROL MANAGEMENT SKILLS OF STAFF
ENHANCES SAFETY, WELLBEING & PRODUCTIVITY
REDUCES ANXIETY
Working intelligently together we EQUIP, EMPOWER & EDUCATE staff with…
Contextual, Proactive, Appropriate, Lawful, Safer Responses when faced with high intensity workplace aggression and violence.
SELF DEFENCE TRAINING ALSO AVAILABLE
We are also experts in providing Self Defence training, classes and private Self Defence lessons for individuals including women, men, children, teenagers, and families of all ages and levels.
CONTACT US ANYTIME - 7 DAYS PER WEEK
Directly on 
0409474494 or use this inquiry booking form
WE TRAIN STAFF WITH JOB SPECIFIC DE-ESCALATION FOUNDATIONAL MANAGEMENT SKILLS THAT WORK
In our practical, face-to face training we create job specific stimulus, within specific scenarios that replicate the hazards identified in each unique workplace environment. The training is enjoyable, interactive and engaging seeking to scaffold participants from low risk to high risk stimulus within a controlled and safe setting.
PRACTICAL DE-ESCALATION TRAINING AND OVA TRAINING FOR STAFF
Our training is unique and industry leading, having been formed from a combination of 40 years within the Tertiary Education as well as Public Safety and a wide cross-section of industries. Bernie uses his real life experience to teach appropriate and effective de-escalation techniques whilst under the stress of simulated approach from an aggressor.
The learned skillset/conditioned responses will be effective and lasting, allowing successful de-escalation and restoration of a safe, productive environment for staff and public alike.
PRACTICAL DE-ESCALATION TRAINING THAT IS EFFECTIVE IN THE SAFE MANAGEMENT OF VIOLENCE AND AGGRESSION
In our practical, face-to-face de-escalation training staff are trained to be situational and have safe security awareness with a specific focus on proactive management skills, the ability to recognise agitation and aggressive mannerisms, prior to the same escalating to violent behaviour from individuals or customers.
Staff will be trained to use interpersonal communication strategies to better display empathy, build rapport, and manage signs of agitation.
Staff will be trained to recognise their own behaviours, and stress triggers, that may contribute to aggressive behaviour on their behalf or by others.
Staff will be trained in practical de-escalation techniques.
Staff will be trained in safety disengagement emergency procedures.
It is important for employees be trained with their colleagues and co-workers where work environments allow for group and team solution responses to be applied.
AGKK practical de-escalation training has proven performance in assisting organisations so they equip staff with the skills that they need to effectively manage aggressive behaviour, prevent violence and remain safe.
CONTACT US ANYTIME - 7 DAYS PER WEEK
Directly on 0409474494 or use this inquiry booking form
ADVANCED BOOKINGS RECOMMENDED
Aggression and violence management training programs proactive practical strategies & solutions occupational violence & aggression training – OVA training
It is important to touch base on the phone so we are able to fast track and establish your specific training requirements & desired outcomes for your staff and organisation.
PREVENTION OF VIOLENCE AND AGGRESSION BY DE-ESCALATION TRAINING
In our AGKK de-escalation training we aim to provide
Businesses, Organisations & Individuals the skills and resources needed for…
OPTIMAL De-escalation Strategies and Techniques for the PREVENTION of Occupational Violence and Aggression, Conflict Management and/or skills in disengagement personal safety techniques and/or Self Defence strategies.
The de-escalation training is preventative and proactive to improve safety and wellbeing.
INNOVATIVE SOLUTIONS WITH TAILOR MADE DE-ESCALATION TRAINING
Our de-escalation training and Occupational violence and aggression (OVA) training workshops are custom-made to the requirements of your different staff groups.
We provide de-escalation training that is specific and customised with proactive violence and aggression prevention training tailor-made to your business/organisation and employees that they may possibly face in their day-to-day workplace activities.
Interactive aggression and violence management staff training workshops, programs or courses proactive practical strategies & solutions – occupational violence & aggression training – OVA training
IMPROVE SAFTEY AND WELLBEING WITH DE-ESCALATION TRAINING
Staff who have contact with clients or the public should have knowledge and de-escalation skills, relevant to their role, to prevent and safely manage violence and aggression.
This is so important to be specific to the nature and activities of your organisation to make the de-escalation training effective.
We customise and create your own de-escalation training workshops based on your specific needs to improve employees’ safety and education in dealing with occupational violence or aggressive behaviour.
“AGKK de-escalation training empowers staff with the practical tools and functional job specific de-escalation skills they need to improve their confidence, resilience, productivity, safety and wellbeing when they are faced with occupational violence or aggression. There is a positive correlation in the de-escalation training and helping to reduce anxiety of staff while they are performing their daily duties.”
Bernie Haughey
Founder & Chief Instructor
CONTACT US
Directly on 0409474494 or use this inquiry booking form.
Email bernie@agkk.com.au
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.
ADVANCED BOOKINGS RECOMMENDED
Interactive de-escalation training & OVA training workshops, courses and programs for staff
AGKK De-escalation training is able to:
- Assist businesses/organisations to develop and implement effective Occupational De-escalation of Violence and Aggression / Conflict Management / Disengagement personal safety techniques and/or Self Defence responses for staff.
- Enhance the effective management of potentially dangerous situations and improve duty of care for employees, clients, customers, students and persons.
- Provide De-escalation training and strategies for Violence/Conflict Management and aggressive behaviour management techniques and strategies.
- Improve safety through increasing the awareness of risks and effectively using de-escalation techniques for Occupational Violence and Aggression /Conflict Management techniques, personal safety techniques responses for staff.
IMPROVE SAFETY
Delivery of De-escalation training for staff and employees in the workplace environment for businesses and organisations
“We provide employees and staff practical de-escalation strategies and techniques to help prevent Occupational Violence & Aggression.
Our tailor-made de-escalation training workshops will minimise and reduce staff burnout, lessen anxiety and increase employee safety. ”
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Professional, confidential and interactive workshops can be conducted on site - only a clear, covered space is required.
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All aspects of facilitation, equipment and insurance are provided.
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De-escalation training workshops are specific and tailored to your particular organisations circumstances.
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The format is flexible and can be customised to suit the needs of your business, the time available and your desired outcomes.
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Site specific scenarios and role plays are used to maximise effectiveness.
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Practical techniques, designed to help attendees in real life situations.
- Workshops generally run for an intensive 2 hours workshop.
(We are flexible to accommodate your needs - sessions can be 2 hours, 3 hours, half day or full day training) -
Many businesses book refresher training workshops each year, to increase staff safety awareness, help reduce anxiety and enhance employee wellbeing.
De-escalation Training- Prevent Danger & improve safety and wellbeing of staff
DE-ESCALATION TRAINING & SELF DEFENCE TRAINING REDUCESWORKPLACE RISKS
De-escalation Training- Innovative tailor - made solutions
De-escalation Training Workshops are enjoyable and educational
AGKK de-escalation training workshops are structured to teach staff how to deal with aggressive and emotional behaviour and situations they may encounter both in and out of the workplace.
Solution based de-escalation training and OVA training is a course, program or intensive workshop that provides immediate solutions for staff so they can diffuse Occupational Violence and Aggression
Benefits to Businesses, Organisations and Employees
- Education received in awareness and forward planning reduces risks and encourages positive outcomes Team building, improving self-esteem and confidence, cultivating positive interactions between staff, increasing productivity and improving emotional resilience to stress Staff develop a more pro-active and conscious “Preventative Attitude” and become more solution focused De-escalation training and preventive Self Defence training aids in controlling and reducing risks, and improves safety, wellbeing and confidence of staff De-escalation workshops will meet the specific needs of your employees and address many essential workplace health and safety requirements
PREVENTION, SOUND STRATEGIES & PROACTIVE SOLUTIONS ARE ESSENTIAL COMPONENTS IN THE DE-ESCALATION WORKSHOPS
TESTIMONIALS
"When I completed the online enquiry form I was pleasantly surprised to receive a personal phone call rather than an email quote.
Bernie asked questions about our company’s needs and desired outcomes, and explained that his training was not just about sitting in a classroom and reading a manual- it was hands on! This was the selling point for us.
As a live entertainment and hospitality venue, our needs were not met by other corporate trainers.
We maintained regular phone and email contact, and using the information I provided, Bernie created a customised lesson plan and specific training tailored to our team.
The training and management techniques was specific to our staff being able to implement effective de-escalation responses in a safe manner in response to what they have previously experienced and what they could experience in the future, when they are faced with aggression or possible violent behaviour from others.
On the day of the training Bernie flew down from Brisbane, arrived early to do a site inspection, learning about our building and emergency procedures, as well as interviewing staff about any dangers that might be present when leaving work in the late evening. He took detailed notes to create a reference file for any future training with our company.
The training itself was split into two parts: verbal de-escalation, and basic Self Defence management techniques.
The training was engaging, hands on, and our team were able to ask for advice on how to deal with real-life instances of aggression.
Bernie taught us physical and verbal techniques for de-escalation, allowed us to practice them in a safe environment, and gave us constructive feedback.
Our two-hour training was engaging and useful for all attendees; thank you, Bernie, for a wonderful session!"
Catherine de la Rocha Espinoza
Customer Service Coordinator
Belvoir St Theatre, Surry Hills, N.S.W
“Unlike other providers Bernie impressed me as he made first contact via phone soon after I made an online inquiry. He asked questions about our business and staff needs and desired outcomes in relation to de-escalation and aggressive management incidents and explained that his training was interactive and strategy-rich based which would be very engaging, educational and practical for our staff. This was very appealing for our business as this type of customised de-escalation training would be specific in developing those functional skills our staff needed now for their ongoing safety and wellbeing.
We engaged Bernie with expertise in De-escalation and Occupational Violence Prevention and Passive Defensive Management Techniques to train our field crews (civil works) around how to deal with abusive and threating behaviours. This came about because our staff had encountered this on a number of work sites from the public and sometimes residence on streets in which they are working. Our company Diona is widespread with staff throughout Australia and encompass every aspect of utility infrastructure design and construction.
Due to Covid and bad weather conditions etc. we had to reschedule on several occasions, but Bernie was always flexible and worked with us to find a common solution.
We advised Bernie what we wanted with the outcomes of the training to be, he tailored the training package to suit our goals and Bernie made the training specific to our staff and the real situations they have and can encounter weekly.
Bernie was very professional and was very passionate in providing the best service with interactive training. Beforehand we had purposeful conversations over the phone and Bernie created a custom-made workshop in de-escalating aggressive behaviour skills including (signs of behaviour aggression, identification of cues, verbal and non-verbal communication strategies) etc for our staff specific to their needs.
He arrived super early before the two hour intensive training workshop and engaged with the crews over coffee. Bernie took time to engage with all staff even before the workshop started, so he could talk and make a positive connection with everyone in person, so he could also identify their specific de-escalation skills needed in the training, so it was specific to them.
Staff were actively participating in the training, as Bernie also lined up some staff participants for the practical side of the training. Which included role plays of specific incidents of aggressive behaviour that had occurred to our staff creating ownership and energetic participation of staff with proactive solutions to incidents they have encountered. Only 20% of the training was run in a sit-down presentation scenario, the rest was conducted in our warehouse interactively which got the crews full attention.
While Bernie was substantial with the training hitting all the goals we set, he also introduced an element of fun which many staff commented from the positive feedback evaluation forms.
Here are just some of our internal feedback on the evaluation forms after the training:
“He was very positive, interactive and encouraging trainer, Good practical training that makes me feel more at ease with how to recognise, handle an aggressive situation with my body language, proximity and communication skills, Excellent interaction with explanations in the demonstrations so we can remember and practice the key points, Very effective trainer and made time to get all of us involved, Training was orientated to real job situations and it increased strategies for my safety conscious mindset”
The training and management techniques were precise and custom built for our staff being able to implement effective de-escalation responses towards aggression or violence in a safe manner. The training was captivating, hands on, and our team were able to ask for advice on how to deal with real-life instances of aggression or possible violence.
Bernie taught us physical and verbal techniques for de-escalation, allowed staff to practice them in a safe environment, and gave us constructive feedback on more effective strategies.
The Occupational Violence Prevention and Passive Defensive Management training was purposeful, practical, educational and useful for all staff. All staff are looking forward to the next refresher workshop.
I have already recommended Bernie to fellow contractors.”
Tracey McEvoy | HSEQ Advisor DIONA
Queensland Office Unit 1, 49 Borthwick Ave Murarrie QLD 4172
“On behalf of the team at Coastal Sands, we would like to thank Bernie from AGKK and Workplace Violence/Conflict Management/Self Defence for coming out to our workplace and teaching us to become more aware and developing strategies/ techniques for Violence/Conflict Management especially in relation to aggressive behaviour management, as well looking at our work space and identifying things we can improve on to keep our staff safe.
Bernie is a great instructor and the staff really responded well to the 5 step process he goes through for each technique to ensure you have the right understanding to perform the movement. It was also great for team building. I would highly recommend Bernie to all businesses as a way to be proactive towards protecting your staff and giving them the insight to improve their safety in the workplace.”
Blair Wright Sales Manager Coastal Sands
"Anyone including individuals and businesses, looking for specific training that develops the capacity and skill set of staff to de-escalate aggressive behaviour from clients or the general public in Australia and Brisbane, look no further than Bernie Haughey, who is the Founder and Chief Instructor and Specialist in Occupational Violence Prevention and Mindful Meditation.
Bernie has a vast amount of experience in conducting Conflict Management, de-escalation and Self Defence workshops and this is evident throughout his practical workshops.
Bernie uses his firsthand knowledge of who, what, where, how and why situations/crimes are committed for individuals and businesses.
He has outstanding proactive Conflict Management, de-escalation, proactive solutions and strategies.
Bernie’s training was specific to us and most of all he is down to earth, approachable and is an excellent communicator in getting these essential de-escalate strategies and personal protection points across.
Michael Preston – Fortitude Valley, Brisbane
The key to de-escalation and Self Defence and Violence/ Conflict Management is preparation and prevention.
Our de- escalation training and education improves awareness and safety for all involved.
During the de-escalation sessions we will teach you and your staff a range of effective violence/conflict management techniques and tactics to be able to prevent and deter if they/you are faced with danger.
We are able to deliver De-escalation Training for Occupational Violence and Aggression, Conflict Management and/or skills in disengagement personal safety techniques and/or Self Defence solutions that will be specific to your business and your employees.
CONTACT US
Directly on 0409474494 or use this inquiry booking form.
Email bernie@agkk.com.au
You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff and/or Self Defence training for individuals or groups.
ADVANCED BOOKINGS RECOMMENDED
De-escalation Training- Improving Confidence & Empowering staff
NO EXPERIENCE NECESSARY
ALL FITNESS LEVELS WELCOME
WEEKDAYS OR WEEKENDS
CERTIFICATE UPON COMPLETION
*Investment: To be discussed based on your needs and training requirements.
